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- All HBS Web (410)
- Faculty Publications (109)
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- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
effective solution. In the past, business model innovation was common in health care. When the technological enablers for the diagnosis and treatment of infectious diseases emerged, most patient care was View Details
- 09 Dec 2002
- Research & Ideas
Unilever—A Case Study
like knowledge and information can often be transferred more efficiently and effectively within a firm than between independent firms. There are several reasons for this, including the fact that much knowledge is tacit. Indeed, it is well... View Details
- Forthcoming
- Article
Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
- January 2025
- Supplement
Negotiating with Data: Analytics FC (B)
By: Jillian Jordan and Livia Alfonsi
Analytics FC was a UK-based sports consultancy that focused on international football (soccer), leveraging cutting-edge data-analytic techniques to support clubs, federations, and players. In 2022, Alex Greenwood, an elite female defender, approached the company for... View Details
Keywords: Negotiation Preparation; Gender; Analytics and Data Science; Reputation; Value Creation; Consulting Industry; Sports Industry; Europe; United Kingdom
Jordan, Jillian, and Livia Alfonsi. "Negotiating with Data: Analytics FC (B)." Harvard Business School Supplement 925-015, January 2025.
- January 2025
- Case
Negotiating with Data: Analytics FC (A)
By: Jillian Jordan and Livia Alfonsi
Analytics FC was a UK-based sports consultancy that focused on international football (soccer), leveraging cutting-edge data-analytic techniques to support clubs, federations, and players. In 2022, Alex Greenwood, an elite female defender, approached the company for... View Details
Keywords: Negotiation Preparation; Gender; Analytics and Data Science; Reputation; Value Creation; Consulting Industry; Sports Industry; Europe; United Kingdom
Jordan, Jillian, and Livia Alfonsi. "Negotiating with Data: Analytics FC (A)." Harvard Business School Case 925-014, January 2025.
- Article
Health App Policy: International Comparison of Nine Countries' Approaches
By: Anna Essén, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens and David W. Bates
An abundant and growing supply of digital health applications (apps) exists in the commercial tech-sector, which can be bewildering for clinicians, patients, and payers. A growing challenge for the health care system is therefore to facilitate the identification of... View Details
Keywords: Digital Health; Apps; Health Care and Treatment; Internet and the Web; Policy; Global Range; Applications and Software
Essén, Anna, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens, and David W. Bates. "Health App Policy: International Comparison of Nine Countries' Approaches." npj Digital Medicine 5, no. 31 (2022).
- 16 Mar 2009
- Research & Ideas
When the Internet Runs Out of IP Addresses
transfer them to new owners. "It's unlikely that other networks would return their space for free—why would they?" says Edelman. "But if the price is right, they may be willing to transfer the... View Details
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
alluring qualities of a brand without committing to it. We propose that brand flirting is exciting and that when consumers flirt with a brand other than their typically preferred brand in the same product category, they can transfer this... View Details
Keywords: Sean Silverthorne
- 18 Jan 2022
- Research & Ideas
How Eliminating Non-Competes Could Reshape Tech
curtailing the use of such agreements. Andy Wu, an assistant professor in the Strategy Unit at Harvard Business School, is an entrepreneur and startup advisor who now researches how technology firms organize and mobilize resources to grow... View Details
- 07 Jul 2019
- HBS Case
Walmart's Workforce of the Future
explores how technology and demographics are changing the way companies like Walmart, and their workers, operate. “The pace of change in the retail sector is truly extraordinary,” says Kerr, the D’Arbeloff Professor of Business... View Details
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
electronics company Philips; the Danish pharmaceutical company Novo Nordisk; the Brazilian cosmetics company Natura; and the U.S.-based technology and aerospace company United Technologies all come to mind.... View Details
Keywords: by Martha Lagace
- January 2009 (Revised April 2009)
- Case
The Carlyle Group
By: Robert G. Eccles and Carin-Isabel Knoop
This case describes the investment philosophy, organizational structure, management processes and culture of the largest private equity firm in the world measured in terms of assets under management ($89 billion). The Carlyle Group is distinctive in several ways,... View Details
Keywords: Financial Crisis; Assets; Private Equity; Investment; Global Strategy; Innovation and Invention; Knowledge Use and Leverage; Management Practices and Processes; Organizational Structure; Information Technology; Asia; Washington (state, US)
Eccles, Robert G., and Carin-Isabel Knoop. "The Carlyle Group." Harvard Business School Case 409-050, January 2009. (Revised April 2009.)
- 15 Jan 2008
- First Look
First Look: January 15, 2008
Diffusion Curves Authors:Diego Comin, Bart Hobijn, and Emilie Rovito Periodical:Journal of Technology Transfer (forthcoming) Abstract This paper documents the sources and measures of the cross-country... View Details
Keywords: Martha Lagace
- 22 Aug 2005
- Research & Ideas
Restoring a Global Economy, 1950–1980
industries. Europe and Japan had to spend the immediate postwar decade undergoing extensive reconstruction, heavily dependent on official aid from the United States, yet over time Europe and Japan closed the technological and productivity... View Details
Keywords: by Geoffrey Jones
- 30 Jan 2007
- First Look
First Look: January 30, 2007
Geographic Region Author:Mukti Khaire Abstract Most of what organizational scholars know about new industry emergence and entrepreneurship in new industries comes from studies of completely new industries that were born out of View Details
Keywords: Martha Lagace
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing places of business, such that... View Details
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
earned (vs.) that which is inherited Each member of society must contribute to society's wealth by building their own and sharing Once you die, the wealth gets transferred to society." Carlos Avendano made the point that wealth... View Details
Keywords: by James Heskett
- 17 Apr 2019
- Research & Ideas
How Managers Stifle Creativity
to transfer to a team that works under a different manager or has a different set of colleagues. You could look for assignments that you find more intrinsically interesting. You might ultimately think about changing organizations, if you... View Details
Keywords: by Danielle Kost
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
often very transferable for the next gig. What are you more aware of about yourself that you may not have known at the start of this journey? For example, you may have thought you were not technical, but after having to build your... View Details
Keywords: by Julia Austin
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
Space Administration not only tolerated but applauded the phenomenon in the Canal Zone. The result was that American aid transfers to Panama soon began to overshadow the revenues from the canal. In short, the United States no longer had... View Details