Publications
Publications
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- All HBS Web
(550)
- Faculty Publications (263)
- Article
A Learning Perspective on Intraorganizational Knowledge Spill-Ins
By: James Oldroyd and Ranjay Gulati
This exploratory study examines the role of intraorganizational knowledge spill-ins in the process of inferential learning. Drawing on the notions of knowledge reliability (the creation of shared meanings) and validity (understandings of cause and effect), we explore... View Details
- 19 Oct 2010
- Conference Presentation
Reorganize for Resilience: Putting Customers at the Center of Your Organization to Realize Profitable Growth
By: Ranjay Gulati
- October 2010
- Article
Unleashing the Power of Marketing
By: Beth Comstock, Ranjay Gulati and Stephen A Liguori
The article examines marketing management at General Electric Co. (GE). The transformation of the company's marketing department into an integral part of product development, product management, and strategic planning after years of relative neglect is considered.... View Details
- Aug 2010
- Conference Presentation
The Micro-Foundations of Performance in Vertical Relationships
By: Ranjay Gulati
- July 26, 2010
- Article
Wanted: A New Approach to Inventiveness
By: Ranjay Gulati
Keywords: Innovation and Invention
- June 2010
- Teaching Note
Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System (TN)
By: Ranjay Gulati and Marlo Goetting
Teaching Note for 409062. View Details
- June 2010
- Article
Change for Change's Sake
By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati
No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details
- 14 May 2010
- Conference Presentation
Service Supremacy: The New Economic Elixir
By: Ranjay Gulati
Keywords: Economics
- 13 May 2010
- Conference Presentation
Reorganize for Resilience: Putting Customers at the Center of Your Organization to Realize Profitable Growth
By: Ranjay Gulati
- March 2010 (Revised May 2010)
- Case
Federal Bureau of Investigation, 2009
By: Jan W. Rivkin, Michael Roberto and Ranjay Gulati
This case, a supplement to the “Federal Bureau of Investigation, 2001 (Abridged)” case (710-450) and the “Federal Bureau of Investigation, 2007” case (710-451), reviews the FBI's progress in its transformation effort from 2007 to 2009. View Details
- March 2010
- Case
Federal Bureau of Investigation, 2007
By: Jan W. Rivkin, Michael Roberto and Ranjay Gulati
In the wake of the 9/11 terrorist attacks, Robert Mueller, the Director of the Federal Bureau of Investigation (FBI), sought to transform the storied Bureau. The FBI had long served as both the chief law enforcement agency and the main domestic intelligence wing of the... View Details
- February 2010 (Revised November 2012)
- Case
Indus Towers: Collaborating with Competitors on Infrastructure
By: Ranjay Gulati, Francisco de Asis Martinez-Jerez, V.G. Narayanan and Rachna Tahilyani
The case describes the formation of Indus Towers, the largest telecom tower company in the world that has a joint venture created to build and manage the passive infrastructure of wireless telecom operators by bringing together three competitors in India's tough... View Details
- 2010
- Conference Presentation
Compensatory Fit in Integrated Architectures: The Upside of Structural Ambiguity
By: Ranjay Gulati and Luciana Silvestri
- 2010
- Conference Presentation
Compensatory Fit in Integrated Architectures: The Upside of Structural Ambiguity
By: Ranjay Gulati and Luciana Silvestri
- 2009
- Book
Reorganize for Resilience: Putting Customers at the Center of Your Organization
By: Ranjay Gulati
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer focused," but they don't deliver solutions to customers' thorniest problems. Why?... View Details