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October 1990 (Revised September 1993)
Case

Changing the Culture at British Airways

In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom

February 1991 (Revised July 1993)
Case

Cultural Change at Nissan Motors

Depicts the reformation of Nissan Motor Co.'s corporate culture and the company's subsequent turnaround in market share and profits. In 1985, Yutaka Kume became president of Nissan and thereafter, he continually emphasized the need for internal change throughout the... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Leadership; Behavior; Governing Rules, Regulations, and Reforms; Change Management; Management; Auto Industry; Manufacturing Industry

January 1981
Case

Mary Kay Cosmetics, Inc.

Introduces the student to Mary Kay Cosmetics, Inc., its business, its strategy, and its organization. Provides the necessary background for understanding the contributions of Mary Kay Ash, the company's founder and chairman. View Details

Keywords: Management Teams; Business Strategy; Organizations; Beauty and Cosmetics Industry

2008
Book

A Sense of Urgency

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Speeding Up the Trade: Clippers and Steamships - A Chronicle of the China Trade

out a steamer of 700 tons.” 33 The steamship the Fire Dart alone turned a profit of $175,000 its first year. 34 John Heard to Augustine Heard, July 19, 1860. HC: EM-7. In July 1850, the Frolic shipwrecked off the coast north of San... View Details

May 2007
Article

Managing Your Boss

By: John J. Gabarro and John P. Kotter

The best way to make a major impact in your organization? Forge a strong relationship with your boss. You'll get the support and resources you need to put your great ideas into action. But "managing up" isn't easy. For example, if you're reporting to a new CEO, you... View Details

Keywords: Organizations; Relationships; Value; Behavior; Communication; Decisions

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After the Opium War: Treaty Ports and Compradors - A Chronicle of the China Trade

Related Collections Site Credits I must say the Comprador has come out like a brick. I can count upon . . . certain $23,000. — Albert Heard to John Heard, Hong Kong, February 28, 1863 22 After the Opium War: Treaty Ports and Compradors... View Details

January 2020 (Revised March 2020)
Case

Huawei: A Global Tech Giant in the Crossfire of a Digital Cold War

By: William C. Kirby, Billy Chan and John P. McHugh

By 2020, Ren Zhengfei, CEO of Huawei, had transformed the small telephone switch manufacturer he founded in 1987 into a $120 billion telecommunications company poised to lead the lucrative rollout of fifth-generation (5G) cellular networks. However, an emerging... View Details

Keywords: International Strategy; Government And Business; Digital Infrastructure; Political Risk; Information Technology; Infrastructure; Business and Government Relations; Government and Politics; Information Infrastructure; Technology Industry; China; United States

Web

Photography and Print Advertising - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

Auburn Automobile Company Advertisement. Fortune X:6 (1934):2. Elspeth H. Brown, The Corporate Eye: Photography and the Rationalization of American Commercial Culture 1884–1929 . Baltimore: The Johns Hopkins University Press, 2005, View Details

Web

Resources - Christensen Center for Teaching & Learning

advantages of the "choreography" method from the point of view of students' learning. Concludes with a description of that method and some tips on how to use it. 1984, rev. 1985 Hints for Case Teaching by Benson View Details

Web

Planned Giving - Alumni

can help you achieve your philanthropic goals for HBS, as well as other charities. Learn how to make a gift to HBS from your existing donor-advised fund. John C. Whitehead Society Recognizing alumni and friends who make planned gifts to... View Details

November 1993 (Revised June 2007)
Case

Jack Thomas

By: John P. Kotter and Andrew P. Burtis

This redisguised version of an earlier case, Tom Levick, provides an updated setting but does not change the teaching objectives. Chronicles the first six weeks of experience on the job for a recent business school graduate. Emphasis is on managing... View Details

Keywords: Power and Influence; Behavior; Leadership Style; Strategy; Rank and Position; Publishing Industry

Web

Historical Data & Sources - Business History

Atlas of the World's Commerce (London: George Newnes, 1907), p. 98-99, map. Arçelik Corporation (Koç Group) A.M. Colpan and G. Jones, “Vehbi Koc and the Making of Turkey's Largest Business Group (B),” Harvard Business School Case, January... View Details

2002
Book

The Heart of Change

By: John P. Kotter and Dan S. Cohen

Keywords: Change