by George Riedel - Publications - Faculty & Research

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

Foods was having was caused partly by COVID-19, partly by competition for workers from Amazon, and partly by changes in lifestyle,” says David Bell, Baker Foundation Professor... View Details

Keywords: by Pamela Reynolds

12 Dec 2023
Book

HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well

mobilize organizational change quickly, untangle digital strategy, and reflect on socially responsible leadership. Take a look back at some of the books by Harvard Business School faculty members that hit the market this year: Economic... View Details

Keywords: by Danielle Kost

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

workforce is, says a recent paper by Harvard Business School researchers. Even when a company’s numbers aren’t ideal, their transparency sends the message that they’re trying to change, the HBS authors write. “There’s definitely a... View Details

Keywords: by Shalene Gupta

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

social unrest and outrage sparked by the murder of George Floyd by police in Minneapolis, Minnesota, in May 2020. The landscape of programs has evolved over time. Wayfair... View Details

Keywords: by Jay Fitzgerald; Food & Beverage

12 Apr 2022
Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

The modern world is fueled by matchmaking. Going out on the town? Uber pairs you with a driver you can choose based on ratings, proximity, and even car model. Craving a vacation? Simply filter getaways based on locale and price through... View Details

Keywords: by Kara Baskin

23 May 2011
Research & Ideas

Corporate Sustainability Reporting: It’s Effective

That's the question that professor George Serafeim set out to answer with the working paper The Consequences of Mandatory Corporate Sustainability Reporting. Coauthored with London Business School's Ioannis Ioannou (PhDBE '09), the paper... View Details

Keywords: by Michael Blanding

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11,... View Details

Keywords: by Carmen Nobel

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

the Dorothy and Michael Hintze Professor of Business Administration at HBS, and LISH research scientist Michael Menietti; as well as George Washington University’s Zoe Szajnfarber and Jason Crusan. “Given that these types of decisions can... View Details

Keywords: by Rachel Layne; Aerospace

01 Mar 2021
Research & Ideas

How Systemic Racism Can Threaten National Security

expect an equal contribution from your citizens, all citizens must be treated equally,” says Tabellini. “It reveals the costs for society as a whole if you don’t.” Despite the national reckoning in the United States after the killing of View Details

Keywords: by Rachel Layne

23 Jul 2001
Research & Ideas

Sam Walton: Great From the Start

fully the power of the idea. Once seizing on it, never wavering from it became the centerpiece of Wal-Mart's greatness. Sam Walton That was still a long time in the future. Butler Brothers was not thrilled by Walton's freelancing ways,... View Details

Keywords: by Richard S. Tedlow; Retail

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t... View Details

Keywords: by Michael Blanding; Health

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

American history, yet descendants of residents harmed by the attack note that government officials have never made reparations for those killed or for homes and businesses that were destroyed. The killing of View Details

Keywords: by Michael Blanding

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

7. Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off After the 2018 school shooting in Parkland, Florida, Dick's Sporting Goods' CEO declared: "I don't want to be part of the story anymore." Two new case studies by... View Details

Keywords: by Danielle Kost

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details

Keywords: by Staff; Auto

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

excites, and pushes the team or, you could say, choreographs an output that (moves) the company towards the vision." The mix of control, delegation, and theater employed by successful leaders depends on the timing and circumstances... View Details

Keywords: by Jim Heskett

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

a GED, but no college and no job, we would make a big impact on this. We have to have the psychological armor to defend ourselves against the racism that's all around us. Neeley: George Floyd's death has reawakened corporate America to... View Details

Keywords: by Staff; Pharmaceutical

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

been a draw for innovators of a different sort—technology workers who began populating the suburbs of the South Bay, which came to be known as Silicon Valley, in the 1970s and '80s. In recent years, they have increasingly put down roots in San Francisco itself,... View Details

Keywords: by Michael Blanding; Technology

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

other places." During the decision-making process, George explains, this means asking probing questions and insisting that managers present each situation in objective terms, rather than with a positive spin. "You must... View Details

Keywords: by Garry Emmons

Publications