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- All HBS Web (313)
- Faculty Publications (103)
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- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
decorum, are the norm at Yum! Brands, something Shelman experienced when she accompanied then-COO Mark Chu to one of KFC's Shanghai locations. "You walk into a restaurant and not only do [the employees] recognize him, but they love him as well." And so the... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
pretty long list for the world’s two largest economies, which are connected by some of the busiest trade routes. If the situation were a business analogy, it would be as if a company not only competed intensely with both its important View Details
Keywords: Re: James L. Heskett
- 27 Sep 2016
- First Look
September 27, 2016
Abstract—We survey 885 institutional venture capitalists (VCs) at 681 firms to learn how they make decisions across eight areas: deal sourcing, investment selection, valuation, deal structure, post-investment value-added, exits, internal firm organization, and View Details
Keywords: Sean Silverthorne
- 29 Jan 2013
- First Look
First Look: Jan. 29
on the relationship between foreign direct investment (FDI) and growth in host countries, particularly developing countries. It provides a broad overview, with a focus on two elements that have recently become particularly important, (1)... View Details
Keywords: Sean Silverthorne
- 11 Mar 2001
- Research & Ideas
Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries
telegraph in particular provided new opportunities for direct communication between suppliers and customers, without the need for middlemen. 2 However some markets were opened more quickly, or were of more interest to, say, European... View Details
Keywords: by Geoffrey Jones
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
procurement side, research I’ve conducted with Kylie Hwang shows that returning citizens are more likely to become entrepreneurs. As part of a business’ diversity initiatives, hiring a vendor or supplier owned by a returning citizen can... View Details
Keywords: by Danielle Kost
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
that pays little attention to the well-being of society overall. The vitamin cartel provides another. Compare this type of thinking to initiatives that are designed to create value. You might remember when Nike built a training center in Sri Lanka to get its View Details
Keywords: by Danielle Kost
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
organizations. The keystone's importance to ecosystem health is such that, in many cases, its removal will lead to the catastrophic collapse of the entire system. For example, WorldCom's failure had negative repercussions for the entire ecosystem of View Details
Keywords: by Marco Iansiti & Roy Levien
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
management." The principal tool for managing this relationship is the contract, which can be written to include "transaction compliance measurement, milestone and obligation monitoring, rebate and charge-back management, and... View Details
Keywords: by David Stauffer
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
recovery. He explained that during the recession suppliers would also be laying off workers, which limited their capacity to respond once the recession ended. Honeywell made arrangements—during the Great Recession—to be “first in line”... View Details
- 01 Nov 2011
- First Look
First Look: Nov. 1
and output markets are strongly linked to higher establishment entry rates. We also find substantial evidence for the Chinitz effect where small local incumbent suppliers encourage entry. The importance of agglomeration economies for... View Details
Keywords: Sean Silverthorne
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
found valuable information from other sources. Firms with business partners or suppliers in China, for example, tried to distill the noisy signals emerging from these areas as quickly as possible to plan for safety in their plants. This... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for communicating information and the... View Details
Keywords: by Jill Avery and Richard Edelman
- 04 Jul 2005
- Research & Ideas
Should You Outsource Your Marketing?
access the skills they need, since in practice they are relying on a variety of in-house and outside suppliers to get the job done. Q: What are the keys to consider in successfully managing outsourcing relationships? A: Marketing managers... View Details
Keywords: by Poping Lin
- 13 May 2019
- Research & Ideas
The Unexpected Way Whistleblowers Reduce Government Fraud
contract relationship reverted to its previous state within about two years. “At the most global level, we’re trying to understand the contracting relationship between two companies,” explains Perez Cavazos.... View Details
- 24 Jul 2012
- First Look
First Look: July 24
Flynn, and Daniella Kupor Publication:Social Psychological & Personality Science (forthcoming) Abstract We investigated the link between tipping, an altruistic act, and bribery, an immoral act. We found a positive relationship between... View Details
Keywords: Sean Silverthorne
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
- 23 Jul 2013
- First Look
First Look: July 23
exporting, learning from competitors, users, and alliance partners. In this paper we focus attention on another locus of learning that has received less attention from academics despite popular interest: learning by supplying. Using a detailed panel dataset on supply... View Details
Keywords: Anna Secino