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  • All HBS Web  (554)
    • News  (72)
    • Research  (409)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (74)

Show Results For

  • All HBS Web  (554)
    • News  (72)
    • Research  (409)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (74)
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  • 25 Oct 2020
  • Research & Ideas

The Dark Side of Fintech Borrowing

fintech lenders harvest deeper insight into those borrowers that banks typically reject after running a standard credit check. Fintech lenders claim to consult additional metrics like utility bills or rent payments to identify... View Details
Keywords: by Rachel Layne; Financial Services; Banking
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

sales territories, and tested different methods of compensation. Also, like Taylor, he placed the pace of work under managerial control by demanding that salesmen meet monthly quotas. Patterson was not a likeable person. He believed in... View Details
Keywords: by Laura Linard
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

the new workplace. There's a lecture about the firm's history and another about standard operating procedures. There's a packet of information from human resources, emblazoned with the firm's logo, and maybe a coffee mug to match. The... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 31 Jan 2023
  • Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

minimum coverage are relegated to shopping in the higher-priced “nonstandard market,” which pools them with high-risk drivers who have been denied coverage by standard carriers, even if they have a clean driving record. [div... View Details
Keywords: by Ray Kluender; Insurance
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

Testing whether better marketing yields results John and her fellow researchers proposed that the problem may not be the incentives themselves, but how they are presented. In particular, failing to promote incentives effectively could... View Details
Keywords: by Scott Van Voorhis
  • 18 Jun 2013
  • First Look

First Look: June 18

mid-2012 Lit Motors had created both engineering and design prototypes and conducted initial customer tests on less than $750,000 of investment. Lit Motors' founder, Daniel Kim, had started the company to design and manufacture an... View Details
Keywords: Anna Secino
  • 11 Jul 2016
  • HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

Professor of Information Systems, Ivey Business School, delve into the growing neurodiversity initiative at software behemoth SAP in their case study SAP SE: Autism at Work. Software testing is exacting and requires precision, so can be a... View Details
Keywords: by Roberta Holland; Technology
  • 28 May 2019
  • Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

practice there was a sense that these rulings changed the landscape and were more to the advantage of the corporations and detrimental to investors. There was a sense that pleading standards have risen. The cases have made it harder for... View Details
Keywords: by Martha Lagace; Financial Services; Accounting
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details
Keywords: by Sean Silverthorne
  • 30 Oct 2017
  • Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

way to test in-person interaction. And there, perhaps, was revealed the ultimate proof that follow-up questions work. The top third of question askers got the most second dates. Researchers found that if a participant were to ask just one... View Details
Keywords: by Rachel Layne
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

Benchmarking certainly has its virtues. Comparing production time or the cost of a standard process to that of peer companies can yield important insights about your own efficiencies—and ultimately, competitiveness. But benchmarking also... View Details
Keywords: by Robert S. Kaplan; Service
  • 25 Jul 2013
  • Research & Ideas

Why Unqualified Candidates Get Hired Anyway

easier than others, the participants consistently betted on the players with the highest scores—and were consistently disappointed when their choices went on to lose the second game. Failing The Test The implications of this judgment (or... View Details
Keywords: by Anna Secino; Education; Employment
  • 16 Dec 2022
  • Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

fair-ranking algorithms can be helpful in increasing the number of underrepresented candidates selected. However, their effectiveness is dampened in those job contexts where employers have a persistent gender preference,” the researchers write. How employers view job... View Details
Keywords: by Michael Blanding; Technology
  • 17 Aug 2021
  • Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

figuring out what to do at an intersection if a traffic light fails. In testing new AVs, De Freitas and his colleagues propose that companies should adopt a standard they refer to as SPRUCE—teaching AVs to... View Details
Keywords: by Michael Blanding; Auto
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

a license to practice by passing a comprehensive exam designed to test mastery of the knowledge ostensibly acquired in professional school. Once the aspiring professional passes that exam, he or she must invest in a certain amount of... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 30 Jul 2012
  • Research & Ideas

How Technology Adoption Affects Global Economies

hegemony of Western Europe through the lens of technology and geography. “What we showed is that past technology determines current technology.” "It was a nice story, but the evidence was mostly anecdotal," Comin says. "I thought it would be very natural to View Details
Keywords: by Carmen Nobel
  • 13 May 2022
  • Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

Corporate scandals often follow a pattern: Whether it’s Theranos and its fraudulent blood testing technology, Wells Fargo and its fake financial accounts, or Volkswagen and its bogus emissions data, a whistleblower eventually comes... View Details
Keywords: by Michael Blanding; Technology
  • 18 Feb 2019
  • Book

What’s Really Disrupting Business? It’s Not Technology

If women wanted to shake up their makeup regimen 10 years ago, Sephora was the place to go. Beauty product junkies loved Sephora’s candy store-like display of sample-size face creams, glittery lip glosses, and eyeshadows in every shade imaginable, allowing them to... View Details
Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

other multinationals immediately detected new operational and commercial approaches across their international branches and standardized and distributed them to subsidiaries. This proactive behavior toward information was not limited to... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

They are critical but without an efficient transmission system of local industries, their value generation does not translate into a high standard of living for the broader population. While both parts of the economy are important, they... View Details
Keywords: by Christian Ketels
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