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  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

IQ from IP: Simplifying Search in Portfolio Choice By: Chen, Huaizhi, Lauren Cohen, Umit Gurun, Dong Lou, and Christopher J. Malloy Abstract— Using a novel database that tracks web traffic on the SEC’s EDGAR servers between 2004 and 2015,... View Details
Keywords: Dina Gerdeman
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

the leading provider of virtualization software. Now it faced the kind of threat that every software company dreaded most: Microsoft, the world's largest software maker, was taking direct aim at its core market. As of June 2008, buyers of Microsoft's Windows View Details
Keywords: Martha Lagace
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

America. What actions should Audubon take to get to that goal? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/518025-PDF-ENG Harvard Business School Case 717-480 VMware and the Public Cloud In 2015, VMware, a pioneer in View Details
Keywords: Carmen Nobel
  • 01 Jun 2004
  • News

Luxe Redux

differentiated, personalized look. “People live differently today,” says Haupt. Asparagus tongs, for example, are a thing of the past. Multiuse items — like Steuben’s Magnolia bowl, which doubles as a caviar server when flipped over — are... View Details
Keywords: Julia Hanna; luxury; Retail Trade
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs... View Details
Keywords: Sean Silverthorne
  • 19 Aug 2024
  • News

Quantum Leap

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Quantum computing has long been talked about as one of the next big things—the kind of technology, like AI, that will change everything. But to our... View Details
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

understand all the communications protocols and the way everything fit together. There was a time when that became less important in the whole server era, but now it's happening with the Web. In order to get performance out of the Web,... View Details
Keywords: by Staff; Web Services; Technology
  • 09 Mar 2010
  • First Look

First Look: March 9

name servers host typosquatting domains as much as four times as often as the web as a whole. Download the paper: http://www.benedelman.org/typosquatting/typosquatting.pdf   Working PapersLocation Strategies for Agglomeration Economies... View Details
Keywords: Martha Lagace
  • Web

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