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- All HBS Web (265)
- Faculty Publications (39)
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- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success.... View Details
Keywords: Dina Gerdeman
- March 2010
- Article
Sudden Stops: Determinants and Output Effects in the First Era of Globalization, 1880–1913
By: Michael D. Bordo, Alberto Cavallo and Christopher Meissner
We study the determinants and output effects of sudden stops in capital inflows during an era of intensified globalization from 1880 to 1913. Higher levels of exposure to foreign currency debt and large current account deficits associated with reliance on foreign... View Details
Keywords: Sudden Stops; Capital Flows; Economics; Macroeconomics; Economic Growth; Financial Crisis; Globalization; History
Bordo, Michael D., Alberto Cavallo, and Christopher Meissner. "Sudden Stops: Determinants and Output Effects in the First Era of Globalization, 1880–1913." Journal of Development Economics 91, no. 2 (March 2010): 227–241.
- 08 Jun 2010
- First Look
First Look: June 8
Epstein, and Kristi Yuthas Publication:In Scaling Social Impact: New Thinking, edited by Paul Bloom and Edward Skloot. Palgrave Macmillan, forthcoming An abstract is unavailable at this time. Order this Book:... View Details
Keywords: Martha Lagace
- 04 Dec 2012
- First Look
First Look: December 4
PublicationsWhen Does a Platform Create Value by Limiting Choice? Authors:Ramon Casadesus-Masanell and Hanna Hałaburda Publication:Journal of Economics & Management Strategy (forthcoming) Abstract We present a theory for why it... View Details
Keywords: Carmen Nobel
- 2014
- Article
Thought Calibration: How Thinking Just the Right Amount Increases One’s Influence and Appeal
By: Daniella Kupor, Zakary L. Tormala, Michael I. Norton and Derek D. Rucker
Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less thoughtfully can shape perceptions of those... View Details
Keywords: Thoughtfulness; Liking; Social Influence; Decisions; Attitudes; Cognition and Thinking; Power and Influence
Kupor, Daniella, Zakary L. Tormala, Michael I. Norton, and Derek D. Rucker. "Thought Calibration: How Thinking Just the Right Amount Increases One’s Influence and Appeal." Social Psychological & Personality Science 5, no. 3 (April 2014): 263–270.
- 28 Oct 2008
- First Look
First Look: October 28, 2008
off if platforms were compatible, the quest for market dominance by competing platform providers prevents them from agreeing to a common standard. Download the paper: http://www.hbs.edu/research/pdf/09-058.pdf The Economics of Structured... View Details
Keywords: Martha Lagace
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
J. Marinich, and Michael D. Shields Abstract—This study examines the effect of psychological contract breach on budgetary misreporting. Psychological contracts are mental models or schemas that govern how... View Details
- March 2015
- Article
Inside the “Black Box” of Sell-Side Financial Analysts
By: Lawrence D. Brown, Andrew C. Call, Michael B. Clement and Nathan Y. Sharp
Our objective is to penetrate the “black box” of sell-side financial analysts by providing new insights into the inputs analysts use and the incentives they face. We survey 365 analysts and conduct 18 follow-up interviews covering a wide range of topics, including the... View Details
Keywords: Knowledge Use and Leverage; Investment; Analysis; Forecasting and Prediction; Stocks; Financial Services Industry
Brown, Lawrence D., Andrew C. Call, Michael B. Clement, and Nathan Y. Sharp. "Inside the “Black Box” of Sell-Side Financial Analysts." Journal of Accounting Research 53, no. 1 (March 2015): 1–47.
- 18 May 2010
- First Look
First Look: May 18
PublicationsTechnology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders Authors:Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell Publication:Academy of Management Learning & Education 8, no.... View Details
Keywords: Martha Lagace
- 19 Jan 2011
- First Look
First Look: Jan. 18
Influence (Un)ethical Behavior Authors:F. Gino and Joshua D. Margolis Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four laboratory studies, we find that regulatory focus induced View Details
Keywords: Sean Silverthorne
- 21 Jul 2009
- First Look
First Look: July 21
Working PapersIn Favor of Clear Thinking: Incorporating Moral Rules into a Wise Cost-Benefit Analysis Authors:Max H. Bazerman and Joshua D. Greene Abstract Bennis, Medin, and Bartels (2009) have contributed an interesting paper on the... View Details
Keywords: Martha Lagace
- 11 Aug 2009
- First Look
First Look: August 11, 2009
from 3% to 15% as a fraction of government budget without negatively affecting publication quality and quantity. This follows incentive policy change and leadership change at labs, an event whose timing is plausibly exogenous being dictated View Details
Keywords: Martha Lagace
- February 2001
- Case
McLean Watson/Media Synergy Inc. (A2): Paul Chen
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (A2): Paul Chen." Harvard Business School Case 801-034, February 2001.
- March 2003
- Article
Predictable Surprises: The Disasters You Should Have Seen Coming
By: Michael D. Watkins and Max H. Bazerman
Watkins, Michael D., and Max H. Bazerman. "Predictable Surprises: The Disasters You Should Have Seen Coming." Harvard Business Review 81, no. 3 (March 2003). (Reprinted in H. Balanoff (Ed.), Public Administration, McGraw-Hill, 2004.)
- 1993
- Working Paper
Strategies for Managing a Project Portfolio
By: Michael D. Watkins and Kim B. Clark
- 14 Feb 2012
- First Look
First Look: February 14
can make organizational learning happen by building teams that learn. Publisher's Link: http://www.wiley.com/WileyCDA/WileyTitle/productCd-078797093X.html The Gifts We Keep on Giving: Documenting and Destigmatizing the Regifting Taboo... View Details
Keywords: Carmen Nobel
- 15 Nov 2011
- First Look
First Look: November 15
Purchase this case:http://cb.hbsp.harvard.edu/cb/product/412045-PDF-ENG Michael Lester at Lachlan Consulting Anthony J. Mayo and Joshua D. MargolisHarvard Business School Case 412-041 View Details
Keywords: Sean Silverthorne
- February 2001
- Case
McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz." Harvard Business School Case 801-384, February 2001.