Filter Results:
(206)
Show Results For
- All HBS Web
(440)
- People (1)
- News (130)
- Research (206)
- Multimedia (1)
- Faculty Publications (109)
Show Results For
- All HBS Web
(440)
- People (1)
- News (130)
- Research (206)
- Multimedia (1)
- Faculty Publications (109)
Sort by
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
building means. It is a concrete (literally) manifestation of a fixed structure and thus hard to change from inside it. Buildings are metaphors for institutions, which are hard-and-fast conventions and... View Details
Keywords: by Sean Silverthorne
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
and maintenance of unethical behaviors." It probably doesn't help that many businesses try to thwart potential fraud by threatening employees with severe consequences—increasing stress View Details
Keywords: by Carmen Nobel
- 29 Jan 2018
- Book
How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster
maintenance of machinery; “We structured, structured, structured all aspects of execution.” As drill attempts continued to fail, one after another, Sougarret communicated gracefully with the families. Despite these failures, Sougarret... View Details
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
his office isn't as big as Jenny's. And he blames others when he screws up. Joe is an HNAP, or a high-need-for-achievement professional, according to Harvard Business School professor Thomas J. DeLong, who explores Joe's world of driven,... View Details
Keywords: by Kim Girard
- 07 May 2012
- Research & Ideas
The Art of Haggling
additional time in the cottage, and the buyer takes care of winter maintenance concerns. Win-win solutions like that could leave both parties better off than a straight cash deal. In academic circles, the... View Details
Keywords: by Katie Johnston
- 05 Jun 2023
- What Do You Think?
Is the Anxious Achiever a Post-Pandemic Relic?
appreciated Jenny Odell’s thesis that “doing nothing” offers us several useful “tools,” including those of repair (personal reflection and recovery), “a sharpened ability to listen”—a critical resource in a... View Details
Keywords: by James Heskett
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
this reliability (at rock-bottom costs). Packages like SAP further help remove commodity maintenance activities and allow firms to better analyze customer information and... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
and sharing 30,000 repair tips, Xerox saves an estimated $100 million a year through service operations efficiencies. The Eureka analysis also provides important information for new product design.6... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
shares that his uncle died of cancer. Before long, the two are sitting at the table discussing whether Peter can split up his crew to handle the most pressing repairs for each of his clients. "In that second version, she is being... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
vital concern to society, genuine professionals are expected to place that knowledge at the disposal of all who require it and to provide services in a way that places the maintenance of professional... View Details
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
advantage of changes in wind direction. Knowing the economic loss from downtime for each turbine on a wind farm allowed GE to determine a better maintenance schedule for turbines, figuring out which should be fixed first, View Details
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
roles, products, processes (assembly, equipment maintenance and repair, materials logistics, training, system redesign, administration, etc.), and hierarchical levels (from... View Details
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
magnitude of the responsibility is incomparable. For example, the repair and maintenance of levees is a task requiring long-term vision and... View Details
Keywords: by James Heskett
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
business world. At that time, predictive analytics had been applied to the continuing maintenance of everything from CAT scan machines produced by GE to elevators made by Otis. It enabled these firms to sell "up time" rather... View Details
Keywords: by James Heskett
- 11 Mar 2014
- First Look
First Look: March 11
Maintenance of Certification Examinations By: Valentine, Melissa A., S. Barsade, Amy C. Edmondson, A. Gal, and R. Rhodes Abstract—Context: Physicians can demonstrate mastery of the knowledge that supports... View Details
Keywords: Sean Silverthorne
- 17 Apr 2017
- Research Event
The Most Pressing Issues for Platform Providers in the Sharing Economy
platform that connects pet owners with pet sitters and dog walkers; Rob Infantino, CEO and founder of OpenBay, which connects car owners with repair shops; Elsa Sze, founder... View Details
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
thrive? Bhaskar Chakravorti: Let me start with a replay of a conversation I had recently with Frederick, the person who runs the auto repair shop where I regularly take my 1998 and 2002 vintage cars. I asked... View Details
Keywords: by Martha Lagace
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
repairs and routine service. "The short-term benefit of failing a vehicle pales in comparison to the long-term benefit of retaining the customer's service and View Details
- 13 Mar 2014
- Research & Ideas
Can We Get To Where We Need To Go?
ultimately reach some sort of agreement on transportation funding. The current two-year highway bill is set to expire Nov. 1, and the trust fund that relies on the gasoline tax is expected to run short of money during the summer highway... View Details
- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
subject himself to intense questioning by regulators and the media. Then he should make a personal commitment to every Toyota customer to repair the damage, including buying back defective cars. 7: Go on... View Details