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- All HBS Web (316)
- Faculty Publications (104)
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- 20 Mar 2012
- First Look
First Look: March 20
in the world, wondered how to work more closely with its key suppliers-Swatch Group, Richemont Group, LVMH Group, and Rolex Group-to maintain strong growth in the Greater China region. Specifically, how could Hengdeli manage the View Details
Keywords: Sean Silverthorne
- 17 Jul 2018
- First Look
New Research and Ideas, July 17, 2018
economy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54694 in press Journal of Social and Personal Relationships Valuing Time Over Money Is Associated with Greater Social Connection By: Whillans, A.V., and Elizabeth... View Details
Keywords: Dina Gerdeman
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
decorum, are the norm at Yum! Brands, something Shelman experienced when she accompanied then-COO Mark Chu to one of KFC's Shanghai locations. "You walk into a restaurant and not only do [the employees] recognize him, but they love him as well." And so the... View Details
- 10 Mar 2009
- First Look
First Look: March 10, 2009
particular activity from it and is not able to switch quickly to alternative sources of supply, then the counterpart company gets powerful levers of influence. By threatening to exit the relationship, the supplier may then renegotiate the... View Details
Keywords: Martha Lagace
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
shore up each part of the system. “Inventory is going to be a big issue for us,” said Keller. “How do we help shore up our suppliers, many of whom are also independent business people, who have been impacted by our closure? Can we use PPP money to pay our View Details
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
pretty long list for the world’s two largest economies, which are connected by some of the busiest trade routes. If the situation were a business analogy, it would be as if a company not only competed intensely with both its important View Details
Keywords: Re: James L. Heskett
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
For its representative in these critical talks, the board should have hired an outside specialist, with properly aligned interests and incentives. More generally, you should look hard at a potential agent's other interests and View Details
Keywords: by Martha Lagace
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
Use this period as an opportunity to take stock of your own life. Does your work reflect your values? Have you let some important relationships languish? Did you give up on a dream too soon? You're not going to be a good business leader... View Details
Keywords: by Sean Silverthorne
- 29 Jan 2013
- First Look
First Look: Jan. 29
on the relationship between foreign direct investment (FDI) and growth in host countries, particularly developing countries. It provides a broad overview, with a focus on two elements that have recently become particularly important, (1)... View Details
Keywords: Sean Silverthorne
- 27 Sep 2016
- First Look
September 27, 2016
Abstract—We survey 885 institutional venture capitalists (VCs) at 681 firms to learn how they make decisions across eight areas: deal sourcing, investment selection, valuation, deal structure, post-investment value-added, exits, internal firm organization, and View Details
Keywords: Sean Silverthorne
- 11 Mar 2001
- Research & Ideas
Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries
telegraph in particular provided new opportunities for direct communication between suppliers and customers, without the need for middlemen. 2 However some markets were opened more quickly, or were of more interest to, say, European... View Details
Keywords: by Geoffrey Jones
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
procurement side, research I’ve conducted with Kylie Hwang shows that returning citizens are more likely to become entrepreneurs. As part of a business’ diversity initiatives, hiring a vendor or supplier owned by a returning citizen can... View Details
Keywords: by Danielle Kost
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
management." The principal tool for managing this relationship is the contract, which can be written to include "transaction compliance measurement, milestone and obligation monitoring, rebate and charge-back management, and... View Details
Keywords: by David Stauffer
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
recovery. He explained that during the recession suppliers would also be laying off workers, which limited their capacity to respond once the recession ended. Honeywell made arrangements—during the Great Recession—to be “first in line”... View Details
- 28 Apr 2008
- HBS Case
Negotiating with Wal-Mart
perspective. There are numerous media accounts of the corporate monolith riding its suppliers into the ground. But what about those who manage to survive, and thrive, while dealing with the classic hardball negotiator? In "Sarah... View Details
- 20 Jul 2009
- Research & Ideas
Markets or Communities? The Best Ways to Manage Outside Innovation
the key tenets and advantages of external innovation is that you have access to multiple parallel approaches to solve the same problem. For example, during the development of the Apollo program, NASA would often create twin projects with different View Details
- 27 Aug 2007
- Op-Ed
Mattel: Getting a Toy Recall Right
immediate steps to tighten quality assurance requirements on Mattel's suppliers. There has been no effort to duck behind blaming suppliers and distributors or, even worse, consumers—as Audi attempted to do in the famous unintended... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
to transform relationships in the value net in advantageous ways. Ford carefully fosters competition among its suppliers and manufacturers critical components in-house to ensure that the company does not... View Details