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- All HBS Web (350)
- Faculty Publications (18)
- 28 May 2019
- News
Cure All
Associate Professor Raffaella Sadun (left) and Professor Leemore Dafny (right); image by John Ritter Professors Raffaella Sadun and Leemore Dafny are both economists who have studied hospitals extensively—Sadun’s research has looked at... View Details
- Web
2024 Reunion Presentations - Alumni
Info As Netflix Film Chairman, Dan Lin (MBA 1999) oversees movie production at the world’s largest streaming service at 270 million subscribers and counting. With a solid grip on financials and a track record of hits like The LEGO Movie ,... View Details
- 01 Jun 2020
- News
Check In
option where we drop the delivery next to the door so they don’t have any interaction with people. The unfortunate thing is that hospitality is all about people. We’re now, as an industry, trying to figure View Details
- 01 Jun 2020
- News
Prognosis
deployed after the Boston Marathon bombing, as well as during world wars, previous pandemics, and other disasters. With that structure in place, the hospital was able to make the “crisp decisions that are required in warlike times,” says... View Details
- 12 May 2015
- News
A Flash of Insight
debris toward Brooklyn. The smell of smoke remained in the air for weeks as charred pieces of office documents and personal effects drifted down onto his rooftop garden. “I remember spending long moments staring out of our windows toward... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
doing those things and operating well, then you can start making the changes that are visible to consumers. You know, now you can start rolling out a new menu. Now you can start rolling out a new value menu.... View Details
- 27 Apr 2018
- News
Placing Nurses Where They Are Needed
Alejandro Moreno (MBA 1988) is CEO of Nightingale Nurses, a service that provides traveling nurses to hospitals and health care facilities across the United States. In this interview, he talks about the... View Details
- 01 Jun 2010
- News
Michael Depatie
General Services Administration. The ballroom was once the Postmaster General’s library, and a cupola lets in natural light. During the Civil War it was used as a hospital operating room where amputations... View Details
- 01 Jun 2010
- News
Get Well Soon
Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day.... View Details
- 01 Jun 2015
- News
Leadership on a Global Stage
When the inaugural West Point All-Academies Asia Summit opens in Singapore on June 25, Ray Jefferson (MBA 2000) will celebrate a personal moment of triumph. For the Summit’s point man, this first-ever gathering in Asia for graduates of all of the US View Details
Keywords: Robert S. Benchley
- 01 Mar 2009
- News
A New Approach to Health-Care Reform
CHRISTENSEN: “By some estimates, 50 percent of all health care is driven by physician and hospital supply, not by patients’ needs.” An acclaimed author and expert on the development and commercialization of technological and business... View Details
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
may be phased out completely, while others are significantly reorganized. In most businesses, it is common sense to concentrate on products and services that create unique value. For many View Details
- 01 Sep 2024
- News
The Exchange: Lessons from the Edge
Image by John Ritter Professors Geoff Jones and Tarun Khanna had been toiling away from their respective HBS offices for many years, each of them interested in emerging markets but expressed through different disciplines: Jones, a historian, was studying how the world... View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
operational excellence, when a student, Kara Medoff Barnett (MBA '07), threw him a curveball of a question: "What is the hospital doing to teach its doctors about empathy?" It turned out that Barnett's... View Details
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
encountering. Drawn from the health-care industry, the research is based on a sample of 69 randomly selected hospitals, 20 of which participated in a three-part cycle of process improvement activities. Focusing on one area of the hospital... View Details
- Fast Answer
Challenges and Opportunities in the Restaurant Industry
sectors including restaurants and food retail. Relevant topics covered include: -consumer trends in dining out -restaurant and food service segments including: full View Details
- 01 Mar 2004
- News
Zanzibar: Something for Everyone
unripe peach. Covered in a bright, red, stringy substance that turns out to be mace, the nutmeg seed is dried and ground to form the familiar spice. At the conclusion of the tour, we sat on benches and tasted a variety of just-picked... View Details
- 01 Mar 2025
- News
Venture: Time Heals All
Assembling a nursing schedule for a hospital ward can be surprisingly difficult—a little like playing three-dimensional Tetris, says Ilana Springer Borkenstein (MBA 2022). “It is a really challenging, tedious task.” Nurse managers must... View Details
- 01 Sep 2007
- News
To The Rescue
Herculean task of getting EMRI up and running in six months. When he accomplished the nearly impossible in seven months, launching the service on August 15, 2005, Indian Independence Day, Raju pointed out... View Details
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
for the number and cost of the services they provide rather than by the value of those services in helping patients. In short, medical professionals make money when their patients become sick. Here's one... View Details