Online Care - Publications - Faculty & Research

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

traffic-snarled commutes. But right now, with offices, schools, and day cares closed, those time-on-your-side benefits have evaporated for many remote workers who no longer have the house to themselves and are struggling with the... View Details

Keywords: by Dina Gerdeman

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

field experiment at a large North American company, provides plenty of reassurance, showing that regular Zoom chats with managers fosters solid career-building connections for new workers. In fact, informal “virtual watercooler” sessions in which interns chat with... View Details

Keywords: by Lane Lambert

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

practice of onboarding new employees. Although hiring is already a forgotten luxury for many firms, at least for the time being, others are still bringing aboard new people, such as those who made hiring commitments before the outbreak worsened. And then there are... View Details

Keywords: by Boris Groysberg

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

of subduing individuality and ensuring conformity. Culture offers an inexpensive and informal way of regulating behavior that is all the more effective because it occurs inside the minds of employees and relies on peer pressure as a mechanism. “When we View Details

Keywords: by Ranjay Gulati

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

human capital and the machine learning toolbox stand to improve decision-making and product development. But doing so requires careful consideration of the balance between personalization and privacy. At what point do curated View Details

Keywords: by Kristen Senz

23 Nov 2020
Research & Ideas

COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.

potentially shuts out consumers and small businesses when they need debt relief the most. Another could be difficulty in accessing the court system itself as the pandemic worsened and most courts moved proceedings online as a public... View Details

Keywords: by Rachel Layne

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

our schools." The ability of these lenses to shed new light on complicated problems has been proven in contexts ranging from national defense to semiconductors; from health care to retailing; and from automobiles to financial... View Details

Keywords: by Martha Lagace; Education

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

these narratives A common feature of all resilient businesses we interviewed is that they proactively sought information from a variety of sources, including suppliers, trade associations, and health care professionals. Managers readily... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

care workers. These responses may be focused on the immediate emergency of the pandemic with the idea of returning to business-as-usual at some point. Other companies are making deeper changes that are changing their business-as-usual... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

13 Sep 2010
Research & Ideas

The Consumer Appeal of Underdog Branding

large corporations, such as Apple and Google, are careful to retain their underdog roots in their brand biographies." A forthcoming article coauthored by Keinan for the Journal of Consumer Research, "The Underdog Effect: The... View Details

Keywords: by Martha Lagace

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

customers more control and set their brands apart. The online apparel retailer Everlane provides detailed descriptions about the factories that produce its clothing. And Lemonade has upended traditional insurance by taking a set portion... View Details

Keywords: by Danielle Kost

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Like many business leaders, Donovan Neale-May routinely seeks out information on business innovation and management trends. He reads reports from market analysis firms, white papers from companies in his field, and articles in online... View Details

Keywords: by Carmen Nobel; Education

22 Jul 2019
Book

How to Be a Digital Platform Leader

business for 20 years. Its acquisition of Jet.com, however, let Walmart aggressively expand the top line of its platform revenue and bring in a team that understood platforms. Although still far behind Amazon, Walmart’s acquisition of Jet.com finally turned Walmart... View Details

Keywords: by Martha Lagace

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

encouraged and instructed teens how to safely dispose of unused prescription medications in their homes. “Several thousand teens participated online or watched replays,” Langford says. SUD treatment providers are also searching for ways... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

09 Mar 2020
Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

to all personal care products sold online by the five firms implies that customers spent an additional $300 million annually as a result of pricing algorithms, out of a total of about $6 billion in... View Details

Keywords: by Kristen Senz; Retail

17 Sep 2020
Research & Ideas

Many Small-Business Employees May Be Close to Losing Health Insurance

surveyed projected they could continue paying premiums for six or more months. Researchers used data from a survey conducted by Alignable, a North American online business networking platform. Of the 9,043 Alignable members who opened the... View Details

Keywords: by Rachel Layne; Health

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

hernia surgeons in my area by going online and reading patient reviews, rather than just relying on a referral from my primary care physician, no matter how much I trust him or her. Hopefully, the operation... View Details

Keywords: by John A. Quelch; Health

19 Feb 2018
Sharpening Your Skills

Amazoned: Is Any Industry Safe?

Made-up Holiday The company is throwing itself a party where all its Prime customers get the gifts. How Independent Bookstores Have Thrived in Spite of Amazon.com Independent bookstores managed to survive and even thrive in spite of competition from Amazon and other... View Details

Keywords: by Sean Silverthorne; Retail

04 May 2020
Research & Ideas

Predictions, Prophets, and Restarting Your Business

hard decisions about returning to the market. Here’s a common prediction: Social distancing forces people to do more buying online and communicating through social media, thus accelerating a permanent, big shift after the crisis to more... View Details

Keywords: by Frank V. Cespedes

04 May 2010
First Look

First Look: May 4

E-See You Now Elie Ofek and Ron LauferHarvard Business School Case 510-061 What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver View Details

Keywords: Martha Lagace

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