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Show Results For
- All HBS Web
(386)
- News (79)
- Research (255)
- Events (1)
- Multimedia (2)
- Faculty Publications (42)
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- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
laundromat called “Linens and Lattes” that would let customers drink coffee, socialize, and surf the web while waiting for their clothes to dry). Well into the night, the judges discussed the presentations over dinner at Harvest... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
requires a spirit of inquiry and openness, patience, and a tolerance for ambiguity. However, most managers admire and are rewarded for decisiveness, efficiency, and action rather than for deep reflection and painstaking analysis. Third,... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
customer relationships, dealing with large shareholders and creditors, as well as initiating and managing cross-border strategic alliances. It is true inside the firm where people from different functional areas and divisions need to... View Details
Keywords: by Martha Lagace
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
sometimes quite negative events, take the high road, do the right thing, and develop a reputation as a result. They almost always found that building reputation created returns, as in talented people appreciating the creation of the reputation and flocking to them, and... View Details
Keywords: by Sean Silverthorne
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
conference calls that employees can listen to: “The first half is top executives’ discussion of the quarter and expectations. The second half they have a roundtable-like discussion on a particular topic about specific customer sectors.... View Details
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
establish long-term compensation practices that reward sustainable gains. How can you recreate your company's image to be the emerging leader that understands customer needs in the new environment? Step 7:... View Details
Keywords: by Martha Lagace
- 30 Nov 2016
- What Do You Think?
How Do Leaders Manage the Tension Between Pride and Arrogance?
standing behind them (to) look behind you and remember that you are also just a human being.” Dolembo said it another way: “If managers listen and they are rewarded for it, then arrogance is hard to develop. CEO arrogance is too common.... View Details
Keywords: by James Heskett
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
budgets and bonuses—by rewarding people purely for their accomplishments, not for their ability to hit targets—will we take away the incentive to cheat. Only then will we eliminate the budgeting incentives that drive individuals to act in... View Details
Keywords: by Michael C. Jensen
- 18 Aug 2008
- Research & Ideas
How Disruptive Innovation Changes Education
material at any pace; it can customize for a student's preferred learning style; and it is more affordable than the current school system. Q: What is the promise you see in this regard in the emerging online user networks? A: Disruption... View Details
- 06 Aug 2013
- First Look
First Look: August 6
not depend on self-selection (Studies 3 and 4) and it is not due to the accrual of undeserved financial rewards (Study 4). Cheating is associated with feelings of self-satisfaction, and the boost in positive affect from cheating persists... View Details
Keywords: Anna Secino
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
customer demand. CUTTING EXPENSES AND PAYING BONUSES In addition to furloughs, the Honeywell leaders cut production and financial expenses, focusing on efficiencies in managing their supply chains and reducing inventories, material costs,... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
Frequent shopping programs that reward customers with discounts or other perks are commonplace in grocery stores, but many are not as effective in influencing buying behavior as they could be, argues HBS... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
journals. “Academic research can be helpful, but it tends to be overly complex, hard to digest, and not backed by real quantitative insights from customer populations or engagements,” says Neale-May, executive director of the Chief... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
requires a total change in organizational identity. Moving from an environment that is adversarial to one that is co-creating value with customers requires a company to carefully coordinate systemic changes in many areas—from defining its... View Details
- 15 Aug 2011
- Research & Ideas
A New Model for Business: The Museum
along with companies like Apple, Facebook, and Progressive Insurance, is a leading example of firms that are thinking about customers in a new way—much like how a museum curator orchestrates the experience of patrons. Weaver, an assistant... View Details
Keywords: by Carmen Nobel
- 02 Jun 2014
- Research & Ideas
Secrets to a Successful Social Media Strategy
that companies adopt two different approaches. The first approach, which he terms "digital strategy on social platforms," uses social media to broadcast commercial messages and seek customer feedback. The second approach, "social strategy... View Details
Keywords: by Carmen Nobel
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
advising that rewarding hackers was probably an economic alternative, “... all Apple has to do is be better than the next best alternative at a price that’s economically justified in the buyer’s ... mind.” Dolembo commented that “...... View Details
- 30 Apr 2019
- First Look
New Research and Ideas, April 30, 2019
forthcoming Compensation & Benefits Review The Power of Workplace Rewards: Using Self-Determination Theory to Understand Why Reward Satisfaction Matters for Workers Around the World By: Landry, Anais Thibault, and A.V. Whillans... View Details
Keywords: Dina Gerdeman
- 23 Aug 2019
- Sharpening Your Skills
Has the Corporate Mission Just Been Disrupted?
as important as rewarding investors is using the power of business to build a better society. Roundtable members committed to building up local communities, investing more in employees, fostering diversity and inclusion, embracing... View Details
- 08 Jul 2014
- First Look
First Look: July 8
findings. First, non-financial rewards are more effective at eliciting effort than either financial rewards or the volunteer contract and are also the most cost-effective of the four schemes. Second,... View Details
Keywords: Carmen Nobel