Retail Bank - Publications - Faculty & Research

Teaching Interest

MBA Elective Curriculum-- Competing Through Business Models

The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

Keywords: Business Model; Strategy; Competitive Strategy

08 Jun 2010
First Look

First Look: June 8

PublicationsThe New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance Authors:Marshall Fisher and Ananth Raman Publication:Harvard Business School Press, 2010 Abstract Retailers today are... View Details

Keywords: Martha Lagace

Forthcoming
Article

Improving Customer Compatibility with Tradeoff Transparency

By: Ryan W. Buell and MoonSoo Choi

Through a large-scale field experiment with 393,036 customers considering opening a credit card account with a nationwide retail bank, we investigate how providing transparency into an offering’s tradeoffs affects subsequent rates of customer acquisition and long-run... View Details

Keywords: Transparency; Customer Selection; Customer Compatibility; Retention; Service Operations; Service Delivery; Marketing Strategy; Marketing Communications; Customer Focus and Relationships; Customer Satisfaction; Banking Industry; Australia

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26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

and earning reserves of the company.” He distributed $300 in cash to each Yakult Lady from the company’s safe, since banks were closed; used the firm’s delivery center as a temporary shelter for employees and their families; and... View Details

Keywords: by Dina Gerdeman

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

directed, allow significant numbers of businesses to avoid bankruptcy. There are also massive amounts of private sector capital potentially available to support businesses in need. Bank balance sheets are generally sound, and hedge funds... View Details

Keywords: by Dina Gerdeman; Banking; Banking

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

attracting new business from corporate and retail customers. The merger was therefore also viewed as a vehicle for increasing top-line revenue growth. Internal cost cutting alone would not have enabled either View Details

Keywords: by Stuart C. Gilson

15 Nov 2016
First Look

November 15, 2016

the optimal rule. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50545 Who Should Select New Employees, the Head Office or the Unit Manager? Consequences of Centralizing Hiring at a Retail Chain By: Deller,... View Details

Keywords: Sean Silverthorne

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

Australia’s fourth-largest company, agreed to let Buell and Choi test the benefits of trade-off transparency among its prospective credit card customers. Commonwealth Bank is the country’s biggest issuer of credit card loans, with almost... View Details

Keywords: by Danielle Kost

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

including simulations, the kinds of tests used at HubSpot, or interviewing techniques. Many sales organizations could emulate the practice used by investment banks and consulting firms when hiring MBAs: the summer job is, in effect, an... View Details

Keywords: by Carmen Nobel

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

investment management themselves. Sensing this demand, which is what they do best, investment banks are now creating funds, which then are invested in other funds. This is the big new thing, the fund of funds. People who managed funds... View Details

Keywords: by D. Quinn Mills

19 Mar 2013
First Look

First Look: March 19

stage; and lastly, intermediaries facilitate earlier-stage sales for inexperienced writers. Download the paper: http://www.people.hbs.edu/hluo/whentosell_2012.pdf Did Bank Distress Stifle Innovation During the Great Depression?... View Details

Keywords: Sean Silverthorne

03 Mar 2015
First Look

First Look: March 3

https://cb.hbsp.harvard.edu/cbmp/product/715432-PDF-ENG Harvard Business School Case 715-019 A Currency We Can Call Our Own: Populism, Banking Crises, and Exchange Rate Crises in Argentina, 1946-2002 The case describes Argentina's... View Details

Keywords: Sean Silverthorne

06 Nov 2008
Op-Ed

Selling Out The American Dream

leveraging of assets, on irresponsible banks and mortgage brokers who fabricated applications for no downpayment home loans knowing that the risks could be readily laid off on unsuspecting third parties. But underpinning the collapse of... View Details

Keywords: by John Quelch

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

clients with supply chain solutions. With five distribution centers and three logistics warehouses, and over 1,000 employees, Logistics previously managed more than 50 outbound orders per day to refill stores and retail locations for its... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

25 Oct 2011
First Look

First Look: October 25

over the past decade as one of the most active areas of research in economics and strategy. The literature has constantly struggled, however, with a lack of agreement on a proper definition; for instance, some existing definitions imply that View Details

Keywords: Sean Silverthorne

18 Apr 2017
First Look

First Look at New Ideas, April 18

Montgomery, the motivation for the pilot program was to improve the consumer reselling experience and to enhance "diamond equity." Somewhat paradoxically, consumers typically received very low prices when they tried to sell diamonds (5-20% of the original View Details

Keywords: by Sean Silverthorne

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

example of a company that has been on this journey? A: Best Buy, the largest dedicated consumer electronics retailer in the United States, provides a good example of a company that developed an outside-in orientation by tackling its own... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

17 Aug 2009
Research & Ideas

Quantifying the Economic Impact of the Internet

recent TNS study reported the leading activities of Internet users as: used a search engine to find information (81 percent); looked up the news (76 percent); used online banking (74 percent); looked up the weather (65 percent);... View Details

Keywords: by John Quelch; Advertising; Publishing

Teaching Interest

Overview

Globalization and Emerging Markets (Elective Course) The world order has changed significantly in the last two decades. The influence of western-style varieties of capitalism has been challenged by new forms of capitalism that rely less on private enterprise and on the... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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MBA Elective Curriculum-- Competing Through Business Models

First Look: June 8

Improving Customer Compatibility with Tradeoff Transparency

Why Japanese Businesses Are So Good at Surviving Crises

Coronavirus Could Create a 'Bankruptcy Pandemic'

How To Make Restructuring Work for Your Company

November 15, 2016

The Upside of Highlighting a Product's Downsides

The Strategic Way To Hire a Sales Team

The Problem with Hedge Funds

First Look: March 19

First Look: March 3

Selling Out The American Dream

Restarting Under Uncertainty: Managerial Experiences from Around the World

First Look: October 25

First Look at New Ideas, April 18

The Outside-In Approach to Customer Service

Quantifying the Economic Impact of the Internet

Overview

Leadership and Teaming

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