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  • March 2016 (Revised May 2018)
  • Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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  • 04 Oct 2019
  • HBS Seminar

Annabelle Fowler (Harvard University), Harvard University

  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

leverages shared user relationships. We build upon the traditional view of bundling for economies of scope and price discrimination and extend this view to include the strategic management of a firm's user network. Envelopers capture... View Details
Keywords: Sean Silverthorne

    Controlling Versus Enabling

    Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

    • 19 Dec 2023
    • Research & Ideas

    $15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

    finished giving, but with more than $15 billion granted to nearly 2,000 organizations, some meaningful patterns have begun to emerge. We parsed all the Yield Giving donation information available to date and matched it with Internal View Details
    Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran
    • February 2020
    • Case

    Rotoplas: Bringing More and Better Water

    By: John D. Macomber and Carla Larangeira
    Private companies were being turned to for potable water in the world’s megacities due to impacts of climate change including droughts and flooding. Mexico City had endured several water-related crises, with its population suffering from floods, droughts, water... View Details
    Keywords: Water Supply; Water Management; Finance; Infrastructure; Urban Development; Business and Government Relations; Latin America; Mexico
    Related
    • 16 Jul 2024
    • Blog Post

    Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)

    do a lot of work to optimize our maintenance and energy costs while turning these electric vehicles into revenue generating assets that provide stability to the electric grid. How has HBS helped you on your journey? It expanded my mind to... View Details
    • June 2024
    • Module Note

    Value Creation Potential of New Business Models

    By: David J. Collis
    A business model is composed of three elements. These describe a generic way of creating value and identify the maximum potential value of that model for customers. The elements of a business model are the “job to be done” for the customer, the asset configuration, or... View Details
    Keywords: Business Model; Corporate Strategy; Mission and Purpose; Competitive Strategy; Value Creation
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    • October 2014
    • Case

    Mothercare, 2014

    By: John R. Wells and Galen Danskin
    In early 2014, Mothercare was the UK's leading retailer of mother-and-baby products. In fiscal 2013, it generated £341 million in revenues from its 255 UK stores and £128 million online, and was more than three times the size of its next biggest competitor, Mama and... View Details
    Keywords: Retail; Turnaround; Strategy; Strategic Planning; Retail Industry; United Kingdom
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    • Web

    Faculty & Advisors | MBA

    Chairman of the Mount Sinai Health System, a non-profit healthcare integrated delivery system in New York City with over $8 billion in annual revenues and he was previously the Chairman of the predecessor set of hospitals called... View Details
    • October 2024
    • Supplement

    Hakluyt: from Corporate Intelligence to Trusted Advisors (B)

    By: Joseph B. Fuller and Lena Duchene
    This case is a continuation of an earlier study chronicling Hakluyt & Company (Hakluyt)’s transformation from an obscure boutique to a global corporate advisory firm with an outsized reputation. In August 2024, the firm faced a pivotal moment as managing partner Varun... View Details
    Keywords: Business Growth and Maturation; Business Model; Talent and Talent Management; Capital Structure; Cash Flow; Corporate Finance; Equity; Stock Shares; Corporate Governance; Business History; Compensation and Benefits; Recruitment; Leadership Style; Growth Management; Management Succession; Management Teams; Organizational Culture; Performance Evaluation; Networks; Partners and Partnerships; Business Strategy; Competitive Advantage; Consulting Industry; Europe; United Kingdom; England; London
    Related
    • 21 Nov 2023
    • Research & Ideas

    Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

    the emotional impact. Goldenberg uses the example of an investor forum after a less-than-stellar earnings call. As stock prices drop, forum members often share explanations for the reported profits, which might be lower due to a recent... View Details
    Keywords: by Kristen Senz
    • 01 Nov 2012
    • HBS Seminar

    Joel Waldfogel, University of Minnesota

    • 04 Mar 2024
    • What Do You Think?

    Do People Want to Work Anymore?

    while the partners are able to more than double the percentage of revenue brought to the bottom line. The decision in the case has to do with how best to go to a four-day workweek with three-day weekends and paid vacations for everyone.... View Details
    Keywords: by James Heskett
    • 18 Apr 2022
    • HBS Case

    Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

    reaction on Wall Street was muted—and by the end of the day, Walmart, L.L. Bean, and Kroger all announced similar gun-sale restrictions of their own. Dick’s Sporting Goods did lose millions in sales in the months immediately following Stack’s announcement, but the... View Details
    Keywords: by Jay Fitzgerald
    • 28 Nov 2007
    • Research & Ideas

    B2B Branding: Does it Work?

    Interbrand's 10 most valuable global brands, we find Microsoft, Intel, IBM, and GE. All generate far more B2B revenues than sales to end consumers. An HBS research team recently conducted a study of top B2B global brands. These brands... View Details
    Keywords: by John Quelch; Consumer Products
    • 15 Mar 2024
    • HBS Case

    Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

    broader strategic discussions at a company, creating a chilling effect. “I encounter many privately held companies where employees have no clue how much annual revenue the company makes,” Wing says. The reason for the secrecy? Sometimes... View Details
    Keywords: by Avery Forman
    • 23 Jun 2023
    • HBS Case

    This Company Lets Employees Take Charge—Even with Life and Death Decisions

    percent of revenue for unforeseen costs; if that money isn’t used, a portion goes toward bonuses for nurses, meaning that they share ownership over the residual benefits of their out-of-the-box work. It all... View Details
    Keywords: by Annelena Lobb; Health
    • 03 Jun 2008
    • First Look

    First Look: June 3, 2008

    linguistic networks—that is networks that share knowledge on design languages. The paper describes the different configurations and the characteristics of these linguistic networks according to the strategy and features of the... View Details
    Keywords: Martha Lagace
    • 31 Jan 2022
    • Research & Ideas

    Where Can Digital Transformation Take You? Insights from 1,700 Leaders

    is not for the fainthearted. Most of us know how to drive—we have the basics—but we recognize we are ill-prepared to race against world-class competitors. While data and digital technologies were once enablers of efficiency and cost-cutting, today, they’re the engines... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards