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  • 06 Jan 2020
  • Research & Ideas

Motivate Your High Performers to Share Their Knowledge

Sometimes a little push like that is all employees need to get out of a rut. About the Author Michael Blanding is a writer based in Boston. [Image: Mark Kostich] Related Reading Ignore This Advice at Your Own Peril Knowledge Transfer: You... View Details
Keywords: by Michael Blanding
  • 16 Jul 2024
  • Research & Ideas

Weighing Digital Tradeoffs in Private Equity

innovation, PE firms are discovering new sources of value creation, new research shows. Moreover, the PE industry itself has become more competitive as the number of PE firms grows, prompting firms to explore a new way of boosting the success of portfolio companies... View Details
Keywords: by Michael Blanding; Financial Services
  • 29 Nov 2022
  • Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

Do you have that one friend who seems to snag the coolest, most fashionable shoes, jewelry, or clothes? Now new research shows that when luxury goods companies cater to these trendy consumers by controlling how rare certain items... View Details
Keywords: by Michael Blanding; Retail
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

It’s never been easy to make money in the restaurant industry. A highly fragmented sector dominated by 70 percent independent owners and operators, the average restaurant’s annual revenue hovers around $1 million and generates an... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 04 Mar 2024
  • Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

that he was replacing a woman as opposed to a man affect his decision?” Most likely, yes. In studying the appointments of more than 2,000 federal judges and more than 5,000 corporate board members, Chang found that leaders have a strong tendency to replace “like people... View Details
Keywords: by Michael Blanding
  • 15 Apr 2013
  • Research & Ideas

Solving the Search vs. Display Advertising Quandary

these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W. Carter Professor of Business Administration at Harvard... View Details
Keywords: by Michael Blanding; Advertising
  • 18 Dec 2013
  • HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Foundation (now the Livestrong Foundation). Since 2004, the yellow Livestrong bracelets on the wrists of his supporters had become a ubiquitous symbol of hope and determination. When Armstrong chose to break the rules of professional cycling View Details
Keywords: by Michael Blanding; Sports
  • 20 Sep 2019
  • Research & Ideas

Solving the Riddle of How Companies Grow Over Time

Sant’Anna; and Federico Tamagni, Scuola Superiore Sant’Anna. They define growth as “a process by which organizations pursue market opportunities and the acquisition and accumulation of the resources required to exploit those... View Details
Keywords: by Michael Blanding; Manufacturing
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off than we are.” Perhaps nowhere... View Details
Keywords: by Michael Blanding; Retail; Service
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

by sales employees. “You get a lot of pushback at the initial stages,” says Chung. “You can see people who get a higher quota saying, this is not right.” When companies stick with the program, however, Chung has seen such resistance from... View Details
Keywords: by Michael Blanding
  • 08 Jun 2021
  • Research & Ideas

Tell Me What to Do: When Bad News Is a Big Relief

work-related perceptions, too, the researchers say. For instance, a candidate who applies for two jobs might privately wish to get rejected by one rather than have to choose between two options, notes Barasz, a former assistant professor... View Details
Keywords: by Michael Blanding
  • 17 Dec 2018
  • Research & Ideas

Women Receive Harsher Punishment at Work Than Men

of the University of Texas-Austin and Amit Seru of Stanford Graduate School of Business. A spate of alleged fraud by Wells Fargo has highlighted a dirty little secret in the financial industry: Misconduct by... View Details
Keywords: by Michael Blanding; Financial Services
  • 19 Jan 2015
  • Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

institution announced it would no longer publish a print version of its multivolume compendium of knowledge. Though the Britannica would still be available online, the writing on the virtual wall was clear: It had been supplanted by the... View Details
Keywords: by Michael Blanding; Publishing
  • 11 Sep 2006
  • Research & Ideas

Negotiating When the Rules Suddenly Change

Totally eliminating friction is unrealistic on the battlefield and at the bargaining table. In both instances, you need the authority and the emotional steadiness to cope in spite of uncertainty. Strategy is further complicated by the... View Details
Keywords: by Michael Wheeler; Sports
  • 30 Jun 2014
  • Lessons from the Classroom

The Role of Emotions in Effective Negotiations

electrician Peter, what Kate doesn't realize is that while she is annoyed at her lack of phone and Internet access brought by the power outage, Peter has been working 18-hour days since the storm, and dealing with multiple homeowners all... View Details
Keywords: by Michael Blanding; Entertainment & Recreation; Sports
  • 03 Aug 2015
  • Research & Ideas

Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders

Let's get one thing straight from the start: Apple and Amazon are not friends. If they were high school students, they'd be mean girls glaring at each other from opposite sides of the cafeteria, jealously forcing their friends to pick sides between Team Chloe and Team... View Details
Keywords: by Michael Blanding; Information; Publishing; Technology
  • Article

Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety

By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer
From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people... View Details
Keywords: Behavior; Performance; Emotions
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Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton, and Maurice Schweitzer. "Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety." Organizational Behavior and Human Decision Processes 137 (November 2016): 71–85.
  • 09 Mar 2015
  • Research & Ideas

Why Entrepreneurs Should Go Work for Government

Mitchell B. Weiss has heard it too many times: government doesn't work. Too slow. Too bureaucratic. Too burdened by procurement rules and performance measures. "Some of that is fair, and some of that is unfair, but it adds up over... View Details
Keywords: by Michael Blanding
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

turbulence” Badaracco, the John Shad Professor of Business Ethics, argues that, while market-based competition has been with us as long as capitalism, companies have been insulated from it over the last half-century by the growth of large... View Details
Keywords: by Michael Blanding
  • 12 Nov 2019
  • Research & Ideas

Corporate Innovation Increasingly Benefits from Government Research

spending. “If more inventions are building on federal grants, it suggests that support is becoming more important to research generally.” Since then, corporate spending has continued to rise, while government funding has leveled off. By... View Details
Keywords: by Michael Blanding
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