Publications

June 2016 (Revised August 2017)
Case

AnswerDash

By: Elie Ofek and Jeffrey D. Shulman

It is 2014, and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details

Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

Competitiveness: Paths Forward," an HBS initiative, was an appearance by Boston Mayor Thomas Menino, who was brought in by wheelchair but rose to his feet to speak about how the city could be a model... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

12 Aug 2002
Op-Ed

Using Big Business to Fight Poverty

will require a new institution that can harness the capabilities of global corporations and, helped by loans from development agencies, directly attack the root causes of poverty. The need for corporate involvement in the fight against... View Details

Keywords: by George C. Lodge

19 Jan 2010
Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

Joshua D. Margolis of Harvard Business School and Andrew L. Molinsky of Brandeis University International Business School. Their research sheds light on best practices—typically overlooked—for the well-being of those who carry out these... View Details

Keywords: by Staff

2017
Chapter

Gapponshugi in Global Perspective: Debating the Responsibility of Capitalism

By: Geoffrey Jones

This chapter places the concepts of ethical capitalism developed by the 19th century Japanese venture capitalist Shibusawa Eiichi in a global historical perspective. The chapter reviews the similarities and differences over time and between countries of proponents of... View Details

Keywords: Corporate Responsibility; Business Ethics; Ethics; Business and Stakeholder Relations; Business History; Corporate Social Responsibility and Impact

Find at Harvard

December 2009 (Revised May 2012)
Case

Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan

By: Michael E. Porter, Jennifer F Baron and C. Jason Wang

Taiwan's Koo Foundation Sun Yat-Sen Cancer Center has developed an integrated, team-based care delivery model for breast cancer care that is being expanded to other cancer types in 2009. A decade earlier, President and CEO Dr. Andrew Huang and the Center had worked... View Details

Keywords: Health Care and Treatment; Medical Specialties; Service Delivery; Outcome or Result; Performance Effectiveness; Quality; Integration; Health Industry; Insurance Industry; Taiwan

December 2014 (Revised October 2017)
Case

Dow: Breakthroughs to World Challenges

By: Michael E. Porter, Mark R. Kramer and Annelena Lobb

Dow had adopted the "Breakthroughs to World Challenges" (BWC) program as part of its ten-year 2015 Sustainability Goals. BWC was an internal award recognizing products that effectively addressed one of five world challenges: energy and climate change, sustainable water... View Details

Keywords: Value Creation; Strategy; Social Issues; Entrepreneurship

11 Jun 2019
Book

These Aren't Beach Books, but Managers Should Read Them Anyway

Discover what type of rebel you really are. Food CitizenshipThe public is losing trust in many institutions involved in putting food on our table, says Ray A. Goldberg. Being the Boss: The Three Imperatives for Becoming a Great Leader Linda View Details

Keywords: by Sean Silverthorne

05 Oct 2016
What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

graduates and former students who are exploring innovations such as battery technology, superconductivity, magnetism, and superintelligent computers. My feelings are buoyed when I read about a “second machine age” fueled by digital... View Details

Keywords: by James Heskett

February 2016 (Revised January 2018)
Case

Democracy, Sovereignty, and the Struggle over Cherokee Removal

By: David Moss, Marc Campasano and Dean Grodzins

By the mid-1830s, the U.S. Government and the State of Georgia had for years been pushing the Cherokees to turn all of their territory over to white settlers and move west, yet it appeared that most Cherokees wanted to keep their ancestral homeland. In October 1835,... View Details

Keywords: Governance; Nationality; Ethics; Government and Politics; Agreements and Arrangements; History; United States

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

capitalization), one that defied the old rules for productivity, income increases, and economic growth. We are told by widely-quoted scholars such as Erik Brynholfsson and Andrew McAfee that innovation and... View Details

Keywords: by James Heskett; Computer; Technology

October 2021 (Revised December 2021)
Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo

As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details

Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia