Publications

April 2019
Case

Barber Cardiosystems

By: Ranjay Gulati and Paul S. Myers

Barber Cardiosystems, based in Melbourne, Australia, designs and manufactures therapeutic devices used for treatment of coronary conditions. Over four decades, it has grown to be among the top 200 medical device companies in the world. It competes against much larger... View Details

Keywords: Organizational Behavior; Strategic Alignment; Cost Management; Performance Productivity; Organizational Culture; Motivation and Incentives; Organizational Design; Strategy; Leadership; Medical Devices and Supplies Industry; Australia

08 Feb 2022
News

The ‘Do-Gooder’s Dilemma’: Why Purpose-Driven Companies Can’t Lose Focus On Profits

Web

Leadership - Faculty & Research

approach these leadership roles to withstand the pressures that can divert behavior away from the espoused purposes and ethical standards of medicine? July–August 2014 Article How the Other Fukushima Plant Survived By: Ranjay View Details

Web

Organizational Behavior Awards & Honors - Faculty & Research

The Novel Resurgence of Indie Bookstores” with Ryann Noe. Ryan L. Raffaelli : Runner-up for the 2024 Wyss Award for Excellence in Doctoral Student Mentoring. 2023 Robin J. Ely : Named an Academy of Management Fellow in 2023. Ranjay View Details

February 2016
Article

After The Break-Up: The Relational and Reputational Consequences of Withdrawals from Venture Capital Syndicates

By: Pavel Zhelyazkov and Ranjay Gulati

Traditional research has long treated reputation as an egocentric attribute, typically described as an intangible asset directly shaped by the focal actor's track record. We argue, however, that reputation is dyadic: that an actor can have different reputations with... View Details

Keywords: Network Formation; Network Search; Venture Capital; Syndication; Networks

Find at Harvard

November–December 2022
Article

To See the Way Forward, Look Back

By: Ranjay Gulati

Most business leaders focus on the future much more than on the past, believing that their job is to embrace disruption and innovation, transform their organizations, and explore new frontiers. But decades of research on companies worldwide shows that most successful... View Details

Keywords: Values and Beliefs; Transformation; Mission and Purpose; Leadership

Register to Read

Web

Student Research - Doctoral

Negotiation, Organizations & Markets 1 results Ranjay Gulati Organizational Behavior , Entrepreneurial Management 1 results Samuel G. Hanson Finance 1 results Jonas Heese Accounting and Management 1 results... View Details

Research Summary

Customer-Centricity as a Vehicle for Organic Growth

By: Ranjay Gulati

This body of work examines the mechanics of how firms grow profitably in commoditizing markets. Underlying the "customer-centricity" that many firms embrace today is a factor that will determine their success with this effort: enabling collaboration across... View Details

Web

Business & Environment - Faculty & Research

consequences of a range of alternative policies. 2015 Book Leading Sustainable Change: An Organizational Perspective By: Rebecca Henderson , Ranjay Gulati and Michael Tushman The business case for acting... View Details

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation

Web

2023 Reunion Presentations - Alumni

Through Turbulent Markets Professor Ranjay Gulati (PhDOB 1993) + More Info – Less Info Based on my recent Harvard Business Review article, I explore some of the novel strategies that businesses are using to... View Details

Web

Skydeck - Alumni

office Skydeck Live: Stage Not Age Susan Wilner Golden (PMD 59, 1990) on the promise of the new longevity economy Wired to be Inspired Professor Ranjay Gulati on the messy but transformational pursuit of... View Details

Web

Entrepreneurial Management Curriculum - Faculty & Research

Spring 2026 Q3Q4 3.0 Tough Tech Ventures Joshua Lev Krieger , Jim Matheson Spring 2026 Q3Q4 3.0 Turnarounds and Transformation (also listed under Organizational Behavior) Ranjay Gulati Spring 2026 Q3Q4 3.0... View Details

April 2021
Case

Etsy: Crafting a Turnaround to Save the Business and Its Soul

By: Ranjay Gulati, Luciana Silvestri and Monte Burke

Etsy, the online seller of handmade goods, was founded in 2005 on an almost utopian ideal—a responsible, caring company that offered individual crafters a place to sell their wares, a wholesome alternative to companies that sold mass-manufactured products. The company... View Details

Keywords: Turnaround; Organizational Culture; Financial Condition; Organizational Change and Adaptation; Mission and Purpose; Transformation; Leadership

Apr 28 2022
Interview

A Multidisciplinary Approach to Revitalization

04 Mar 2016
News

Startups Can’t Revolve Around Their Founders If They Want to Succeed

March 2024
Case

Lyft 2023: Roads to Growth and Differentiation

By: Ranjay Gulati and Jeffrey Huizinga

Set in San Francisco in winter 2023, this case explores the strategic challenges and initiatives at Lyft under the leadership of its new CEO, David Risher. Confronted with declining market share and financial pressures, Risher spent his first six months at the helm... View Details

Keywords: Technology; Turnarounds; Ridesharing; Transition; Strategy; Culture; Change Management; Transportation Industry; Technology Industry

July–August 2014
Article

How the Other Fukushima Plant Survived

By: Ranjay Gulati, Charles Casto and Charlotte Krontiris

In March 2011, Japan's Fukushima Daiichi nuclear power plant was devastated by three reactor explosions and two core meltdowns in the days following a 9.0 earthquake and a tsunami that produced waves as high as 17 meters. The world is familiar with Daiichi's fate; less... View Details