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  • 28 Jan 2025
  • Video

Why no company can fight climate change alone

  • 04 Jul 2011
  • News

Declaring Independence in the Workplace

  • 06 Apr 2015
  • News

Spire's Peter Platzer: the boss who never fires anyone

  • 07 May 2012
  • News

Checking In with Employees (Versus Checking Up)

  • 25 Apr 2017
  • Video

First-year Students Climb Mt. Everest

  • 02 Jun 2021
  • News

Four Tips To Help Create A Culture Of Authentic Appreciation At Work

  • Article

Conversational Receptiveness: Expressing Engagement with Opposing Views

By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then... View Details
Keywords: Receptiveness; Natural Language Processing; Disagreement; Interpersonal Communication; Relationships; Conflict Management
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  • 10 May 2013
  • News

Women and Work: A Harvard Prof’s Take

  • 15 Jan 2013
  • News

Envy and the American Dream

  • February 2006 (Revised April 2006)
  • Case

Grove International Partners

By: Robert F. Higgins, Carin-Isabel Knoop and Suzanne Petrela
Grove International Partners, one of the world's largest international real estate private equity funds, is actively seeking new investment opportunities in the seniors housing industry. The firm has identified two potential opportunities--one located in Japan and one... View Details
Keywords: Decision Choices and Conditions; Private Equity; Investment; Opportunities; Financial Services Industry; Health Industry; Japan; United Kingdom
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  • 02 Dec 2021
  • News

Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

    How Leaders Kill Meaning at Work

    In this article, authors Teresa Amabile and Steven Kramer seek to help C-suite managers understand the traps that can impair the productivity of their workforce. By identifying the issues that regularly challenge the efficiency and creativity of employees, the... View Details

    • Article

    The (Perceived) Meaning of Spontaneous Thoughts

    By: Carey K. Morewedge, Colleen Giblin and Michael I. Norton
    Spontaneous thoughts, the output of a broad category of uncontrolled and inaccessible higher-order mental processes, arise frequently in everyday life. The seeming randomness by which spontaneous thoughts arise might give people good reason to dismiss them as... View Details
    Keywords: Spontaneous Thoughts; Self-Insight; Meaning; Attribution; Judgment And Decision Making; Decision Making; Cognition and Thinking
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    • 17 Sep 2015
    • Blog Post

    Why We Recruit: Innosight

    Information Day and following Meet & Greet session. Company Appointments are also a great way to have meaningful and in-depth discussions. This year, we’re excited to engage with students at an Industry Education Presentation. HBS... View Details
    Keywords: Consulting
    • Dec 2019
    • Survey

    A Recovery Squandered

    Despite a decade of steady economic growth since the Great Recession, America has done remarkably little to address underlying structural weaknesses in the country’s economy and society. Surveys of HBS alumni worldwide, HBS MBA students, and members of the U.S. public... View Details
    • April 2019
    • Article

    Rituals and Nuptials: The Emotional and Relational Consequences of Relationship Rituals

    By: Ximena Garcia-Rada, Ovul Sezer and Michael I. Norton
    Four studies reveal the benefits of relationship rituals: couples with relationship rituals report more positive emotions and greater relationship satisfaction and commitment than those without them. We show that rituals are crucial for understanding consumption... View Details
    Keywords: Rituals; Relationship Satisfaction; Relationships; Satisfaction; Spending; Behavior; Perception; Emotions
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    • 11 Aug 2015
    • Blog Post

    From Britain to Boston: Two Years at HBS

    Each year, HBS sends a new class of freshly minted MBAs out into the world. Before the Class of 2015 embarked on their next adventure, we took the opportunity to chat with some of the graduating MBAs to find out what has been most View Details
    • Second Quarter 2014
    • Article

    Dynamics of the Board Interview

    By: Blythe McGarvie
    You want candidates who meet the requirements of cultural fit, the right skill set, and meaningful diversity. No one expects the candidate to know everything about the company during the interview process. Research shows that companies with more women on their boards... View Details
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      Roberto Verganti

      Roberto Verganti (rverganti@hbs.edu) is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the View Details

      Keywords: automotive; computer; consumer products; electronics; fashion; food; furniture; high technology; home appliances; industrial goods; pharmaceuticals; semiconductor; software; telecommunications; textiles
      • October 2015 (Revised February 2020)
      • Teaching Note

      Trouble at Tessei

      By: Ethan Bernstein and Ryan Buell
      In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
      Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
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