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  • 2023
  • Working Paper

Sending Signals: Strategic Displays of Warmth and Competence

By: Bushra S. Guenoun and Julian J. Zlatev
Using a combination of exploratory and confirmatory approaches, this research examines how people signal important information about themselves to others. We first train machine learning models to assess the use of warmth and competence impression management... View Details
Keywords: AI and Machine Learning; Personal Characteristics; Perception; Interpersonal Communication
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  • Program

Changing the Game

Summary Whether you're executing a strategic sale, a vendor contract, or a high-stakes acquisition, your ability to negotiate can make or break your company's success—and your career. In this comprehensive negotiation training program,... View Details
  • 01 Apr 2021
  • Blog Post

An Aerospace Engineer Provides a Lift for Underrepresented Innovators and Entrepreneurs

rolling blackouts. I wanted to see if renewables could be something that could benefit those regions of the continent.” Shodiya applied her aerospace engineering training to redesign wind turbine blades that could optimize the amount of... View Details
  • Web

Live from Klarman Hall - Alumni

structures and marketing efficiencies, underscored by insights into privacy regulations and the future of personalized advertising. Sir Martin Sorrell (MBA 1968) Executive Chairman S4 Capital Ayelet Israeli Marvin Bower Associate... View Details
  • 06 Aug 2013
  • First Look

First Look: August 6

https://www.hbs.edu/faculty/Pages/download.aspx?name=norton%20apfelbaum%202013.pdf August 2013 Journal of Personality and Social Psychology The Cheater's High: The Unexpected Affective Benefits of Unethical Behavior By: Ruedy, N.E., C.... View Details
Keywords: Anna Secino
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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  • November 15, 2022
  • Article

Using Simulations to Upskill Employees

By: Frank V. Cespedes, Trond Aas, Alex Hunt and Huw Newton-Hill
Reskilling employees tops the agenda in many organizations, according to a LinkedIn report. Korn Ferry estimates an 85-million person talent shortage by 2030, and McKinsey likens the challenge to the shift from agricultural to manufacturing work that occurred in the... View Details
Keywords: Employee Engagement; Managing People; Talent Development; Training; Human Capital; Experience and Expertise; Talent and Talent Management; Retention; Personal Development and Career
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  • January 2008 (Revised January 2008)
  • Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details
Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States
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  • 05 Feb 2024
  • What Do You Think?

How Do You Hire for Attitude?

(AdobeStock/Mediteraneo) For years, my colleagues and I have advised anyone who would listen to hire for attitude, train for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard... View Details
Keywords: by James Heskett
  • 22 Feb 2024
  • Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

and then realize after the fact that some of these documents that we used to train ChatGPT contain a lot of racist content or misinformation. A more mundane example would be if during training the year was... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 14 Nov 2023
  • What Do You Think?

Do We Underestimate the Importance of Generosity in Leadership?

To what extent does it come from serving others, either literally (as in the old ServiceMaster Company) or through behaviors that encourage personal development in others? For years, my colleagues and I, based on our research, have... View Details
Keywords: by James Heskett
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

management and society for more than a century. The book is also a call for reform. I show that university-based business schools were founded to train a professional class of managers in the mold of doctors and lawyers but have... View Details
Keywords: Martha Lagace
  • Web

Placement - Doctoral

Shaping Organizational Outcomes through Management Control Systems: Evidence from the Field Advisors: Dennis Campbell (Chair), Tatiana Sandino , and Susanna Gallani Jihwon Park Accounting & Management, 2020 Placement: CUNY, Baruch College, Zicklin School of Business... View Details
  • 26 Apr 2024
  • HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

black socks in the training room may be the same person who costs you the game.” Companies can set similar expectations of employees. “Every profession has the equivalent of a uniform,” Sanders says. “Every... View Details
Keywords: by Avery Forman; Sports
  • 09 Oct 2018
  • First Look

New Research and Ideas, October 9, 2018

after our intervention. Entrepreneurs with MBAs or accelerator experience did not respond to this intervention, suggesting that formal training can limit the spread of peer advice. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

the current concepts in how health care delivery systems can grow and deliver value-based health care across geography. See All Presentations In The News Course Trains New Army Musculoskeletal Integrated Practice Unit Teams January 2020... View Details
  • Web

Great American Business Leaders of the 20th Century - Leadership

1907–1958 John Pepper Procter & Gamble Company, 1995–1999 Guy S. Peppiatt Federal Mogul Corporation, 1950–1969 Franklin P. Perdue Perdue Farms, 1953–1988 H. Ross Perot Electronic Data Systems, 1962–1979 Christopher J. Perry Philadelphia Tribune, 1884–1921 Wallace R.... View Details
  • 11 Sep 2017
  • Research & Ideas

Why Employers Favor Men

findings may help employers train recruiters to be aware of their biases and work around them. The two faces of discrimination Gender discrimination clearly runs through the workplace. Women earn about 78 cents on the dollar compared to... View Details
Keywords: by Dina Gerdeman
  • 18 Nov 2014
  • First Look

First Look: November 18

personal selling to successfully promote products and brands in the marketplace. In this study, we jointly examine the effect of mass-media advertising and personal selling in the context of U.S.... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2023
  • News

The Imposter Among Us

Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services