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  • All HBS Web  (2,127)
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    • News  (607)
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  • All HBS Web  (2,127)
    • People  (7)
    • News  (607)
    • Research  (1,145)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (531)
← Page 7 of 2,127 Results →
  • March 2023
  • Case

Woven Planet - Designing Software for the Car of the Future

By: Gary P. Pisano and Catherine Piner
Founded in 2021, Woven Planet Holdings—a subsidiary of Toyota Motor Corporation—was developing Arene, an automotive software platform consisting of an operating system, development and simulation tools, and a cloud-based service that could store and analyze vehicle... View Details
Keywords: Technology; Automated Driving; Innovation; Organizational Culture; Applications and Software; Safety; Product Launch; Product; Auto Industry; Technology Industry
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Pisano, Gary P., and Catherine Piner. "Woven Planet - Designing Software for the Car of the Future." Harvard Business School Case 623-064, March 2023.
  • February 2016 (Revised February 2020)
  • Teaching Note

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details
Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India
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Buell, Ryan W., and Ananth Raman. "Oberoi Hotels: Train Whistle in the Tiger Reserve." Harvard Business School Teaching Note 616-044, February 2016. (Revised February 2020.)

    Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details

    • 01 Dec 2006
    • News

    New on the Web at Alumni Career Services

    HBS alumnae seeking to return to the workforce and all alumni interested in board positions now have new tools on the Alumni Career Services Web site to assist in their search. The “on-rampers” résumé database was View Details
    Keywords: Educational Services; Educational Services
    • 01 Feb 2000
    • News

    Better Mousetraps: At Product Design Fair, Student Ideas Get Real

    Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and services and get them to market. "Hopefully it is... View Details
    Keywords: Margie Kelley
    • 2008
    • Book

    Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
    Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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    Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
    • 24 Apr 2014
    • News

    Improving the service experience requires excellence—but not in everything

    Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver... View Details
    • Web

    Wall of Recognition of Service to Country | About

    Wall of Recognition of Service to Country The Wall of Recognition of Service to Country is a tribute to all Harvard Business School community members who have served their country in times of war and peace.... View Details
    • June 2008
    • Case

    From xiaonei to hainei: The Quest for the Social Networking Service Market in China

    By: Joseph B. Lassiter III, Michael Shih-Ta Chen and Keith Chi-ho Wong
    Wang Xing, the founder of Hainei.com, one of the fastest growing social networking service (SNS) providers in China, was preparing to raise funds from venture capitalists. Since late 2003, Wang had established several Internet startups in China. Xiaonei.com, which he... View Details
    Keywords: Entrepreneurship; Venture Capital; Social and Collaborative Networks; Competition; Internet; China
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    Lassiter, Joseph B., III, Michael Shih-Ta Chen, and Keith Chi-ho Wong. "From xiaonei to hainei: The Quest for the Social Networking Service Market in China." Harvard Business School Case 808-164, June 2008.
    • 11 Jan 2024
    • Blog Post

    My Summer of Joy with the National Parks Service

    This article was originally published by HBS Recruiting: Insights & Advice. Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources... View Details
    • May 2025
    • Teaching Note

    The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation

    By: Tsedal Neeley
    Teaching Note for HBS Case No. 425-720. Florian Hillen, co-founder and CEO of VideaHealth, a startup using artificial intelligence (AI) to detect dental conditions on x-rays, spent the early years of his company laying the groundwork for an AI factory. This AI factory,... View Details
    Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technological Innovation; Technology Adoption; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States
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    Neeley, Tsedal. "The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation." Harvard Business School Teaching Note 425-102, May 2025.
    • Web

    Managing and Innovating in Financial Services - Course Catalog

    about the opportunities and challenges. Second, the course is designed to help you better understand the financial services landscape and thus help you identify and evaluate entrepreneurial opportunities.... View Details
    • February 2016
    • Teaching Note

    Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

    By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
    Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in improving the lives of the... View Details
    Keywords: Health
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    Kanter, Rosabeth M., Tessa Natanay Hamilton, and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired." Harvard Business School Teaching Note 316-036, February 2016.
    • 04 Dec 2023
    • Blog Post

    My Summer of Joy with the National Parks Service

    Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details
    Keywords: Nonprofit / Government
    • September 2015
    • Technical Note

    FIELD 2: Situation Analysis

    By: Jill Avery
    In this note, we present a method, the 5 C's Analysis, for collecting and analyzing information about the internal and external environments that firms face. This analysis will enable you to develop design ideas for a new product or service for your Global Partner that... View Details
    Keywords: Design Thinking; Innovation; Market Research; Marketing; Customers
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    Avery, Jill. "FIELD 2: Situation Analysis." Harvard Business School Technical Note 316-081, September 2015.
    • March–April 2019
    • Article

    Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees

    By: Ryan W. Buell
    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details
    Keywords: Operational Transparency; Customers; Services; Operations; Customer Focus and Relationships; Employees; Customer Satisfaction; Behavior; Service Industry
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    Buell, Ryan W. "Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees." R1902H. Harvard Business Review 97, no. 4 (March–April 2019): 102–113.
    • January 2025
    • Supplement

    The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (B)

    By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb
    Pre-abstract: This multimedia case should be assigned to students in advance of class. Instructors should consider the timing of making the (B) Case videos available to students, as they may reveal key case details.

    Abstract: Florian Hillen, co-founder... View Details
    Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technology Adoption; Technological Innovation; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States
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    Neeley, Tsedal, Levi Stroud, Ruth Page, and Dave Habeeb. "The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (B)." Harvard Business School Multimedia/Video Supplement 425-721, January 2025.
    • January 2025
    • Case

    The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (A)

    By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb
    Pre-abstract: This multimedia case should be assigned to students in advance of class. Instructors should consider the timing of making the (B) Case videos available to students, as they may reveal key case details.

    Abstract: Florian Hillen, co-founder... View Details
    Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technology Adoption; Technological Innovation; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States
    Citation
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    Neeley, Tsedal, Levi Stroud, Ruth Page, and Dave Habeeb. "The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (A)." Harvard Business School Multimedia/Video Case 425-720, January 2025.
    • 18 Oct 2006
    • Working Paper Summaries

    Racial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives?

    Keywords: by Modupe Akinola & David A. Thomas; Service
    • 2015
    • Working Paper

    Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery

    By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
    We study how career incentives affect who selects into public health jobs and, through selection, their performance while in service. We collaborate with the Government of Zambia to experimentally vary the salience of career incentives in a newly created health worker... View Details
    Keywords: Motivation and Incentives; Health Industry; Zambia
    Citation
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    Ashraf, Nava, Oriana Bandiera, and Scott S. Lee. "Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery." Working Paper, March 2015.
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