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- All HBS Web
(992)
- News (182)
- Research (591)
- Events (1)
- Multimedia (1)
- Faculty Publications (164)
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- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Jun 2022
- News
Ink: Start Small, Rise Above
by getting them paid faster with the NowAccount, but we’re also building out the NowNetwork, a curated platform where small businesses can connect with more customers so they can engage in commerce. Our... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2018
- News
Combating Climate Change
If global temperatures rise by 6 degrees celsius by 2050—as they are on track to do—officials at the International Energy Agency say the changes would bring “devastating consequences for the planet.” And those consequences will extend to business: Storm-lashed View Details
- 29 Jan 2010
- News
Back to Glass-Steagall?
President Obama shocked Wall Street recently with his proposal to cut down to size too-big-to-fail banks by imposing new rules to separate commercial and investment activities. Specifically, Obama would prohibit banks that take customers... View Details
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000 educators who had been in... View Details
- 01 Sep 2011
- News
Coming Full Circle
more depth. “At HBS, the faculty think about things on a different level,” he says. “It’s intoxicating, so exciting and fun. That’s when I realized that in academia you can think about questions that fire you up and use what you learn to help companies be successful by... View Details
- 25 Aug 2022
- News
Open Market
today. Through social media and the immediate connections people have to brands, customers are able to have direct dialogue with companies they love (or hate). We think about this when we look at our platform. We want people to feel... View Details
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then... View Details
- 01 Dec 2015
- News
Complements to the Case Method
multimedia simulation “Strategic Brew” engages students in a fast-paced exercise in strategic decision- making. The goal of the simulation is to show, rather than tell, students how to strategize. Working in teams, students gain practical... View Details
- 01 Dec 2013
- News
Curing Health Care
colleagues partnered with 1,222 hairdressers in 200 neighborhoods in the Zambian capital of Lusaka, breaking them into four groups: two groups that received different cuts of condom sales, one that received wall charts and stickers to show View Details
- 01 Jun 2017
- News
Supercharged
doing their best to keep up. Many are engaged in joint ventures with Chinese manufacturers: GM plans to spend $4 billion on electrification in China by 2020, for example, while VW intends to roll out 15 NEVs over the same period. And the... View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
integration.” Within two years of buying out Zain, operating in Africa as Airtel, Bharti has added more than 14 million new mobile customers (for a current total exceeding 50 million), while investing approximately US$1 billion in network... View Details
- 01 Jun 2014
- News
What’s Next
Engagement Opportunities The "Case for HBS" ebook NN: We have been giving both of these questions a lot of thought, particularly since the launch of the edX/HarvardX platform more than a year ago. We've approached this at HBS not as an... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
become even more closely linked, I believe the long-term benefits of these efforts will be significant. Corporate Governance, Leadership, and Values Our Corporate Governance, Leadership, and Values (CGLV) (see www.cglv.hbs.edu) workshops and plenary sessions View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
impoverished Mexican families to build their own housing; or in Brazil, with Kodak’s no-frills camera/film packages, or the department store Magazine Luiza’s (see page 42) merchandise, payment plans, and customer service, all designed to... View Details
- 01 Oct 2000
- News
Silent Killers: Overcoming Barriers to Organizational Learning
disciplined approach that systematically confronts each one. To begin with, Beer and Eisenstat recommend that the CEO or general manager create a partnership between their top and lower-level managers, engaging the entire organization in... View Details
Keywords: Judith A. Ross
- 12 Jul 2011
- News
Phone Fun
cited Phones 4u’s claim “to be the UK’s fastest-growing independent mobile phone retailer” and Braterman’s role in helping the company double its share of pay-as-you-go cell phone customers last year on a marketing budget that was “less... View Details
- 01 Mar 2017
- News
Lego Stays on Script
marketing, Michael Moynihan (MBA 1993), has been with the company since 1996, long enough to remember its missteps in attempting to broaden Lego’s customer base by expanding into product categories such as action figures, arts and crafts,... View Details
Keywords: Julia Hanna
- 06 Mar 2019
- News
Making Sabbaticals Mainstream
work. Can you talk about that a little more? You said that you're engaged in something you're sort of informally calling The Sabbatical Project. Can you give me an update on what you've done with that to date and where you hope to go with... View Details