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Show Results For
- All HBS Web
(266)
- News (69)
- Research (153)
- Events (1)
- Multimedia (1)
- Faculty Publications (75)
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- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
the brand in all major facets of the store experience," he said. "The one thing we pride ourselves on is the presentation of the merchandise in our stores." While many of Abercrombie's customers are Web-savvy teens, Nuzzo... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
mix of merchandise could be rapidly produced and delivered at high standards of quality. Kenyon's in-store personnel examined merchandise from all incoming shipments. One measure recorded the percentage of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 05 Feb 2014
- Research & Ideas
Can Putin Score Olympic Gold?
merchandise sales, with sales so far topping only $30 million, compared to Vancouver's $51 million. Such lackluster performance spells trouble not only for the Games themselves, but also for all of the brands that hope to ride its bobsled... View Details
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
competing grocers bid for the right to gather a shopper's data by offering discounts on merchandise to program members and in some cases by offering members non-price benefits such as superior service. Anonymous mass markets are giving... View Details
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
importantly, these gains were driven entirely by increases in exports, which as a percentage of GDP rose to 30 percent, much higher than the typical 20 percent that was the norm 10 years ago. Merchandise exports rose between 2007 and 2014... View Details
Keywords: by George Serafeim
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
this area with barriers, such as low shelves of bargain merchandise that don't block customers' views of the rest of the store. But this can be risky. Customers sometimes just grab the bargains and leave without venturing into the... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
innovations in transparent packaging, specifically cellophane in the mid-twentieth century United States, helped retailers create full self-service merchandising systems, including selling perishable food. While self-service stores began... View Details
Keywords: Sean Silverthorne
- 26 Aug 2008
- First Look
First Look: August 26, 2008
billion in sales, many believed that a more disciplined approach to operations would be important for future growth. As a result, the company hired Bob Nardelli, a former GE executive, to lead the change. When Bob Nardelli became the Chairman and CEO in 2000, he... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
that merchandise would no longer carry individual price tags and that shoppers might be overcharged at the register. More recently, customers have expressed concern that electronic shelf labels could be used to raise prices between the... View Details
- 27 Apr 2010
- First Look
First Look: April 27
growth track but remains chiefly concerned about its vulnerability to supply disruptions and to increases in merchandise costs from higher input prices. The firm appears quite overvalued based on a multiples analysis but considerably... View Details
Keywords: Martha Lagace
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
expensive merchandise with a limited wear life. PriceGrabber is a decoupler, too. Traditional consumer electronic retail stores depend on customers to come to their showrooms and tire-kick TVs and sound systems before buying. But the... View Details
Keywords: by Michael Blanding
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
related to your brand. Where you set up buying offices in major cities around the world is related to your brand. What kind of credit policies you extend to your customers, and to whom, and on what terms, is related to your brand. What kind of View Details
Keywords: by Martha Lagace
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
potential customers are, the ones whose behavior is worth modifying. That is where I think the biggest bang for the buck is. Effective, targeted merchandising and service. I think most companies have a hard time making good use of these... View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
downtime. Departmental specialists can assist customers during busy periods and order merchandise and arrange their sections during slack hours. The results? Customers receive better service. Employees have more predictable schedules, one... View Details
- 25 Oct 2016
- First Look
October 25, 2016
less desirable merchandise through outlet stores to prevent cannibalization of regular store revenues by means of exploiting the positive correlation between consumers' travel sensitivity and taste for new products. I find that the rate... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
where the cost of merchandise is roughly equivalent to in-store prices, Jay Light underscores the significant cost differentials inherent in online trading. "The online consumer can execute a trade for up to 90 percent less than a... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
sales have been strong, but due to the company's novel sizing scheme, which provides more measurement dimensions than typical women's clothing, inventory is high and operations are complex. Operational challenges have made it difficult to consistently deliver better... View Details
Keywords: Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
competition by moving quickly into new cities, balancing the buying power of multinational retailers who were also purchasing merchandise for export, leveraging Beijing Hualian's understanding of the rapidly changing domestic market,... View Details
Keywords: Martha Lagace
- 01 Nov 2016
- First Look
First Look - November 1, 2016
brands. Companies can leverage storytelling to build their brands, and careful brand extensions can grow the business as long as they do not alienate core loyalists. Other potentially risky opportunities to weigh carefully are moving production from the original... View Details
Keywords: Sean Silverthorne