Service Excellence - Publications - Faculty & Research

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Case Research & Writing Group - Faculty & Research

Research Services Case Research & Writing Group 1ms Established in November 1999, the Case Research & Writing Group (CRG) grew out of Harvard Business School’s commitment to increase the diversity, impact, and visibility of its... View Details

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved customer... View Details

Keywords: by Dina Gerdeman

20 Jul 2009
Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

after identifying a structural weakness. “Apple has shown the way in how to build a market of external innovators.” According to Harvard Business School professor Karim R. Lakhani, Boeing's approach is an excellent example of how not to... View Details

Keywords: by Sean Silverthorne; Technology

18 Apr 2023
Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

Companies looking for the best possible leaders—and leaders looking to become CEOs—would do well to heed the model of private-equity (PE) backed companies, which often look outside their ranks when hiring for the top job and see excellent... View Details

Keywords: by Rachel Layne; Financial Services

29 Oct 2013
First Look

First Look: October 29

visualization, a lens to assess existing competitive offerings, the creation of potential customer personas, and imagining a "hero's journey." When combined, these analyses allow designers to conceive elements that will result in a new product or View Details

Keywords: Sean Silverthorne

27 Jun 2005
Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

publicity and so seem more numerous than they are, that hire CEOs directly from the outside, with no previous experience with the firm. These CEOs are driven by a need to excel in a competitive environment (they want to win), and they... View Details

Keywords: by D. Quinn Mills

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Jana Kierstead | About

Executive Director, Jana leads a team of over 300 full-time professionals who manage the lifelong relationship students have with the School, from admissions and financial aid to student life and career services to reunions and lifelong... View Details

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Geography of Care - Institute For Strategy And Competitiveness

those assurances cannot be made to the organization or the public. Read More in Publications on Systems Integration and Geographic Expansion Steps for Leading Providers Grow areas of excellence across geography: Expand satellite pre- and... View Details

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Accounting & Management Awards & Honors - Faculty & Research

Vote for "Short-Termism, Shareholder Payouts, and Investment in the EU" (June 2021) with Jesse M. Fried. Charles C.Y. Wang : Received the Wyss Award for Excellence in Doctoral Student Mentoring in 2022. Yuan Zou : Winner of the 2022... View Details

01 Feb 2001
News

What Makes a Good Leader

that the traditional manager versus leader argument ("Clark Kent versus Superman," he jokes) tends to undermine the value of management. "There are lots of people who look and act like managers, who have excellent managerial skills, and... View Details

Keywords: Management

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

forthcoming book Step Back: How to Bring the Art of Reflection into Your Busy Life. 2. They embrace new thinking "They resist distilling their work into just one thing! Excellent leaders see nuances, contradictions, possibilities for... View Details

Keywords: by Danielle Kost

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

colleagues looked at data on 3 million employees who began working at Fortune 250 companies between 2017 and 2021, as well as the job requirements of more than 40 million online job postings. They focused on roles like office manager or customer View Details

Keywords: by Pamela Reynolds

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About the Center - Christensen Center for Teaching & Learning

About the Center The C. Roland Christensen Center for Teaching and Learning was established in 2004 to promote and support teaching excellence and innovation within Harvard Business School. It also provides leadership and expertise about... View Details

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Planned Giving - Alumni

Charles P. Waite (MBA 1959) credited HBS with changing the course of his life and, in appreciation, left a lasting legacy at the School. Sustaining Excellence Learn how planned gifts—from alumni across generations—play a vital role in... View Details

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Historical Data & Sources - Business History

Notes: Literacy rates are based on population surveys which were not conducted on a regular basis and did not cover many developing countries. Download Data Set in Excel Apollo Hospitals Apollo Hospitals Map created by John Regan, MBA... View Details

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Technology & Innovation - Faculty & Research

data start-ups on the other—offering data-intensive, analytics-based services that could connect to any industrial device. So GE launched a multibillion-dollar initiative focused on what it calls the industrial internet: adding digital... View Details

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Human Behavior & Decision-Making - Faculty & Research

ideation roles of Designer and Writer and of Interviewer and Actor. While LLMs excel in generating incremental improvements, their potential for groundbreaking innovation could be unlocked by leveraging their ability to prompt human... View Details

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Systems Integration - Institute For Strategy And Competitiveness

and a common culture. Read More in Publications on Systems Integration & Geographic Expansion Steps for Creating an Integrated Care Delivery System Choose an overall scope of services where the provider system can achieve View Details

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Adding a Social Dimension to Strategy - Institute For Strategy And Competitiveness

business strategy—and identified a set of customers who were willing to pay a premium for healthy, environmentally friendly food. Shared Value and Company Strategy: Whole Foods Markets Natural, fresh, organic, and freshly prepared foods and health items with View Details

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

business sense? A: PNC [a financial services organization based in Pittsburgh] is an excellent example of how a business has focused on a cause that the company, its employees, and its customers deeply care... View Details

Keywords: by Martha Lagace

Publications