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  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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  • 19 Jan 2015
  • Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

verifiable answer," says Zhu. "They can be quite subjective or even controversial." History, they say, is written by the victors, and can read very differently depending on who is telling the tale. Even modern-day issues such as immigration, gun control, abortion, and... View Details
Keywords: by Michael Blanding; Publishing
  • Research Summary

Overview

Jurgen's research focuses on the challenges and opportunites to the energy sector created by technological change and externalities, in particular those associated with greenhouse gas emissons. Specific areas of interest include the development of potential pathways to... View Details
Keywords: Alternative Energy; Energy Conservation; Energy Generation; Energy Sources; Non-Renewable Energy; Renewable Energy; Disruptive Innovation; Market Design; Strategic Planning; Risk and Uncertainty; Technology Adoption; Sustainable Cities; Business Strategy; Auto Industry; Battery Industry; Energy Industry; Transportation Industry; Utilities Industry
  • Research Summary

Overview

By: Vincent Pons
Professor Pons studies questions in political economy and development with the goal of understanding how democratic systems function, and how they can be improved.

He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details
  • 15 Nov 2016
  • First Look

November 15, 2016

levels and frequency of default typical of emerging markets even if the household impatience parameter is calibrated to local interest rates. A quantitative exercise calibrated to Brazil finds welfare gains of the optimal fiscal policy to... View Details
Keywords: Sean Silverthorne
  • 13 Feb 2006
  • Research & Ideas

When Gender Changes the Negotiation

inequities over time. Awareness of the factors that create gender-related advantages and disadvantages can help you mitigate their consequences—and promote a more egalitarian workplace. How Ambiguity Affects Negotiation At Park's firm, a high degree of View Details
Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn
  • 02 Nov 2021
  • Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

underreporting, the researchers speculated that countries with more stringent mitigation policies, such as those requiring masks and social distancing, would see higher rates of underreporting. “More stringent policies might put public... View Details
Keywords: by Michael Blanding
  • Article

Business, Governments and Political Risk in South Asia and Latin America since 1970

By: G. Jones and Rachael Comunale
This article contributes to the literature on political risk in business and economic history by examining both new perspectives (risk encountered by companies domestically, rather than risk for foreign investors) and new settings (emerging markets economies in Latin... View Details
Keywords: Political Risk; Emerging Market; Bribery; Business ＆ Government Relations; Turbulence; Violence; Risk and Uncertainty; Emerging Markets; Crime and Corruption; Business and Government Relations; Business History; India; Latin America
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  • Web

HBS - Financials | Supplemental Financial Information

number of students elected to take advantage of the School’s deferral and leave policies because of COVID, reducing enrollment by 14 percent from fiscal 2020. By contrast, enrollment in fiscal 2022 was 1,870 students, in line with the... View Details
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

is also a research associate at the National Bureau of Economic Research, and studies tax policy and the economics of the commercial space sector. Many potential problems can still sidetrack our trek to the stars: An accident above the... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Telecommunications Policy Research Conference. Robert S. Huckman : Finalist in the 2015 POMS College of Healthcare Operations Management Best Paper Competition, for “Cohort Turnover and Productivity: The July Phenomenon in Teaching... View Details

    Best-selling and New Cases by Ben Esty

    Best-Selling Cases:  

      1) Eaton: Portfolio Transformation & Cost of... View Details

    • Web

    Sustainable Business Strategy Course | HBS Online

    Love to Profits The Current Energy System Transatomic: Bringing Nuclear Power to the Forefront Show Hide Details Concepts Lipton Tea Business Models Jumping the S Curve and Dealing with Uncertainty Featured Exercises Business model and... View Details
    • 01 May 2019
    • What Do You Think?

    What Should the Leadership of YouTube Do?

    Bergen titled “YouTube Executives Ignored Warnings, Letting Toxic Videos Run Rampant.” The article noted recommendations from current and former employees about ways to alter policies designed to increase “user engagement, ” or the amount... View Details
    Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting
    • 12 Nov 2021
    • News

    Alumni Business Leaders on Confronting the Climate Change Challenge

    response to it, particularly in the developed economies, fits this description. Environmentalism, as we have known it since the 1960s, has been grounded in the physical sciences, law, economics, and public policy. Advocates for strong environmental View Details
    • Web

    HBS - Financials | Supplemental Financial Information

    tuition and fee revenue from the MBA program decreased 17 percent to $113 million from $136 million in fiscal 2020, as a number of students chose to take advantage of the School's deferral and leave policies during the pandemic. To put... View Details
    • June 2017 (Revised September 2021)
    • Case

    Sales Misconduct at Wells Fargo Community Bank

    By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
    Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
    Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
    Related
    • Web

    2024 Reunion Presentations - Alumni

    Equity through the Economic Cycles Professor Victoria Ivashina No additional materials available + More Info – Less Info This talk is based on a draft of a book that explores the interplay between the evolution of the private equity industry and key View Details
    • 19 Jan 2021
    • In Practice

    Leadership Advice for Biden: Restore a Sense of Calm

    change, we will continue to further destroy the planet and further cement inequality. This is why my hope is that President Biden and his team will implement a set of policies that will put human beings and the planet back at the core of... View Details
    Keywords: by Dina Gerdeman
    • 21 May 2008
    • Research & Ideas

    Going Negative in Political Advertising

    choice and the uncertainty about who will prevail has fueled heavy media coverage and grassroots activism that add to voter interest. Choice and uncertainty also spawn fierce competition. The result of the... View Details
    Keywords: by John Quelch