by Gary Pisano - Publications - Faculty & Research

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

links between satisfied employees and satisfied customers have on practitioners? Jim Heskett: While we don't spend any time tracking the impact, Earl and I (as well as our coauthors who, over the years, have included Chris Hart, Len Schlesinger, View Details

Keywords: by Sean Silverthorne

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

inhabited by academics and consultants ...personal advancement may be better served by being provocative than by being right." Others question the importance of the... View Details

Keywords: by James Heskett

04 Apr 2008
What Do You Think?

Who Owns Intellectual Property?

Summing Up Is intellectual property becoming community property? Is a new generation of users and consumers of intellectual property produced by new technologies bringing totally different assumptions and attitudes to bear on its... View Details

Keywords: by Jim Heskett

04 Apr 2018
Op-Ed

Op-Ed: Why Private Investors Must Fund 'New Nuclear' Power Right Now

Drbouz In June 2016, I gave a TED Talk called We Need Nuclear Power to Solve Climate Change. The talk discussed the world’s realistic options for reducing fossil CO2 emissions soon enough to contain climate change’s more severe effects. To my surprise, that talk has... View Details

Keywords: by Joseph Lassiter; Energy; Green Technology

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details

Keywords: by Dina Gerdeman

08 May 2012
First Look

First Look: May 8

abstract is unavailable at this time. Book: http://hbr.org/2012/05/six-myths-of-product-development/ar/1 Working PapersLearning by Supplying Authors:Juan Alcácer and Joanne Oxley Abstract Learning processes lie at the heart of our... View Details

Keywords: Carmen Nobel

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

accommodating high-risk workers. They offered the following advice, based on recent research: Encourage sick employees to stay home with paid time off Gary Johns, professor of management at Concordia University: Many employees continue to... View Details

Keywords: by Dina Gerdeman

17 Nov 2009
News

Inventing a Better Patent System

31 Jan 2020
Video

Students Participate in January Short Intensive Programs

24 Jan 2018
Research & Ideas

How to Get People Addicted to a Good Habit

habit-forming behavior, whether people recognized it as such, whether it was possible to induce the habit with experimental interventions, and whether the habit would continue after the interventions ceased. The field experiment was based on the theory of “rational... View Details

Keywords: by Carmen Nobel

April 2012
Article

How Many Direct Reports?

By: Gary L. Neilson and Julie Wulf

If senior executives are feeling ever more pressed for time, why would they add more to their plates? It might sound counterintuitive, but research by Booz & Company's Gary L. Neilson and me shows that over the past 20 years the CEO's average span of control, measured... View Details

Keywords: Leadership; Governance Controls; Managerial Roles; Adaptation; Personal Development and Career; Cooperation; Management Teams

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07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

case and how did it come together? Anita Elberse: I am particularly fascinated by companies and people in entertainment, media, and sports that have very strong track records over a long period of time. Sir Alex Ferguson is a manager who... View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

generated rich empirical data that in some cases confirms and in other cases contradicts many of today's fashionable theories and assumptions by other disciplines, says Harvard Business School professor Geoffrey Jones, who edited the... View Details

Keywords: by Sean Silverthorne

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

for shareholders. However, there is a sense, expressed by John Ippolito, that there is a lack of perception in boards of directors of "what constitutes 'creating value' in the enterprise many boards are too ready to turn over the... View Details

Keywords: by Jim Heskett

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

paper, he and fellow economists have found themselves handicapped by a problem just as real as any technological barrier or requirement of incentives and efficiency: the downright distaste that some people feel for particular... View Details

Keywords: by Martha Lagace

28 Oct 2013
Research & Ideas

Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World

book excerpt Evolving Committments From The Good Struggle: Responsible Leadership in an Unforgiving World By JOSEPH L. BADARACCO In a turbulent, sometimes dangerous world, responsible leaders need a broader view of critical decisions.... View Details

Keywords: by Joseph L. Badaracco

12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

Business School and Hongyi Li (HBS PhDBE '11) of the MIT Sloan School. (An article in the forthcoming April issue of Harvard Business Review, cowritten by Wulf and Booz & Company Senior Vice President View Details