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- Faculty Publications (64)
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- All HBS Web (376)
- Faculty Publications (64)
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
fix it. Avery is an expert on customer relationships and brand management. Schlesinger, the Baker Foundation Professor in the General Management Unit, has co-written several books on service management. Buell studies service operations... View Details
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
incorporate efforts to measure discrimination into their experimental testing to understand the impact of different design choices. Be transparent. Platforms should make their work on issues of discrimination transparent and open up lines... View Details
- Web
Winners & Runners-Up | New Venture Competition
re-evolve the future. SurgiBox Mike Teodorescu (DBA 2018) Alumni Track Crowd Favorite Safe surgery, any time, any place. Business Track, 2021 Concord Materials Robert Lane (MBA 2021) Anthony Valente (MBA 2022) Business Track Co-Winner Integrated materials management... View Details
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
you're trying to achieve," he states. "That's affected by two things: your theory of change and your operational strategy." A theory of change is an organization's rationale for how its actions will ultimately lead to the achievement of... View Details
Keywords: by Julia Hanna
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
has reinforced the perception of critics that markets for the digital currency—used primarily as an investment vehicle as it is not widely accepted as payment for goods and services—are little more than global casinos operating with... View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
negotiator who doesn't have either an explicit understanding about emotions, or is highly intuitive about the process." Negotiating In The NFL Wasynczuk (HBS MBA '83) should know—he served as chief operating officer for the New... View Details
- 02 Aug 2022
- Research & Ideas
6 Strategies for Building Socially Responsible—and Profitable—Companies
A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
“Every platform should be thinking about this issue,” says Luca. “Every platform needs to be tracking for bias. Every platform needs to be transparent about when and where it's occurring and transparent... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
transparent communication. Embracing a program that is Unrelenting and iterative. Setting Concentrated and focused steps to serve as a guiding set of goals. Driving Action by accepting uncertainty as the new normal. Embracing Agility and... View Details
Keywords: by Sean Silverthorne
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
transparency through data sharing in order to better track the chain of subcontractors. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond How to Manage Coronavirus Layoffs with Compassion... View Details
Keywords: by Sean Silverthorne
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
Conduct, your jobs are secure. This decision was made with 100 percent support of the Firm’s Operating Committee. At the end of this year, we will know what we are dealing with, and hopefully, the economy will be on the mend by then.”... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
integrated into a broad, often global, web of relationships. A fourth catalyst is transparency. Leaders and organizations of all kinds are increasingly operating in glasshouses. The explosion in transparency... View Details
Keywords: by Nancy Koehn
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Monroe Abstract— Why do regimes allow some low-income business owners to avoid taxes by operating informally? Electoral incentives are central to prevailing explanations of governments’ forbearance of informal enterprise. Yet many... View Details
Keywords: Dina Gerdeman
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and... View Details
Keywords: by Dina Gerdeman
- Web
From C-Suite to CEO - Alumni
for you, the next phase is building your core competencies to position yourself for consideration. Specifically, you will need to demonstrate general management and cross-functional leadership skills and perspective, operating experience... View Details
- Blog
Leading Successful Digital Transformation
efficiency of supply chains, and chat bots are used to cut the cost of call centers. While it is always good to reduce costs and improve efficiency, focusing solely on efficiency implicitly assumes that the current operations and business... View Details
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
experiments around price transparency in health care, where patients have been given information on prices and there’s no evidence they use that information at the time they need their health care. Shopping for health care is nothing like... View Details
- 04 Oct 2011
- First Look
First Look: October 4
identify three major dimensions that characterize change in regulatory systems generally: priorities and incentives, bureaucratic alignment, and transparency and monitoring. Using these dimensions, we first unpack the mechanisms that... View Details
Keywords: Sean Silverthorne
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
results. Other Interesting Points Expansion of earnings multiple. Companies usually focus on increasing their market capitalization by growing earnings. However, a result of transparency and sound governance can be the creation of... View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will... View Details