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Show Results For
- All HBS Web
(10,920)
- People (45)
- News (3,698)
- Research (4,104)
- Events (34)
- Multimedia (122)
- Faculty Publications (2,849)
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- 25 Aug 2005
- Conference Presentation
The Health and Safety of Quality Programs: An Empirical Evaluation
- Article
On the Causality and Cause of Returns to Organizational Status: Evidence from the Grands Crus Classés of the Médoc
By: Daniel Malter
This paper identifies the causal symbolic effect of status on the prices organizations charge for their products. I exploit the classification of the châteaux of the Médoc, which sorted 61 wine producers into five growth classes in 1855, as a fixed hierarchical symbol... View Details
Keywords: Organizational Status; Quality Signals; Conspicuous Consumption; Wine Classification Of 1855; Grand Cru; Status and Position; Quality; Reputation; Price; France
Malter, Daniel. "On the Causality and Cause of Returns to Organizational Status: Evidence from the Grands Crus Classés of the Médoc." Administrative Science Quarterly 59, no. 2 (June 2014): 271–300.
- March 1999 (Revised August 1999)
- Case
SCORE! Educational Centers (A)
Describes the start-up, strategy, organizational design, and operations of SCORE! Educational Centers, an after-school tutoring enterprise. Alan Tripp, founder and CEO, is faced with growing organizational stresses and a looming venture capital deadline. Examines... View Details
Keywords: Strategy; Management Style; Leadership; Organizational Design; Teaching; Entrepreneurship; Education Industry; United States
Burton, M. Diane, Jeffrey L. Bradach, and Naomi Atkins. "SCORE! Educational Centers (A)." Harvard Business School Case 499-056, March 1999. (Revised August 1999.)
- November 2023
- Case
Riiid: Scaling AI Educational Services Globally
By: John Jong-Hyun Kim, Nancy Dai and Ruru Hoong
This article explores the definition and evolution of AI, its applications in education, and the role of AI, particularly in K-12 education. It discusses the founding of Riiid, an AI-driven educational technology company, and its journey in the education sector, with a... View Details
Keywords: AI and Machine Learning; Economic Sectors; Technological Innovation; Education Industry; South Korea; Asia
Kim, John Jong-Hyun, Nancy Dai, and Ruru Hoong. "Riiid: Scaling AI Educational Services Globally." Harvard Business School Case 324-030, November 2023.
- 11 Dec 2008
- Working Paper Summaries
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
Keywords: by David I. Levine & Michael W. Toffel
- March 2022
- Teaching Note
Sawiris Foundation: Elevating Education in Egypt
By: Brian Trelstad and Alpana Thapar
Teaching Note for HBS Case No. 322-023. Founded in 2001 by the Sawiris family, one of the wealthiest families in Egypt, the Sawiris Foundation for Social Development (SFSD) invested in human capital and provision of basic social services for the most marginalized... View Details
- Article
Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare
By: Kate Barasz and Peter A. Ubel
Over the last decade, healthcare in many parts of the world has shifted toward a more patient-centric, consumeristic model, marked by an emphasis on choice and a proliferation of typical consumer-facing information (e.g., price and quality data). However, while the... View Details
Keywords: Medical Decision-making; Choice; Health Care and Treatment; Quality; Price; Consumer Behavior; Decision Making
Barasz, Kate, and Peter A. Ubel. "Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare." Behavioural Public Policy 2, no. 1 (May 2018): 41–55.
- 19 Apr 2014
- Interview
How the U.S. is Lagging on Quality of Life
Fareed Zakaria speaks with Michael Porter, a professor at the Harvard Business School, about a groundbreaking new Social Progress Index and how the United States is lagging on many indicators. View Details
Porter, Michael E. "How the U.S. is Lagging on Quality of Life." Fareed Zakaria GPS, New York, NY, April 19, 2014.
- Article
Gainsharing in Healthcare: Meeting the Quality of Care Challenge
Jain, Sachin H., and Daniel Roble. "Gainsharing in Healthcare: Meeting the Quality of Care Challenge." Special Article. hfm (Healthcare Financial Management) 62, no. 3 (March 2008).
- October 1992 (Revised December 1997)
- Case
Sterling Chemicals, Inc.: Quality and Productivity Improvement Program
Describes the design and implemenation of a quality improvement program. Sterling Chemical's management hoped the program would improve teamwork and productivity at the plant. View Details
Keywords: Quality; Groups and Teams; Performance Productivity; Performance Improvement; Chemical Industry
Wruck, Karen. "Sterling Chemicals, Inc.: Quality and Productivity Improvement Program." Harvard Business School Case 493-026, October 1992. (Revised December 1997.)
