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  • February 2023
  • Supplement

Performance Management at Afreximbank (B)

By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora
Supplements the (A) case. Founded in October 1993, the Cairo-based African Export-Import Bank (Afreximbank) was a specialized continental financial institution designed to address the low level of intra-African trade, the decline in financial flows to Africa, the... View Details
Keywords: COVID-19 Pandemic; Performance Evaluation; Organizational Culture; Crisis Management; Banking Industry; Africa
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  • 24 Jul 2018
  • Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

PeopleImages New business school graduates have now made their way from campus to workplace. For them, this should be a time of optimism and energy, of setting ambitious goals and testing new ideas. At Harvard Business School, where I... View Details
Keywords: by George Serafeim
  • 12 Aug 2011
  • Working Paper Summaries

From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

Keywords: by Anette Mikes
  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Harvard Business School Professor Regina Herzlinger. “This is not a field for mile-wide, inch-deep managers” On October 4-5, Herzlinger, the Nancy R. McPherson Professor of Business Administration, hosted the international conference,... View Details
Keywords: by Paul Guttry; Health; Education
  • November 2007
  • Article

Solve the Succession Crisis by Growing Inside-Outside Leaders

By: Joseph L. Bower
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In his interviews and data analysis, Harvard Business School professor Bower found... View Details
Keywords: Talent and Talent Management; Leadership Development; Management Practices and Processes; Management Succession; Planning
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  • 26 Jan 2015
  • Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

research that shows workplace stress is very bad for health, and we have this other information that says our health costs are way above that of other countries," says Joel Goh, Harvard Business School assistant professor of business... View Details
Keywords: by Michael Blanding; Health
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

bucket and in a little over three years all your current customers might be gone,” says Gupta, the Edward W. Carter Professor of Business Administration at Harvard Business School. For that reason, many companies have a program to... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 12 Oct 1999
  • Research & Ideas

The Intellectual Underpinnings of Entrepreneurial Management

What are the roots of entrepreneurship as an academic field of interest? The term entrepreneur—literally, "undertaker"—has been around for over two centuries, having been introduced in the early eighteenth century by the... View Details
Keywords: by Howard H. Stevenson & Teresa M. Amabile
  • 07 Mar 2005
  • What Do You Think?

Should Business Management Be Regarded as a Profession?

soon, Cesar Franco commented, "Certification is a great idea...Some senior managers make millions, so let them justify their pay by being certified to do their job." Others suggested that the point... View Details
Keywords: by James Heskett
  • 07 Jul 2008
  • Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

interest approved by the board. The idea was to use these mind-numbingly complex entities to manage reported earnings, minimize reported debt, and maintain the company's all-important credit rating and... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • March 2000
  • Supplement

Charles Schwab Corporation, The: A Presentation by David Pottruck Co-CEO

By: F. Warren McFarlan and Melissa Dailey
David Pottruck, Co-CEO of Charles Schwab Corp., discusses the company's information technology and competitive strategy with an Executive Education (Program for Management Development) class at Harvard Business School, October 22, 1999. View Details
Keywords: Competitive Strategy; Information Technology; Financial Services Industry
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  • June 2009
  • Supplement

F. William McNabb, Chairman, Vanguard Group, Interviewed by Professor John Quelch, April 2008

By: John A. Quelch
Professor John Quelch interviewed F. William McNabb, Chairman, Vanguard Group in April 2008 to review updates since the original case was published in 2004. View Details
Keywords: Growth and Development Strategy; Brands and Branding; Marketing Strategy; Financial Services Industry; United States
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  • 2013
  • Tool

Harvard Business Review's Go to Market Tools: Customer Lifetime Value

By: Thomas Steenburgh and Jill Avery
How much are your customers worth? Has your marketing budget been slashed? Need to figure out the best place to invest your time and effort to reach your growth target? HBR's Go to Market Tool helps calculate your customer's lifetime value, allowing you to prioritize... View Details
Keywords: Quantitative Analysis; Tools; Customer Lifetime Value; Customer Defection; CRM; Customer Relationship Management; Marketing; Marketing Strategy; Customer Focus and Relationships
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  • 06 Jul 2009
  • What Do You Think?

Are You Ready to Manage in an Irrational World?

admission by Alan Greenspan that markets acted in ways he had not anticipated? The work shares several common counter-intuitive conclusions that: (1) human behavior is much less rational than has been assumed, (2) this renders much of... View Details
Keywords: by Jim Heskett
  • September 2011
  • Article

A Global Leader's Guide to Managing Business Conduct

By: Lynn S. Paine, Rohit Deshpandé and Joshua D. Margolis
An extensive global survey by three Harvard Business School professors finds that employees agree on core standards of corporate behavior. But meeting those standards will require new approaches to managing business conduct. The compliance and ethics programs of most... View Details
Keywords: Leadership; Management; Ethics; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Standards; Corporate Accountability; Corporate Governance
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  • 04 Mar 2014
  • Sharpening Your Skills

Sharpening Your Skills: Managing Innovation

"innovation is everyone's job." Dozens of faculty at Harvard Business School are focused on the subject of managing innovation. Some look at it by examining processes while... View Details
Keywords: Re: Multiple Faculty
  • 16 Jun 2021
  • Interview

Harvard Business School: How to Build Fearless Organizations

By: Amy C. Edmondson and Ron Lovett
Our guest is Amy Edmondson - Professor of Leadership and Management at Harvard Business School. Amy has authored multiple books, including her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and... View Details
Keywords: Psychological Safety; Organizational Culture; Leadership; Diversity; Communication
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  • May 2023 (Revised June 2023)
  • Case

Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain

By: Shirley Lu and Robert S. Kaplan
The case describes Harvard University’s consideration to decarbonize its supply chain by replacing cement with a low-carbon substitute called Pozzotive®. Developed and produced by Urban Mining Industries, Pozzotive® is a ground-glass material made with post-consumer... View Details
Keywords: Carbon Emissions; Blockchain; Supply Chain; Green Technology; Climate Change; Environmental Sustainability
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  • Research Summary

Managers and Employees: Justice at Work

By: Nien-he Hsieh

The employment relationship represents another significant area for managerial decision making. While much of what managers and employees owe one another depends upon mutual agreement, not all of the terms can be specified in advance. Given these conditions, what... View Details

  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

pace due to the increased rate at which we now exchange information. That’s why it is more important than ever for managers to make increased efforts to stay relevant and protect against skill obsolescence. Might they learn something... View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

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