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  • 01 May 2017
  • Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

frustration and a path to burnout that is all too common in today’s workplace, says Robert Simons, the Charles M. Williams Professor of Business Administration at Harvard Business School. “Today’s jobs are expanding in terms of what is... View Details
Keywords: by Dina Gerdeman
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

Companies often manage strategy in fits and starts. Though executives may formulate an excellent strategy, it easily fades from memory as the organization tackles day-to-day operations issues, doing what HBS professor Robert S. Kaplan... View Details
Keywords: by Martha Lagace
  • December 2017
  • Article

Overall Cost Comparison of Gastrointestinal Endoscopic Procedures with Endoscopist- or Anesthesia-Supported Sedation by Activity-Based Costing Techniques

By: Richard A. Helmers, James A. Dilling, Christopher R. Chaffee, Mark V. Larson, Bradly J. Narr, Derek A. Haas and Robert S. Kaplan
Endoscopic/Colonoscopic procedures are done either with gastroenterologist-administered conscious sedation or with anesthesia-administered sedation with propofol. Anesthesia-administered sedation has medical and patient benefits but is more expensive to administer. We... View Details
Keywords: Health Care and Treatment; Cost; Activity Based Costing and Management
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Helmers, Richard A., James A. Dilling, Christopher R. Chaffee, Mark V. Larson, Bradly J. Narr, Derek A. Haas, and Robert S. Kaplan. "Overall Cost Comparison of Gastrointestinal Endoscopic Procedures with Endoscopist- or Anesthesia-Supported Sedation by Activity-Based Costing Techniques." Mayo Clinic Proceedings: Innovations, Quality & Outcomes 1, no. 3 (December 2017): 234–241.
  • 29 Sep 2003
  • Research & Ideas

Why Managing Innovation is Like Theater

likelihood of valuable outcomes. However, the methods you'll use will differ from, and sometimes conflict with, methods that work when you do know where you're going. There is an increasingly important category of work—knowledge work—that you can best manage View Details
Keywords: by Rob Austin & Lee Devin
  • 05 Jul 2006
  • Research & Ideas

The Accidental Innovator

do. In their recent working paper "Accident, Innovation, and Expectation in Innovation Process," authors Robert D. Austin and Lee Devin explore the concept of accidental innovation, how it works or doesn't, and how good... View Details
Keywords: by Sarah Jane Gilbert
  • 13 Jul 2009
  • Research & Ideas

Diagnosing the Public Health Care Alternative

U.S. Senator) Tom Coburn (R-OK) argue against a government-run public market for health insurance. Reform must include incentives for entrepreneurship and innovation, which only a private market could provide, they write. Professor Robert... View Details
Keywords: by Staff; Health
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes obvious that you can make the... View Details
Keywords: by Michael Blanding; Health
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

Management Practice and leadership expert Robert Steven Kaplan comments on these issues. Michel Anteby Many companies today operate like Russian nesting dolls, where one large figure is actually made up of many smaller ones. These... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and David P. Norton, co-founder with... View Details
Keywords: by Martha Lagace
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the latter to discuss their... View Details
Keywords: by Sara Grant; Health
  • 12 Sep 2005
  • Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

The world as we know it is about to change in many ways thanks to a "broadband explosion"—the coming together of real-time communication and rich media. Professors Robert Austin and Stephen Bradley discuss their new book View Details
Keywords: by Sara Grant; Technology; Communications; Telecommunications
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

CEO. Excerpt from The Adventures of an IT Leader, by Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell: Crisis Thursday, June 28, 9:24 a.m. Barton was enjoying an unusually slow morning, finishing an... View Details
Keywords: by Martha Lagace
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

where the four of you see the place for operations, and some of the hurdles that operations might face getting there. Robert Hayes: Most companies in the late 1990s were preoccupied with keeping up with burgeoning demand, and exploring... View Details
Keywords: by Martha Lagace
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and reaching your potential. "My objective is to help leaders reach their potential by helping them realize that they don't need to have all the answers or do this alone. I hope they will see that framing a question and listening can... View Details
Keywords: by Carmen Nobel
  • 01 Jul 2013
  • Research & Ideas

Crowdfunding a Poor Investment?

donations to organizations such as World Wildlife Fund and Save the Children fit in. Those contributing money are driven first and foremost by an affinity with the idea, rather than by any individual reward... View Details
Keywords: by Michael Blanding; Financial Services
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

subtle way that you might be changing existing communication patterns among staff," says Harvard Business School Professor Robert S. Huckman, who recently cowrote The Impact of Electronic Health Record Use on Physician Productivity with... View Details
Keywords: by Dina Gerdeman; Health
  • 21 Dec 2009
  • Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

Most books about the nation's financial crisis tell us what happened. In his new book, HBS senior lecturer Robert Pozen tells us how to fix the system. A financial industry veteran and chairman of MFS... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 30 Jun 2008
  • Research & Ideas

Rethinking Retirement Planning

know we should be saving for retirement, but how much should we be squirreling away? And of the funds our company's plan offers, which should we choose? According to Harvard Business School professor Robert C. Merton, the defined... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 10 Oct 2005
  • Research & Ideas

Corporate Responsibility and the Environment: What is the Right Thing To Do?

been published in a new book: Environmental Protection and the Social Responsibility of Firms: Perspectives from Law, Economics, and Business. The coauthors are Bruce L. Hay, Harvard Law School; Robert N. Stavins, John F. Kennedy School... View Details
Keywords: by Manda Salls
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

Ice cream making started as a quirky hobby for Brian Smith, whose zeitgeisty flavors and fresh ingredients would become his trademark. For example, his “God Save the Cream,” inspired by the 2018 Royal Wedding of Prince Harry and Meghan... View Details
Keywords: by Pamela Reynolds
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