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- All HBS Web (264)
- Faculty Publications (68)
Show Results For
- All HBS Web (264)
- Faculty Publications (68)
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
emerging. Various units operated as independent fiefdoms. In 1998, Fahey was named CEO, and the task was clear: build an organization to thrive for the next 100 years. To do so, he "assembled a management team of diverse backgrounds... View Details
- Web
CEO Leadership - Institute For Strategy And Competitiveness
the key factors that determine company success? Based on research by Michael Porter and colleagues at the Harvard Business School, the Institute works with established as well as new leaders on how to manage from the C-Suite. Publications... View Details
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
managers think of customers, and introduce the idea that not all customers contribute equal value. Concrete examples illustrate the self-reinforcing nature of the connections between employee loyalty and... View Details
Keywords: by Sean Silverthorne
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
management and digital marketing tools for entertainment venues and sports teams (largely unused during the pandemic), switched to targeting small- and medium-sized traditional businesses struggling to survive. Fourth Quadrant: Firms... View Details
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
(Image credit: iStockphoto/jubaphoto) How many times have we discussed the contributions of employee engagement and the loyalty it produces to an organization’s performance? Trust is, as it is for many things in society, the bedrock for... View Details
Keywords: by James Heskett
- 01 Mar 2024
- News
Giving All Stakeholders a Voice
create a blockchain-based disaster relief platform for FEMA. Meanwhile, in the consumer sector, Ava Labs and SK Planet, a subsidiary of the South Korean conglomerate SK, collaborated to build a loyalty platform using Web3 components on... View Details
Keywords: April White
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
- 01 Mar 2014
- News
Generation Next
group's majority stake in the rural retailer was sold, and the poultry business was placed in a joint venture with US-based Tyson Foods. The most significant changes came at the top. In August 2007, the managing director—a longtime Godrej... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
home repairs he was having to undertake. Then president of a 115-year-old independent Catholic school for boys, Kennealey had managed construction projects and budgeted for aging buildings’ capital expenses like boilers and HVAC systems;... View Details
- 04 Aug 2008
- Research & Ideas
How Female Stars Succeed in New Jobs
downside to that strategy—it is one that men could benefit from just as well. The major obstacles that women face are discussed in greater detail in the HBR article. Men can also face similar obstacles if they are in a poorly managed... View Details
- 30 Jul 2001
- What Do You Think?
What’s the Future of Corporate Governance?
stakeholder councils" comprising employees, lead customers, suppliers, and others offers a useful solution to the governance vacuum that exists in many large corporations today. Not so fast, says Gopi Vaddi. While agreeing that "customer and employee... View Details
Keywords: by James Heskett
- Web
Marketing Awards & Honors - Faculty & Research
Competition at the Institute for the Study of Business Markets (ISBM) at Pennsylvania State University. 1990 Rajiv Lal : Nominated in 1990 for the John D.C. Little Award for "The Effects of Brand Loyalty on Competitive Price Promotional... View Details
- 08 May 2020
- Blog Post
Building a World of Trusted Leaders: Taking the MBA Oath
alone. My decisions affect the well-being of individuals inside and outside my enterprise, today and tomorrow. Therefore, I promise that: I will manage my enterprise with loyalty and care, and will not... View Details
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
my vehicle' rather than 'the inspector accurately measured my vehicle's emissions,'" says Toffel, an associate professor and Marvin Bower Fellow in the Technology and Operations Management Unit at HBS. "This results in... View Details
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
a team of agile, imaginative and analytical individuals.” Ovia’s CEO, Paris Wallace, grew up on government assistance in California’s Marin County, one of the wealthiest areas in the United States. Raised by a mother who was single and disabled, he View Details
Keywords: by Ranjay Gulati
- 11 Mar 2024
- News
In Harmony
goes by the very Western name of Shane) while managing the weight of a father’s expectations. It’s about navigating situations that challenge loyalties and conscience. And, finally, Offerings is also a love... View Details
- 05 Feb 2019
- News
The First Five Years: Karan Shah (MBA 2016)
I cherish and enjoy! My job involves bringing in new customers, retaining and growing business with current customers, leading new projects, developing new products, spearheading new technology drives, meeting investors and stakeholders, building a strong View Details
- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
half its value the moment it is driven off the lot? In a recent roundtable interview at HBS, Avery and Schlesinger joined Ryan Buell, an assistant professor in the Technology and Operations Management Unit, to discuss what’s wrong with... View Details
- 18 Dec 2013
- HBS Case
Lessons from the Lance Armstrong Cheating Scandal
to facilitate it," says Professor of Management Practice Clayton S. Rose, who sees in Armstrong's story an ideal vessel for teaching lessons about business ethics and leadership. Along with research associate Noah Fisher, Rose wrote... View Details