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  • June 2024 (Revised August 2024)
  • Case

Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard

By: Tatiana Sandino and Samuel Grad
Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international color cosmetics to India. After growing rapidly and pioneering the Beauty Advisor (BA) model in India, the... View Details
Keywords: Balanced Scorecard; Restructuring; Training; Supply Chain Management; Distribution; E-commerce; Business Model; Business Plan; Decision Choices and Conditions; Marketing Strategy; Alignment; Brands and Branding; Negotiation; Joint Ventures; Strategic Planning; Salesforce Management; Competition; Retail Industry; Consumer Products Industry; Beauty and Cosmetics Industry; India
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  • February 2007
  • Case

IBM Culture in Its Architecture

By: A. Eugene Kohn and Kerry Herman
In 1992, Lou Gerstner was the CEO of IBM during a period where the firm was losing money and a turnaround was desperately needed. In a bold decision, Gerstner chose to build a new headquarters in Armonk, NY that had strict limits on expandability. His idea was to use... View Details
Keywords: Design; Leadership; Job Design and Levels; Organizational Structure; Buildings and Facilities; Business Headquarters; Decisions; Organizational Culture; Corporate Strategy; Expansion; Information Technology Industry; New York (state, US)
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  • August 1999 (Revised October 1999)
  • Case

RCA Records: The Digital Revolution

By: Jeffrey F. Rayport, Carin-Isabel Knoop and Cate Reavis
In 1995, Bertelsmann-owned RCA Records was considered a "tired and old" record label. By 1999, the company represented a number of the "hottest" acts in the music industry. Nevertheless, the company's position (as well as that of the entire music industry) was under... View Details
Keywords: Brands and Branding; Business Model; Competition; Corporate Strategy; Internet and the Web; Change Management; Marketing Strategy; Music Industry; Entertainment and Recreation Industry; United States
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  • September 2019 (Revised July 2021)
  • Case

Gap, Inc., 2019

By: John R. Wells and Benjamin Weinstock
In 2000, The Gap, Inc. (Gap) was the world’s largest player in specialty fashion retailing, and companies such as Inditex of Spain, H&M of Sweden, and Fast Retailing of Japan were less than a quarter of Gap’s size. But after two decades of growth, Gap’s progress... View Details
Keywords: Strategic Change; Fashion; Multinational; Brands; Fast Fashion; Competition; Multinational Firms and Management; Performance Improvement; Management Teams; Brands and Branding; Change Management; Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Sweden; Spain; United States
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  • November 2005 (Revised December 2006)
  • Case

Jeanette Clough at Mount Auburn Hospital

Jeanette Clough, the CEO of Mt. Auburn Hospital, successfully leads a turnaround for the struggling local hospital. When she assumed leadership of Mt. Auburn in 1998, the hospital had recently suffered a $10 million loss. During her first six months, several members of... View Details
Keywords: Organizational Change and Adaptation; Change Management; Leading Change; Expansion; Health Care and Treatment; Business and Community Relations; Health Industry; Cambridge
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  • 05 Jul 2023
  • HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

several case studies to highlight the challenges leaders face when attempting to apply the right orientation. Consider the Boston Ballet under the tenure of Executive Director Max Hodges. HBS Senior Lecturer David Fubini and Raffaelli tracked how Hodges led a... View Details
Keywords: by Ben Rand
  • November 2011 (Revised June 2012)
  • Case

The Big 3 Roar Back

By: William W. George
The "Big 3"—Ford Motor Company, General Motors, and Chrysler—were all headquartered in Detroit, Michigan. Born between 1903 and 1928, they dominated the automobile industry in the U.S. for decades until they became complacent. In the 1970s they started losing share to... View Details
Keywords: Production; Labor Unions; Labor and Management Relations; Industry Clusters; Competitive Strategy; Auto Industry; Manufacturing Industry; Michigan
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  • Web

