McKinsey - Publications - Faculty & Research

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core... View Details

Keywords: by Jean Ayers

17 Feb 2021
Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

potentially vaccine-resistant. McKinsey & Co. argues that hoping for herd immunity in the United States and United Kingdom by October 2021 is optimistic, pointing out the likely possibility of “unexpected safety issues emerging with... View Details

Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg

12 Apr 2004
Research & Ideas

Operations and the Competitive Edge

appointment to the Harvard Faculty in 1966, Hayes worked for IBM and McKinsey & Company. He is currently the School's Philip Caldwell Professor of Business Administration, Emeritus. Martha Lagace: You write in the book that many... View Details

Keywords: by Martha Lagace

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

Jr. (MBA '56), former head of McKinsey & Company worldwide and president of The Bendix Corporation and now chairman and CEO of Avenir, a private investment group, became founding chairman of the Trinity Forum in 1991. An "academy... View Details

Keywords: by Marguerite Rigoglioso

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

Ross to write the paper "Performance Pricing in Tough Times." Shapiro, an authority on marketing strategy and sales management, is the Malcolm P. McNair Professor of Marketing, Emeritus at Harvard Business School. Ross is a former View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

25 May 2010
First Look

First Look: May 25

and performance in professional service firms and how to use McKinsey 7S Alignment to diagnose a firm's or practice's alignment, identify misalignments, and determine how to bring about the changes needed to re-align, as well as the... View Details

Keywords: Martha Lagace

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in McKinsey & Company’s retail practice, she successfully grew their high-margin yet highly... View Details

Keywords: Sean Silverthorne

Publications