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(217)
- News (32)
- Research (136)
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- Faculty Publications (88)
Show Results For
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All HBS Web
(217)
- News (32)
- Research (136)
- Multimedia (3)
- Faculty Publications (88)
- March 2021
- Article
Last Place Aversion in Queues
By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which...
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Keywords:
Behavioral Operations;
Queues;
Reference Effects;
Last Place Aversion;
Transparency;
Customers;
Behavior;
Satisfaction;
Service Operations
Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact...
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Keywords:
Operational Transparency;
Service Management;
Production Management;
Organizational Performance;
Behavioral Operations;
Service Operations;
Service Delivery;
Consumer Behavior;
Labor;
Organizational Design;
Operations;
Service Industry;
United States;
Kenya
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
- 01 Dec 2015
- First Look
December 1, 2015
will have an important future impact on our understanding of consumer psychology. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50106 forthcoming Management Science Experimental Evidence of Pooling Outcomes Under Information Asymmetry By: Schmidt,...
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Keywords:
Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
Southeast Asia and study the opportunities and challenges presented by the changing global market dynamics. Purchase this case:http://hbr.org/search/212026-PDF-ENG Keurig and Green Mountain Coffee Roasters Paul View Details
Keywords:
Sean Silverthorne
- 05 Aug 2014
- First Look
First Look: August 5
working paper: http://ssrn.com/abstract=2470523 Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements By: Schmidt, William, and Ryan W. Buell...
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Keywords:
Sean Silverthorne
- Web
Annual Report 2020 - Annual Report 2020
START, an intense three-day orientation to the School. This annual program, led by Professor Ryan Buell and supported by the Division of Research...
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- 24 Sep 2013
- First Look
First Look: September 24
Publications August 2013 Financial Analysts Journal The Low Beta Anomaly: A Decomposition into Micro and Macro Effects By: Baker, Malcolm, Brendan Bradley, and Ryan Taliaferro Abstract—Low beta stocks have offered a combination of low...
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Keywords:
Sean Silverthorne
- Web
PK–12 Education - U.S. Competitiveness
between the Memphis City School district and the Shelby County School system. Feb 2014 Case Southwire and 12 For Life: Scaling Up? Re: Jan W. Rivkin and Ryan Lee Southwire, a leading maker of cable based in...
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- February 2021
- Article
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
By: Ryan W. Buell and Basak Kalkanci
Amid growing calls for transparency and social and environmental responsibility, companies are employing different strategies to improve consumer perceptions of their brands. Some pursue internal initiatives that reduce their negative social or environmental impacts...
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Keywords:
Sustainable Operations;
Corporate Social Responsibility;
Operational Transparency;
Corporate Social Responsibility and Impact;
Operations;
Environmental Sustainability;
Consumer Behavior;
Perception
Buell, Ryan W., and Basak Kalkanci. "How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice." Management Science 67, no. 2 (February 2021): 932–950.
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
enrolled at centers with biometric monitoring are 25% less likely to interrupt their treatment than those at regular centers—an improvement driven by increased attendance and efforts by health workers and...
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Keywords:
Dina Gerdeman
- Web
2022 Reunion Presentations - Alumni
architecture in their own organizations. Slides Improving Performance with Operational Transparency Professor Ryan W. Buell (MBA 2007, DBA 2012) + More Info – Less Info...
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- 28 Jul 2015
- First Look
First Look: July 28, 2015
strategic management and to the literature on information disclosure. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=40289 Experimental Evidence on Decision Making Under Information Asymmetry By: Schmidt, William, and View Details
Keywords:
Carmen Nobel
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
forthcoming Financial Analysts Journal Optimal Tilts: Combining Persistent Characteristic Portfolios By: Baker, Malcolm, Ryan Taliaferro, and Terry Burnham Abstract—We examine the optimal weighting of four tilts in U.S. equity markets...
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Keywords:
Sean Silverthorne
- 01 Sep 2015
- News
The Protagonist Goes Prime Time
To create a multimedia case about IDEO’s creative process, a video crew from HBS’s Educational Technology Services followed a design team through each step of a project with Peru-based movie theater chain Cineplanet. (Photos courtesy of Educational Technology Services)...
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Keywords:
April White
- 2018
- Article
Service Operations: What's Next?
By: Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel....
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Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What's Next?" Journal of Service Management 29, no. 1 (2018): 55–97.
- 22 May 2012
- First Look
First Look: May 22
capital market and regional development. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/411081-PDF-ENG Carl Icahn and Clorox Jay W. Lorsch and Kathleen DuranteHarvard Business School Case 412-078 This case outlines the takeover...
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Keywords:
Sean Silverthorne
- Web
Harvard Business School
Broadcast executive and businessman W. Don Cornwell was hired by Goldman Sachs in 1971 and later promoted to chief operating officer of the investment banking division's corporate finance department. In...
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- 09 Jun 2015
- First Look
First Look: June 9, 2015
https://www.hbs.edu/faculty/Pages/item.aspx?num=49214 Working Papers Lifting the Veil: The Benefits of Cost Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract— A firm's costs are...
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Keywords:
Sean Silverthorne
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
By: Buell, Ryan W. Abstract—Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation,...
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Keywords:
Dina Gerdeman
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
down as a result. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54142 Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Huang, Karen, Alison Wood Brooks, Ryan View Details
Keywords:
Sean Silverthorne