Filter Results:
(469)
Show Results For
- All HBS Web (469)
- Faculty Publications (111)
Show Results For
- All HBS Web (469)
- Faculty Publications (111)
- 13 Feb 2007
- First Look
First Look: February 13, 2007
Working PapersAdding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels Authors:Jill Avery, Mary Caravella, John Deighton, and Thomas Steenburgh Abstract We assess the effect of opening physical retail... View Details
Keywords: Martha Lagace
- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
track some 20,000 specific retailers to identify merchants using BNPL, including the top US retailers. Penalizing lower-income consumers The loans create what the authors call the “flypaper effect.” Consumers with healthy access to... View Details
- 01 Nov 2017
- What Do You Think?
What Are the Real Lessons of the Wells Fargo Case?
“be skeptical. In this case it was cross-selling retail products.” Outliers in competitive industries raise a red flag, he wrote. A number of causes for the alleged fraudulent behavior at Wells Fargo were put forth. They included poor... View Details
- 28 May 2008
- First Look
First Look: May 28, 2008
MaterialsChina in Africa: The Case of Sudan Harvard Business School Case 308-060 This case examines the relation between China's demand for resources and political risk. Purchase the case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308060 Mellon... View Details
Keywords: Martha Lagace
Ray A. Goldberg
A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.
... View Details
Frances X. Frei
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308009 Kinyuseisaku: Monetary Policy in Japan Harvard Business School Case 708-017 Toshihiko Fukui, Government of the Bank of Japan, faced a complex... View Details
Keywords: Martha Lagace
- 13 Jul 2016
- HBS Case
How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers
high. Then, they made sure this first group of users had a great experience and brought in the next wave of customers via word-of-mouth,” says Teixeira. The company banked on the fact that once users realized how easy it was, it was only... View Details
- Web
Behavioral Finance & Financial Stability
national banks from state laws against predatory lending by the Office of the Comptroller of the Currency (OCC) as a quasi-experiment to study the effect of deregulation and its interaction with competition on the supply of complex... View Details
- Web
Spangler Center | About
screens—and a 350-seat auditorium equipped with a state-of-the-art media and presentation system. Many student services are centralized in Spangler’s lower level, including IT Support Services, a branch of The Coop bookstore, a business center, a post office View Details
- Web
Business, Government & the International Economy - Faculty & Research
Business School Case 725-035, May 2025. Argentina’s Disinflation: An International and Historical Perspective By: Rafael Di Tella , Franco Nuñez and Pablo Ottonello May 2025 | Article | Quarterly Review - Federal Reserve Bank of... View Details
- Web
All Industries
Employment Data All Industries Employment Data All Industries All Industries Select an Industry to Access Additional Detail Pages: All Industries All Industries Consulting Consumer Products Entertainment / Media Health Care Investment View Details
- 19 Apr 2011
- First Look
First Look: April 19
Becker, Zoran Ivkovic, and Scott Weisbenner Publication:Journal of Finance 66, no. 2 (April 2011) Abstract : We exploit demographic variation to identify the effect of dividend demand on corporate payout policy. Retail investors tend to... View Details
Keywords: Sean Silverthorne
- 01 Apr 2024
- In Practice
Navigating the Mood of Customers Weary of Price Hikes
balance of consumer adaptation to higher costs, business strategy adjustments, and market dynamics. Additionally, the end of expanded SNAP [the Supplemental Nutrition Assistance Program previously known as food stamps] benefits and a rise in food View Details
- 08 Jan 2008
- First Look
First Look: January 8, 2008
Download the paper: http://www.hbs.edu/research/pdf/08-035.pdf What Do Non-Governmental Organizations Do? Authors:Eric D. Werker and Faisal Z. Ahmed Abstract No abstract is available at this time. Download the paper: http://www.hbs.edu/research/pdf/08-041.pdf... View Details
Keywords: Martha Lagace
Luis M. Viceira
Luis M. Viceira is the George E. Bates Professor in the Finance Unit and a Research Associate at the National Bureau of Economic Research. His research, course development, and teaching focus on the areas of investment management... View Details
Krishna G. Palepu
KRISHNA G. PALEPU is the Ross Graham Walker Professor of Business Administration, and has served previously as Senior Advisor to the President of Harvard University, and Senior Associate Dean at the... View Details
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- Web
Employment Data Trends
Health-Related Services 3% 2% 3% 3% 3% Investment Banking 3% 4% 3% 3% 5% Investment Management / Hedge Fund 7% 8% 8% 6% 6% Manufacturing 4% 4% 5% 6% 5% Aero / Auto / Transport Equipment 1% 1% 1% 2% 1% Cleantech 0% <1% <1% <1% <1% Energy /... View Details