Lifelong Learning - Alumni

bolts of turn-around strategy, from the HBR on Strategy podcast Re: Hubert Joly (Senior Lecturer of Business Administration) 05 Feb 2024 HBS Deep Purpose What it Takes to Lead a Successful Turnaround in... View Details
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

Contractors often change their orders at the last minute, but CEMEX found that, on average, it took three hours between the time when a change order was received and when the order could be delivered. To decrease turnaround time in its... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 13 Jul 2010
  • First Look

First Look: July 13

firm boundary. Download the paper: http://www.hbs.edu/research/pdf/10-104.pdf   Cases & Course MaterialsThe HLB Turnaround Lynda M. Applegate, Bhaskar Chakravorti, and Laura WinigHarvard Business School Case 810-023 Ford Pearson has... View Details
Keywords: Martha Lagace
  • Web

Courses - Entrepreneurship

2024 Q3Q4 3.0 Scaling Technology Ventures Jeffrey Rayport Spring 2024 Q3Q4 3.0 Startup Operations Studio (SOS) Julia Austin Spring 2024 Q3Q4 1.5 Strategy for Entrepreneurs (also listed under Strategy) Rembrand Koning Fall 2023 Q1Q2 3.0... View Details
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

turnaround of dysfunctional aspects of Microsoft’s culture. But at the same time, he was leading a major change in strategy away from the domination of Windows software, a change made more difficult by the... View Details
Keywords: by Avery Forman
  • May 2013 (Revised March 2014)
  • Case

Gap, Inc., 2012

By: John R. Wells and Galen Danskin
Between 2000 and 2012, Gap, Inc. (Gap) ceded its world leadership position in specialty fashion retailing to Inditex of Spain and H&M of Sweden. These two companies, each less than a quarter of Gap's size in 2000, were now setting the pace in the global mass fashion... View Details
Keywords: Strategic Change; Fashion; Multinational; Brands; Competition; Multinational Firms and Management; Performance Improvement; Strategy; Brands and Branding; Change Management; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Sweden; Spain; United States
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  • 20 Jan 2015
  • First Look

First Look: January 20

They recommend a more coherent strategy that divides CSR efforts into three categories including those related to philanthropy, operational effectiveness, and shaping the firm's business model to better create shared value. Consideration... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2010
  • Op-Ed

A Golden Opportunity for Ford and GM

and marketing. He also put himself on the firing line, publicly taking ownership for GM's turnaround and appearing in a series of advertisements challenging consumers to compare GM autos with its competitors. Glimmers of Ford's and GM's... View Details
Keywords: by Bill George; Auto
  • Web

Technology & Innovation - Faculty & Research

instrument that will both disrupt traditional business models and potentially preserve them. The early works of William Abernathy on roadblocks to innovation and Richard Rosenbloom on technology and information transfers in the 1960's and 1970's started the Technology... View Details
  • Web

Leadership - Faculty & Research

BlueBell Capital successfully removing Danone’s CEO in March 2021, Engine No. 1 winning three board seats at ExxonMobil in May 2021. Keywords: Corporate Finance ; Capital Budgeting ; Corporate Governance ; Competitive Advantage ; Competitive View Details
  • 05 Sep 2012
  • First Look

First Look: September 5

if they did not obtain the second reward. We discuss implications for research on motivation and incentives. Bringing Science to the Art of Strategy Authors:A.G. Lafley, Roger L. Martin, Jan W. Rivkin, and Nicolaj Siggelkow... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

and continued thought the successful turnaround under her successor, Mark Hurd. As such, special focus is given to the individual board personalities and their conflicts over this time in order to fully explore the environment in which... View Details
Keywords: Martha Lagace
  • Fast Answer

PE & VC investors by investment criteria (industry, stage and geography)

menu and select Fund Manager. Under Asset Class, select Private Equity. Under Strategy, select Venture Capital.  (Or click any other desired strategy within Private Equity). Select any geographies under Location. Click More... View Details