Visualization - Publications - Faculty & Research

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

those who are less familiar with them. For some companies, visualization tools have been key to getting everyone (even those who fear numbers and math) to use data to inform their decisions and actions. Unfortunately, the consensus among... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

July–August 2021
Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton

Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details

Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust

November 2022
Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan

Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details

Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry

Citation

Purchase

06 Oct 2008
Research & Ideas

Updating a Classic: Writing a Great Business Plan

headquarters in Europe. Skype had raised seed capital in Europe and in the United States. That's the new model. Q: On the technology front, software applications such as Microsoft Word, Excel, and PowerPoint have added many charting, graphing, and View Details

Keywords: by Sean Silverthorne

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

In a visual world, most online retailers still rely on consumers to define and enter their own search keywords. But using images to help shoppers sharpen their queries could push them to buy more, spend more, and feel happier about their... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

“People are resilient in their desire to eat out, and perhaps a bit bored with what’s in their refrigerators, so eager to enjoy some of their dining occasions prepared by someone outside their own homes.” Paul Brown noted restaurants must consider all View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

end. (Adding insult to injury, switchers also spent twice as long in last place.) Buell caveats that in real waiting environments, there are visual cues that can help customers make strategic choices about when to switch, but that the... View Details

Keywords: by Michael Blanding; Retail; Service

16 Jul 2012
Research & Ideas

Are You a Strategist?

reinforcing parts. Rich in organizational detail, and anchored on purpose, such systems of value creation "make strategy the animating force in a company," says Montgomery. "They're the crucial link between lofty ideas and action." To View Details

Keywords: by Carmen Nobel

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

which surgeons receive information from direct sensation, MICS calls for team members to supply the surgeon with vital information displayed on digital and visual monitors in the OR," write Edmondson, Bohmer and Pisano. "The... View Details

Keywords: by Hilah Geer

22 Feb 2018
Book

The New History of American Capitalism

articulated by feminist scholars who early recognized that household labor had been read out of the record, that determinations about what is identified, measured, and counted create the “real economy.” As Susan Buck-Morss observed about the View Details

Keywords: Manufacturing

07 Jan 2019
Research & Ideas

The Better Way to Forecast the Future

Grushka-Cockayne says. “It’s still a numbers game. It’s a challenging thing to convey, so practicing with good visualizations and conveying the visualizations is something we think is key.” In practice at... View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

daily visual reminders of belonging, a common purpose, and shared values and ways of working together seem to create? Is it glue that simply cannot be replicated in hybrid work strategies? If so, does this have long-term significance for... View Details

Keywords: by James Heskett

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

Blind Association, based in the U.K., is the world's largest breeder and trainer of guide dogs. The CEO, Geraldine Peacock, realized that the sector that was supposed to deliver services to the visually impaired was not working well. She... View Details

Keywords: by Martha Lagace

17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

Creative thinking skills. Some people are naturally able to think outside the box. But we can all learn and improve our creative thinking skills. For example, there are techniques that involve using different kinds of visual stimulation.... View Details

Keywords: by Danielle Kost

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

it, we can all learn about the potential merits and difficulties of reparations.” In addition to writing the case with independent researcher Suzanne Antoniou and HBS research associate Leanne Fan, Desai also partnered with HBS multimedia producer Ruth Page to create a... View Details

Keywords: by Michael Blanding

24 Jul 2017
Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

all participants won the first three gambles, such that they’d all be facing the final risk having accrued 20 of the possible 25 cents. Everyone saw their successive winnings displayed both numerically and graphically on screen. However: Half of the participants saw a... View Details

Keywords: by Carmen Nobel

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

A good way to visualize what incumbents can do when faced with a disruptive attack is to consider how humans respond to a perceived threat. Our body immediately reacts. We produce adrenaline. Our heart rate goes up. Our respiration rate... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

Operations Management Unit. “We are now able to work on all these rich new sources of visual data.” In a forthcoming paper in the Strategic Management Journal, Machine Learning Approaches to Facial and Text Analysis: Discovering CEO Oral... View Details