blindness - Publications - Faculty & Research

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

always seemed too quick to drill. “He was overtreating my mouth, and it didn’t make sense,” he says. "It’s only in the midst of the negotiation itself that ethical blind spots appear" In service professions, he explains, people... View Details

Keywords: by Dina Gerdeman

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

Chesky responded to the findings and publicly acknowledged that the potential for discrimination on the platform hadn't occurred to him or his two cofounders prior to the site's launch, a blind spot he attributed in part to the fact that... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

But it wasn't always so. Vexing problems we experience in business and society may be due in part to the neglect of leadership studies in the academy for many years. "If we had to characterize the path of work on leadership, it has been a lot like the metaphor of... View Details

Keywords: by Martha Lagace; Education

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

proposition of the Society much higher than what competitors can offer. Another issue he wants students to explore is decision-making in an era of blinding technological speed, something Fahey didn't have to think as much about at Time... View Details

Keywords: by Sean Silverthorne; Publishing

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

demographic groups—to pick up concerns as well as hopes. Polling and people are your eyes and ears; without them, you risk flying blind into a killer storm. Identify and nurture potential allies before you need them. To Amazon, the... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

problem had to do with internal silos. Most organizations today are still typically built around product and geography, and do not have a clear line of sight to the customer. These silos not only create proverbial blind spots for firms... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

experience with humility. If you have both, then your instincts can be helpful. But if you have experience without humility, then your instincts emerge as arrogance. That can blind you from seeing a problem from many perspectives.... View Details

Keywords: by Jen McFarland Flint

30 Aug 2018
Blog Post

My Difficult Decision to Leave Google for HBS

opportunity to solve the real issues faced by case protagonists through hundreds of repetitions. Debating these issues as a section—and noting that my “great” analysis often fell short—helped me recognize personal blind spots. It also... View Details

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

biases and blind spots—leaders must acknowledge that and companies must be vigilant about understanding shifts in thinking. Research by Harvard psychology professor Mahzarin Banaji and post-doctoral fellow Tessa Charlesworth found that... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

decisions are often blind to their impact on long-term value. "Resource allocation should be about putting funds behind the right high-value opportunities," Baxter continues. He recommends creating an all-in-one process in which... View Details

Keywords: by Loren Gary

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

without empathy, cumbersome administrative processes, and an inability to change. Reflect on the blind spots. When leaders realize where their organizations are falling short, they can reflect on their shortcomings and make a concrete... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

different: Her research suggests that a more powerful lever to increase a nonprofit's social impact might be to focus on building network relationships like-minded groups—even competitors. Organizations as unique as Guide Dogs for the View Details

Keywords: by Martha Lagace

06 Feb 2019
Blog Post

7 Tips for a Successful Technology Venture Immersion

life. Projects included a suitcase that can follow its owner through an airport, window blinds that know when to rise and lower, and an alarm clock that waits to go off until your roommate is out of the shower (my team tackled that last... View Details

Profile

Brandon Tieu

hold opposing views prompts us to reassess our own biases and uncover our blind spots. Moreover, hearing a range of stories and arguments expands our awareness of a much wider range of leadership styles. By mapping our strengths to these... View Details

18 May 2016
Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

would benefit from a field experiment on this topic, please write to Francesca Gino directly at fgino@hbs.edu. Related Reading: How Hormones Foretell Whether People Will Cheat How to Spot a Liar Blind Spots: We’re Not as Ethical as We... View Details

Keywords: by Carmen Nobel

08 Oct 2008
Research & Ideas

Book Excerpt: A Sense of Urgency

Management control systems and damage control experts serve a critical purpose. But don't let that blind you to an increasingly important reality. Controls can support complacency in an era when complacency can be deadly. Handled... View Details

Keywords: by John P. Kotter

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

bias toward short-term results, as well as any hubris on their part, and to discover blind spots, top management should cultivate and rely on its strategy team, including employees, board members and consultants, to reduce the chance of... View Details

Keywords: by James Heskett; Auto; Fashion

03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

"goals and objectives, pressures, strengths, weaknesses, blind spots, and preferred work styles"; (2) understanding yourself and your needs, including "strengths and weaknesses, personal style, and predisposition toward... View Details

Keywords: by Jim Heskett

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

inevitable complications Though founders typically allow more time—and often buffer generous time-to-market estimates—they seem blind to the myriad interconnections and changes that subsequent products will require, the study found. That... View Details

Keywords: by Rachel Layne

04 Mar 2020
Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

conversations, or in getting feedback, according to the authors of the book Work with Me: The 8 Blind Spots Between Men and Women at Work. Yet, some 92 percent of men don’t believe they’re excluding women, the survey found. [div... View Details