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  • 14 Jan 2014
  • First Look

First Look: January 14

about and acknowledging his own contributions to organizational underperformance or other work problems is critical to getting employees to improve and generating positive business results. He notes his approach reduced his employees' defensiveness and says it is... View Details
Keywords: Sean Silverthorne
  • 17 Feb 2020
  • Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

As an entrepreneur, how confident are you that you fully understand your customer’s pain points or their job to be done? Entrepreneurs I first meet tend to start selling me on their solution before explaining the problem they are trying... View Details
Keywords: by Julia Austin
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

but at the expense of the outgroup. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52113 in press Journal of Personality and Social Psychology It Doesn’t Hurt to Ask: Question-asking Increases Liking By: Huang, K., M.... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

Think back to recent events when people making unethical decisions grabbed the headlines. How did auditors approve the books of Enron and Lehman Brothers? How did feeder funds sell Bernard Madoff's invesments? We would never act as they... View Details
Keywords: by Sean Silverthorne
  • Fall 2018
  • Article

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

By: Santiago Gallino and Antonio Moreno
Online channels generate frictions when selling products with nondigital attributes, such as apparel. Customers may be reluctant to purchase products they have not been able to try on, and those customers who do purchase may return products when they do not fit as... View Details
Keywords: Supply Chain Information; Fit Uncertainty; Online Retail; Randomized Field Experiment; Virtual Fitting Room; Digital Retail; Customization and Personalization; Internet and the Web; Value; Performance Improvement; Apparel and Accessories Industry; Retail Industry
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  • 01 Mar 2016
  • First Look

March 1, 2016

this case: https://cb.hbsp.harvard.edu/cbmp/product/916414-PDF-ENG Harvard Business School Case 516-007 The Hain Celestial Group Hain Celestial manufactured natural and organic food and personal care products to be sold to retailers of... View Details
Keywords: Sean Silverthorne
  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

than luxurious prizes like electronics or trips. It’s even better if a gift feels personalized. A manager could give an employee who enjoys fitness activities a gift card to a store that sells workout clothes, while giving another worker... View Details
Keywords: by Dina Gerdeman
  • 09 Dec 2002
  • Research & Ideas

Unilever—A Case Study

1950s, Unilever manufactured convenience foods, such as frozen foods and soup, ice cream, meat products, and tea and other drinks. It manufactured personal care products, including toothpaste, shampoo, hairsprays, and deodorants. The oils... View Details
Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail
  • 03 Mar 2015
  • First Look

First Look: March 3

of innovative consumer products, using personal videos created by product makers, had led to its initial success. In 2014, the company launched The Grommet Wholesale, a similar platform targeting retailers. Was this the best way to... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

COO, had to ensure the company's current business model of building cars and trucks remained strong, while concurrently navigating the company into the rapidly expanding industry of personal mobility. View Details
Keywords: Sean Silverthorne
  • 17 May 2011
  • First Look

First Look: May 17

PatientsLikeMe: An Online Community of Patients Sunil Gupta and Jason RiisHarvard Business School Case 511-093 PatientsLikeMe (PLM) is an online community where patients share their personal experiences with a disease, find other patients... View Details
Keywords: Sean Silverthorne
  • 24 Sep 2013
  • First Look

First Look: September 24

portfolios. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=45597 August 2013 Social Psychological & Personality Science I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust... View Details
Keywords: Sean Silverthorne
  • Research Summary

Current Research

Ian studies extrinsic rewards -- monetary incentives from formal compensation systems, as well as other formal and informal external rewards-- in order to help businesses understand the tensions and tradeoffs inherent in motivating employees. His research takes a... View Details

  • 15 Nov 2022
  • Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

In 1995, Purdue Pharma began selling a powerful and addictive opioid drug called OxyContin. The company was aware that the drug, which was marketed to doctors as a safe way to manage chronic pain, was a potent narcotic that could quickly... View Details
Keywords: by Pamela Reynolds
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Facebook’s issue as a political problem and tried to shift the blame to Cambridge Analytica’s bad actors for violating Facebook’s rules for application developers. He ignored the deeper problem that Facebook users want privacy for their View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 01 Dec 2015
  • First Look

December 1, 2015

vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of... View Details
Keywords: Sean Silverthorne
  • 25 Jun 2012
  • Research & Ideas

Collaborating Across Cultures

"affective trust," an emotional belief that another person has one's best interests at heart. "Affective trust is especially critical in creative collaboration because unlike collaboration that merely involves the sharing of labor,... View Details
Keywords: by Michael Blanding
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

from my research associates and me. I met personally with each participating team four times during their participation: An initial recruiting meeting, where I explained what participation would involve and what the team would get in... View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

case:http://cb.hbsp.harvard.edu/cb/product/711417-PDF-ENG Plavix: Drugs in the Age of Personalized Medicine Richard G. Hamermesh, Mara G. Aspinall, and Rachel GordonHarvard Business School Note 811-001 PIavix, one of the world's best... View Details
Keywords: Sean Silverthorne

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