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  • August 2021 (Revised November 2024)
  • Case

Intenseye: Powering Workplace Health and Safety with AI (A)

By: Michael W. Toffel and Youssef Abdel Aal
Intenseye was a Turkey-based technology startup that deployed machine learning algorithms to workplace camera feeds in order to identify unsafe worker actions and unsafe working conditions, in order to help improve worker safety. The case describes how Intenseye’s... View Details
Keywords: Privacy; Product Development; Operations; Technological Innovation; Value Creation; Production; Distribution; Safety; Risk and Uncertainty; Technology Industry; Manufacturing Industry; Distribution Industry; Turkey; Middle East; United States
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  • 12 PM – 1 PM EDT, 11 Sep 2024
  • Webinars: Career

ChatGPT for Job-Seekers: The Right Way to Use AI to Accelerate Your Search

ChatGPT feels like a miracle for job-seekers - instant resumes, cover letters, and more. What could be better? But theres a dark side to using AI in the job search: It can actually hurt your chances if you use it the wrong way. So join OpenAIs first education partner... View Details
  • 01 Jun 2024
  • News

Decoding the Promise and Perils of Generative AI

ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations, had reached an estimated 100... View Details
Keywords: April White
  • Web

Generative AI for Business Leaders - Course Catalog

Educational Objectives Our goal in this course is to deep dive into how Generative AI technology is driving rapid change across industries, companies, and business functions. We will examine this in a few different ways: Gain a good... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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    Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

    The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details
    • Web

    Hacking AI with HBS IT | Information Technology

    Hacking AI with HBS IT By Kellyn Eaddy on August 28, 2024 Share via Facebook Share via LinkedIn Print Share via email In June, HBS IT held its second annual Hackathon, a three-day event where staff members... View Details
    • September 17, 2021
    • Article

    AI Can Help Address Inequity—If Companies Earn Users' Trust

    By: Shunyuan Zhang, Kannan Srinivasan, Param Singh and Nitin Mehta
    While companies may spend a lot of time testing models before launch, many spend too little time considering how they will work in the wild. In particular, they fail to fully consider how rates of adoption can warp developers’ intent. For instance, Airbnb launched a... View Details
    Keywords: Artificial Intelligence; Algorithmic Bias; Technological Innovation; Perception; Diversity; Equality and Inequality; Trust; AI and Machine Learning
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    • Web

    Courses by Title - Course Catalog

    Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Course Title View by Unit | View by Course Title | View by Faculty | Print... View Details
    • February 2025
    • Article

    Disclosure, Humanizing, and Contextual Vulnerability of Generative AI Chatbots

    By: Julian De Freitas and I. Glenn Cohen
    In the wake of recent advancements in generative AI, regulatory bodies are trying to keep pace. One key decision is whether to require app makers to disclose the use of generative AI-powered chatbots in their products. We suggest that some generative AI-based chatbots... View Details
    Keywords: AI and Machine Learning; Governing Rules, Regulations, and Reforms; Applications and Software; Well-being
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    • 2024
    • Book

    Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

    By: Karen G. Mills
    The second edition of Fintech, Small Business & the American Dream, builds on the groundbreaking 2019 book with new insights on how technology and artificial intelligence are transforming small business lending. This ambitious view covers the significance of... View Details
    Keywords: Fintech; AI; AI and Machine Learning; Small Business; Economy; Technology Adoption; Credit; Financing and Loans; Analytics and Data Science
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    • Web

    Courses by Faculty Unit - Course Catalog

    Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
    • Web

    Courses by Faculty - Course Catalog

    Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details
    • September 2020
    • Article

    Creativity, Artificial Intelligence, and a World of Surprises

    By: Teresa M. Amabile
    In recent years, progress has been made toward AI Creativity, which I define as the production of highly novel, yet appropriate, ideas, problem solutions, or other outputs by autonomous machines. I argue that organizational researchers of creativity and innovation... View Details
    Keywords: Artificial Intelligence; AI Creativity; Computer Science; Organizational Behavior; Psychology; Creativity; Technological Innovation; AI and Machine Learning
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    • Article

    Scaling Up Analogical Innovation with Crowds and AI

    By: Aniket Kittur, Lisa Yu, Tom Hope, Joel Chan, Hila Lifshitz - Assaf, Karni Gilon, Felicia Ng, Robert Kraut and Dafna Shachaf
    Analogy—the ability to find and apply deep structural patterns across domains—has been fundamental to human innovation in science and technology. Today there is a growing opportunity to accelerate innovation by moving analogy out of a single person’s mind and... View Details
    Keywords: Innovation; Artificial Intelligence; Crowdsourcing; Analogy; Innovation and Invention; Technology; Science
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    • Forthcoming
    • Article

    An AI Method to Score Celebrity Visual Potential from Human Faces

    By: Flora Feng, Shunyuan Zhang, Xiao Liu, Kannan Srinivasan and Cait Lamberton
    It has long been a mantra of marketing practice that, particularly in low-involvement situations, spokespeople should be physically attractive. This paper suggests there is a higher probability of gaining fame and influence (i.e., celebrity potential) than is captured... View Details
    Keywords: Personal Characteristics; AI and Machine Learning; Forecasting and Prediction; Marketing
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    • Web

    Courses by Faculty Unit - Course Catalog

    Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details

      Using Gen AI for Early-Stage Market Research - Harvard Business Review

      Generative AI, particularly large language models (LLMs), offers a promising new tool for early-stage market research by simulating customer responses to product concepts. This can allow companies to draw conclusions... View Details
      • June 2023
      • Case

      Verve Therapeutics: Taking DNA Editing to Heart

      By: Shikhar Ghosh and Shweta Bagai
      Verve Therapeutics, a public biotech company based in Boston, created a novel approach to addressing cardiovascular disease (CVD) - a leading cause of deaths globally. The company's approach was a single shot treatment to permanently lower cholesterol, thus reducing... View Details
      Keywords: AI; Genetic Engineering; Medicine; Health Care and Treatment; Genetics; Innovation Strategy; Business and Stakeholder Relations; Medical Specialties; Innovation and Invention; Entrepreneurship; Biotechnology Industry
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      • 12 Apr 2021
      • News

      BMW’s Virtual Factory Uses AI to Hone the Assembly Line