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- All HBS Web
(1,760)
- People (1)
- News (415)
- Research (1,174)
- Multimedia (14)
- Faculty Publications (626)
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
on-the-job misdeeds served the purpose nicely. Those supporting the idea of a corporate board's creating an independent officer of compliance, reporting directly to the board, cited the need for visible action in the face of growing challenges posed View Details
Keywords: by James Heskett
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
economy characterized by high growth, increased employment, and low inflation. It was supposedly driven by the productivity gains of an economy based less on heavy industry and more on service, as well as... View Details
Keywords: by James Heskett
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
In 1997, a young entrepreneur visited a class at Harvard Business School taught by my colleague, Len Schlesinger. The class discussed a case based on the visitor’s fledgling online retailing company that had rapidly expanded sales to $100... View Details
- 01 Apr 2019
- What Do You Think?
Does Our Bias Against Federal Deficits Need Rethinking?
accompanied by lower inflation and interest rates—that justify deficit spending to produce both economic growth and social programs designed to improve our quality of life and reduce social inequality” (JohnfrmClevelnd). Or, it prompts... View Details
Keywords: by James Heskett
- 01 Jun 2021
- What Do You Think?
Are Employers Ready for a Flood of 'New' Talent Seeking Work?
return of a pandemic. But what about potential opportunities associated with the recession of the coronavirus, opportunities associated with a “reshuffling of the deck” in the workforce caused by COVID-19 that could create opportunities... View Details
Keywords: by James Heskett
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
training they provide, market pressures, corporate governance shortcomings, and even the nature of leadership itself. John led the charge by saying, “Having taught within business schools for 20 years, I’ve had instructors talk about... View Details
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
the same true for employees today, many of whom are performing their work remotely, outside the traditional office setting? We’ve previously discussed here the need for greater “voice” among “officed” employees as part of the effort to foster inclusion. The problem is... View Details
Keywords: by James Heskett
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
three-sentence summary of responses to this month’s very thorny question on how the human and societal costs caused by globalization can be remedied. As if the topic were not sufficiently complex, Hugh Quick questioned my use of the term... View Details
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
not be the FBI but the very advances in information technology on which Apple prides itself. The question was whether Apple was like the boy with his finger in the dike trying to hold back the water as it refused the US government’s request to hack an iPhone owned... View Details
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
pot, “we need to channel the energy through coaching to effectively use the energy.” Shann Turnbull commented that rebel talent often encounters the real problem: us. As he put it, “humans, like all other social creatures, are hardwired View Details
Keywords: by James Heskett
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
actions. Some of the media (Facebook, Apple, Amazon, Netflix, and Google) they employ, however, represent a threat of monopoly that should be addressed by the very governments that, ironically, could turn big data against us. So say... View Details
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
from the US the ‘largest home market’ advantage, allowing them to subsidize pricing globally. I guarantee that Tencent, Alibaba and others will fill the gap left by a misguided break up.” David de Weese added, “It is not at all clear that... View Details
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
Joel put it, “Though I get the point that their behavior excludes competitors, the consumer would seem to benefit for now. What I wonder is why there is not more aggressive enforcement where the consumer is clearly being hurt, as demonstrated View Details
Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
moral leadership, it needs to carefully examine and discuss issues that cross the line from legal to immoral. Microsoft needs to show its employees that it takes the issue of separation ( of families by ICE) seriously. How it does that... View Details
- 29 Aug 2018
- What Do You Think?
What Should Harley-Davidson’s Management Do?
European market overseas, and (3) concentrate on designing and producing new products for new and existing markets. There were several minority opinions, however. ASGMark commented, “The very idea of moving manufacturing of an American icon overseas, especially after... View Details
- 01 May 2019
- What Do You Think?
What Should the Leadership of YouTube Do?
littleny Can YouTube’s Users Help the Company Deal With Its “Moral” Problem?* This month’s mini-case described the dilemma faced by Susan Wojcicki, CEO of YouTube: how far to promote “sustainability,” viewership, and (to some) free speech... View Details
- 02 Mar 2016
- What Do You Think?
Is Apple’s Real Privacy Challenge Technology Innovation Itself?
put it, “Remember, if you lose personal liberty and privacy, you lose everything. Be very careful what you would wish for in the cause of ‘national interest’.” Commenting that it requires some subtlety to get this balance between security and privacy right, Jim Dyer... View Details
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
Comparison of Costco to Wal-Mart’s Sam’s Club,” Academy of Management Perspectives, August 2006. David Glass, in a comment confirmed by email on April 10, 2002. James L. Heskett, Earl W. Sasser, Jr., and... View Details
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
of H-1B temporary foreign workers are at ‘Level IV’ (above the median wage) officially defined by the Department of Labor as those who are ‘fully competent.’” On the other hand, Ted G. argued, “The unemployment rate is low in the US. Let... View Details
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
accommodating an appropriate level of economic activity. Businesses have historically overcome this type of challenge through the introduction of risk-mitigating technologies, which in this pandemic include technologies, business practices, and strategies that improve... View Details
Keywords: by Hong Luo and Alberto Galasso