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  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

And an audience of customers standing by with their smartphones to record any spectacle seems to have had, until now, unfortunately, no discernable impact on corporate policy guidelines for dealing with uncooperative customers. Companies... View Details
Keywords: Carmen Nobel
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Lemmens and Sunil Gupta provides a novel method for determining which customers to target in order to maximize the profit of a retention campaign. The Impact of Patent Wars on Firm Strategy: Evidence from the Global Smartphone Market... View Details
Keywords: by Staff
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

difference between a customer's decision to shop in a store rather than online. This is a key issue at a time when many potential customers will walk into a store, use their smartphone to snap a photo of a product they like, then return... View Details
Keywords: by Carmen Nobel; Health
  • 18 Jan 2021
  • Book

How Thinking Like a Startup Helps Governments Solve More Problems

fraught example, about TraceTogether—a smartphone app to support community-driven contact tracing to slow the spread of COVID-19—that public entrepreneurs leave their office to ask people for feedback. Lagace: How do you hire talent for... View Details
Keywords: by Martha Lagace
  • 21 Oct 2014
  • First Look

First Look: October 21

& Course Materials Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit card. Will consumers embrace the service? Will... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

since this process architecture is so widely used for the mass production of everything from smartphones to automobiles. Purchase this case: https://hbsp.harvard.edu/product/618023-PDF-ENG View Details
Keywords: by Sean Silverthorne
  • 13 May 2014
  • First Look

First Look: May 13

"freemium" business model, which is used by some Internet businesses and smartphone application developers to give users free basic features of a digital product and access to premium functionality for a subscription fee. The... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2017
  • First Look

First Look at New Research: February 7

platform, or should the RedBrick platform be launched directly to health insurers, ACOs, or directly to customers? Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/815035-PDF-ENG Harvard Business School Case 817-052 Supercell Supercell is a young Finnish... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2015
  • First Look

First Look: January 20

consumers using smartphones to discover online prices. Our findings provide insights for managers on how and when self-matching can be an effective pricing strategy to embrace. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 22 May 2012
  • First Look

First Look: May 22

Smartphone: How to Break the 24-7 Habit and Change the Way You Work Author:Leslie A. Perlow Publication:Harvard Business School Press, 2012 Abstract Does it have to be this way? Can't resist checking your smartphone or mobile device?... View Details
Keywords: Sean Silverthorne
  • 12 May 2009
  • First Look

First Look: May 12, 2009

http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=209036 Symbian, Google & Apple in the Mobile Space (A) Harvard Business School Case 909-055 Symbian, maker of a leading mobile smartphone operating system, faces new... View Details
Keywords: Martha Lagace
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

"more personal, meaningful, and effective patient interactions," according to the organization. Several hospitals across the United States have piloted AI scribes to address the growing burden of data entry and clinical documentation. Generally, these tools use View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 28 Jun 2011
  • First Look

First Look: June 28

recounts Dropbox's history from conception through mid-2010, when founder/CEO Drew Houston must make strategic decisions about new product features, how to target enterprise customers, and whether to pursue distribution deals with View Details
Keywords: Sean Silverthorne
  • 18 Jun 2013
  • First Look

First Look: June 18

make its service worthwhile for all. Drivers hesitate to pay for SaferTaxi's smartphones and service unless these will deliver passenger bookings-and passengers have no reason to sign up unless drivers are available. Meanwhile, regulators... View Details
Keywords: Anna Secino
  • 07 Jun 2011
  • First Look

First Look: June 7

Course MaterialsDemand Media John Deighton and Leora KornfeldHarvard Business School Case 511-043 Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2012
  • First Look

First Look: October 30

Taiwan-based HTC Corp. faced difficult times by 2012. CEO Peter Chou, who drove HTC's transformation from an unknown manufacturer of PDAs for other companies to a well-known global player in smartphones, faced an uncertain and complex environment. Apple's lead in the... View Details
Keywords: Sean Silverthorne
  • 15 May 2012
  • First Look

First Look: May 15

penetration of smartphone devices was high and the economy was developed or in markets where the use of mobile devices was taking off but the economy was still developing. The other critical decision was whether to continue to invest in... View Details
Keywords: Carmen Nobel
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

small, Apple was increasingly dependent on the iPhone to drive its growth. Could Cook continue Apple's dominance in the smartphone market in the face of growing competition? Could he revitalize the iPad business, become a leader in... View Details
Keywords: Sean Silverthorne
  • 06 Aug 2018
  • Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

especially anything incorporating electronics. It’s also instructive to watch industries China is subsidizing where there are dramatic capacity expansions. It’s actually amazing how cheap (for the level of quality you get) it is to buy a camera lens for a View Details
Keywords: by Sean Silverthorne; Manufacturing; Electronics
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

changed competitive environment the company faced in smartphones and mobile phones. The strategy shift would include transitioning Nokia's phone operating system to Microsoft Windows and closing phone R&D centers and factories in 13... View Details
Keywords: Sean Silverthorne

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