- May 2013
- Supplement
Transport Corporation of India (C): Dealing with Shortcomings in Service Quality
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (C): Dealing with Shortcomings in Service Quality." Harvard Business School Supplement 113-132, May 2013.
- 16 May 2007
- Working Paper Summaries
Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?
Keywords: by Laura Alfaro & Andrew Charlton
- 2010
- Working Paper
Quality Provision, Expected Firm Altruism and Brand Extensions
By: Julio J. Rotemberg
This paper studies quality choice in a model where consumers expect firms to act altruistically. It is shown that, under plausible assumptions regarding this altruism and the reaction of consumers to firms that demonstrate insufficient altruism, existing firms (or... View Details
Keywords: Brands and Branding; Consumer Behavior; Product Development; Corporate Social Responsibility and Impact; Quality; Mathematical Methods
Rotemberg, Julio J. "Quality Provision, Expected Firm Altruism and Brand Extensions." NBER Working Paper Series, No. 15635, January 2010.
- July 2011
- Article
Unexploited Efficiencies in Higher Education
By: Henry C. Eyring
In "Unexploited Efficiencies in Higher Education," Henry C. Eyring argues that one way that the U.S. can compete globally in college attainment is to decrease cost-per-graduate. He explains how many stakeholders in higher education stand to benefit from unexploited... View Details
Keywords: Performance Measurement; Innovation; Control Systems; Education; Performance Evaluation; Innovation and Invention; Education Industry; United States
Eyring, Henry C. "Unexploited Efficiencies in Higher Education." Art. 1. Contemporary Issues in Education Research 4, no. 7 (July 2011): 1–18. (Best Paper Award, March 2011 Clute Institute International Economic Conference.)
- 2022
- Article
Fairness via Explanation Quality: Evaluating Disparities in the Quality of Post hoc Explanations
By: Jessica Dai, Sohini Upadhyay, Ulrich Aivodji, Stephen Bach and Himabindu Lakkaraju
As post hoc explanation methods are increasingly being leveraged to explain complex models in high-stakes settings, it becomes critical to ensure that the quality of the resulting explanations is consistently high across all subgroups of a population. For instance, it... View Details
Dai, Jessica, Sohini Upadhyay, Ulrich Aivodji, Stephen Bach, and Himabindu Lakkaraju. "Fairness via Explanation Quality: Evaluating Disparities in the Quality of Post hoc Explanations." Proceedings of the AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (2022): 203–214.
- 2019
- Article
Can Big Data Improve Firm Decision Quality? The Role of Data Quality and Data Diagnosticity
By: Maryam Ghasemaghaei and Goran Calic
Anecdotal evidence suggests that, despite the large variety of data, the huge volume of generated data, and the fast velocity of obtaining data (i.e., big data), quality of big data is far from perfect. Therefore, many firms defer collecting and integrating big data as... View Details
Ghasemaghaei, Maryam, and Goran Calic. "Can Big Data Improve Firm Decision Quality? The Role of Data Quality and Data Diagnosticity." Decision Support Systems 120 (2019): 38–49.
- October 2008
- Article
The Effect of Macro Information Environment Change on the Quality of Management Earnings Forecasts
The 1990s were characterized by substantial increases in the performance of and investor reliance on financial analysts. Because managers possess superior private information and issue forecasts to align investors' expectations with their own, we predict that... View Details
Keywords: Information; Performance Expectations; Earnings Management; Financial Reporting; Forecasting and Prediction
Baginski, Stephen P., John M. Hassell, and Michael D. Kimbrough. "The Effect of Macro Information Environment Change on the Quality of Management Earnings Forecasts." Review of Quantitative Finance and Accounting 31, no. 3 (October 2008): 311–330.
- 12 Nov 2018
- Working Paper Summaries
Product Quality and Entering Through Tying: Experimental Evidence
- 1991
- Book
Education for Judgment: The Artistry of Discussion Leadership
By: C. R. Christensen, David A. Garvin and A. Sweet
Christensen, C. R., David A. Garvin, and A. Sweet, eds. Education for Judgment: The Artistry of Discussion Leadership. Boston: Harvard Business School Press, 1991.
- January 2002
- Case
IBM's Reinventing Education (B): West Virginia
By: Rosabeth M. Kanter and Daniel Galvin
Describes IBM's ongoing Reinventing Education initiative to improve K-12 public education via information technology developed by IBM's engineers and consultants. Focuses on one site, West Virginia, to reveal how IBM and the state created a mutually beneficial... View Details
Keywords: Programs; Partners and Partnerships; Information Technology; Education; Business and Community Relations; Education Industry; Education Industry; West Virginia
Kanter, Rosabeth M., and Daniel Galvin. "IBM's Reinventing Education (B): West Virginia." Harvard Business School Case 302-076, January 2002.