Publications

Educators

12 Aug 2021
News

Delta Variant Hasn’t Yet Changed Many Return-to-Office Plans

July–August 2020
Article

Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work

By: Brad Bitterly and Alison Wood Brooks

Humor is widely considered essential in personal relationships, but in leaders, it’s seen as an ancillary behavior. Though some leaders use humor instinctively, many more could wield it purposefully. Humor helps build interpersonal trust and high-quality work... View Details

Keywords: Managing People; Humor; Leadership; Relationships

Read Now

spring 1991
Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett

Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details

Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry

Forthcoming
Article

Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice

By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell

Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually... View Details

Keywords: Consumer Behavior; Corporate Disclosure; Diversity; Employees; Perception

Read Now

25 May 2022
News

How Economic Interdependence Fosters Alliances and Democracy

04 Jun 2012
News

Customers Don't Want More Features

23 Oct 2018
First Look

New Research and Ideas, October 23, 2018

attitudes about the CEO’s company. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50763 Can Staggered Boards Improve Value? Evidence from the Massachusetts Natural Experiment By: Daines, Robert, Shelley Xin Li,... View Details

Keywords: Dina Gerdeman

Research Summary

Ethics & Politics of Emerging Technologies

In this stream of research, my collaborators and I investigate the ethical, political, and social implications of computational technologies.

In this work, I often collaborate with academic colleagues in computer science by helping to... View Details

Keywords: Artificial Intelligence; Algorithms; Computational Social Science

June 10, 2022
Article

What Top Executives Can Learn from Junior Employees

By: Rosabeth Moss Kanter

Having reached the pinnacle of their careers, many top executives think their learning days are over. Their role, as they see it, is to make pronouncements, define strategy and impart to others the benefits of their vast experience—that is, to tell the employees below... View Details

Keywords: Executives; Mentoring; Innovation; Leadership; Employees; Learning; Change

Article

Assessing the Impact of CEO Activism

By: Aaron K Chatterji and Michael W. Toffel

CEO activism refers to corporate leaders speaking out on social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional corporate social responsibility, the recent wave of CEO activism... View Details

Keywords: Business And Society; Leadership; Policy; Ethics; Values and Beliefs; Governance; Social Issues; Corporate Social Responsibility and Impact; Public Opinion

Research Summary

Business Leaders and the Social Sector

By: James E. Austin

This research involed a multifaceted, multi-year study of corporate and business leader involvement in the social sector. This examined: the extent and nature of, and motivation for, Harvard Business School graduates' involvement with nonprofit and social-sector ... View Details

2008
Other Unpublished Work

Punctuated Identities and the Careers of Professional Women

This paper proposes a punctuated equilibrium model of identity change to explain how professional women's career goals and attitudes can change rapidly and dramatically during mid-career years. Data collected from interviews of 43 women alumni of an elite business... View Details

Keywords: Work-Life Balance; Decision Choices and Conditions; Identity; Personal Development and Career; Gender

June 2015
Case

Fei Ni Mo Shu (You are the One) and the Chinese Employment Market

By: Christopher Marquis, Qi Li and Ying Zhang

This case study shows the evolution of the Chinese television program Fei Ni Mo Shu (You are the One), from an unrecognized show in 2010 to becoming a television phenomenon in 2015. The success of Fei Ni Mo Shu (You are the One) has resulted from it reflecting the... View Details

Keywords: China; Media; Employment; Education; Media and Broadcasting Industry; Beijing

Educators

12 Dec 2022
HBS Seminar

Jenny Chatman, UC Berkeley Haas

2014
Article

Thought Calibration: How Thinking Just the Right Amount Increases One’s Influence and Appeal

By: Daniella Kupor, Zakary L. Tormala, Michael I. Norton and Derek D. Rucker

Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less thoughtfully can shape perceptions of those... View Details

Keywords: Thoughtfulness; Liking; Social Influence; Decisions; Attitudes; Cognition and Thinking; Power and Influence

Read Now

15 Nov 2007
Working Paper Summaries

The Dynamic Interplay of Inequality and Trust: An Experimental Study

Keywords: by Ben Greiner, Axel Ockenfels & Peter Werner

01 Nov 2017
HBS Seminar

Emir Kamenica, Chicago Booth School of Business

2024
Article

Thy Neighbor's Gendarme? How Citizens of Buffer States in North Africa View EU Border Security Externalization

By: Matt Buehler, Kristin Fabbe and Eleni Kyrkopoulou

To stop refugees and migrants, states have enlisted neighboring third countries to act as buffers, thereby outsourcing border security. With many sub-Saharan migrants transiting North Africa, these regimes there have increasingly served as the EU’s gendarme. Existing... View Details

Keywords: Border Externalization; Border Security; Migration; Sub-Saharan African Migrants; Immigration; National Security; North Africa; Morocco

2005
Working Paper

Money Illusion in the Stock Market: The Modigliani-Cohn Hypothesis

By: Randolph B. Cohen, Christopher Polk and Tuomo Vuolteenaho

Modigliani and Cohn [1979] hypothesize that the stock market suffers from money illusion, discounting real cash flows at nominal discount rates. While previous research has focused on the pricing of the aggregate stock market relative to Treasury bills, the... View Details

Keywords: Stocks; Price; Cash Flow