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- All HBS Web (310)
- Faculty Publications (103)
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win... View Details
- Article
Unconventional Insights for Managing Stakeholder Trust
By: Michael Pirson and Deepak Malhotra
Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details
Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation
Pirson, Michael, and Deepak Malhotra. "Unconventional Insights for Managing Stakeholder Trust." MIT Sloan Management Review 49, no. 4 (Summer 2008): 43–50.
- Web
Online Business Strategy Course | HBS Online
value with your suppliers. Highlights Fixed and Variable Costs How Big Banks Get Bigger Teaching Your Suppliers Good Management Show Hide Details Concepts Measuring Productivity Economies of Scale Teaching and Learning Good Management... View Details
- 01 May 2013
- News
Raphael Geismar, MBA 2006
For Raphael Geismar, chairman and CEO of Stumec, a French supplier of tools and equipment to the railway industry, the attraction to HBS was part aspiration, part continuity. “In France and everywhere,” Geismar says, “HBS is recognized as... View Details
- 19 Jul 2011
- First Look
First Look: July 19
related activities). We consider whether there are similar benefits to related diversification within an operating unit and examine the mechanism that generates these benefits. Using the empirical context of cardiovascular care within hospitals, we first examine the... View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
in the world, wondered how to work more closely with its key suppliers-Swatch Group, Richemont Group, LVMH Group, and Rolex Group-to maintain strong growth in the Greater China region. Specifically, how could Hengdeli manage the View Details
Keywords: Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
shore up each part of the system. “Inventory is going to be a big issue for us,” said Keller. “How do we help shore up our suppliers, many of whom are also independent business people, who have been impacted by our closure? Can we use PPP money to pay our View Details
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
that pays little attention to the well-being of society overall. The vitamin cartel provides another. Compare this type of thinking to initiatives that are designed to create value. You might remember when Nike built a training center in Sri Lanka to get its View Details
Keywords: by Danielle Kost
- 17 Jul 2018
- First Look
New Research and Ideas, July 17, 2018
economy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54694 in press Journal of Social and Personal Relationships Valuing Time Over Money Is Associated with Greater Social Connection By: Whillans, A.V., and Elizabeth... View Details
Keywords: Dina Gerdeman
- 10 Mar 2009
- First Look
First Look: March 10, 2009
particular activity from it and is not able to switch quickly to alternative sources of supply, then the counterpart company gets powerful levers of influence. By threatening to exit the relationship, the supplier may then renegotiate the... View Details
Keywords: Martha Lagace
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
organizations. The keystone's importance to ecosystem health is such that, in many cases, its removal will lead to the catastrophic collapse of the entire system. For example, WorldCom's failure had negative repercussions for the entire ecosystem of View Details
Keywords: by Marco Iansiti & Roy Levien
- Web
Winners & Runners-Up | New Venture Competition
market, offering the only economically competitive, domestically produced, renewable source of this clean burning fuel. Clear Suppliers Paul Morgenthaler Alex Zhang Business Track Runner-Up Clear Suppliers... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
own capabilities with those of its suppliers and partners to address some of those problems. The goal is to bring value to customers in ways that are beneficial for them while also creating additional value for the company itself. Q:... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
Use this period as an opportunity to take stock of your own life. Does your work reflect your values? Have you let some important relationships languish? Did you give up on a dream too soon? You're not going to be a good business leader... View Details
Keywords: by Sean Silverthorne
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
decorum, are the norm at Yum! Brands, something Shelman experienced when she accompanied then-COO Mark Chu to one of KFC's Shanghai locations. "You walk into a restaurant and not only do [the employees] recognize him, but they love him as well." And so the... View Details
- Web
Faculty & Researchers - Managing the Future of Work
of the Harvard Project on the Workforce and a non-resident Senior Fellow at the American Enterprise Institute. He studies issues related to employment and income polarization and the relationship between talent and economic... View Details
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
pretty long list for the world’s two largest economies, which are connected by some of the busiest trade routes. If the situation were a business analogy, it would be as if a company not only competed intensely with both its important View Details
Keywords: Re: James L. Heskett
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
For its representative in these critical talks, the board should have hired an outside specialist, with properly aligned interests and incentives. More generally, you should look hard at a potential agent's other interests and View Details
Keywords: by Martha Lagace
- 29 Jan 2013
- First Look
First Look: Jan. 29
on the relationship between foreign direct investment (FDI) and growth in host countries, particularly developing countries. It provides a broad overview, with a focus on two elements that have recently become particularly important, (1)... View Details
Keywords: Sean Silverthorne
- 11 Apr 2024
- Blog Post
Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste
and data transparency, companies can collaborate with their suppliers to come up with a collective strategy to mitigate the various facets of water risk. Water issues are felt at the watershed level. It is a collective action problem.... View Details