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  • All HBS Web  (10,235)
    • People  (28)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Mumbai.)
  • November 2003 (Revised October 2005)
  • Case

Leading the Josie Esquivel Franchise (A)

By: Boris Groysberg and Laura Morgan Roberts
Reviews Josie Esquivel's career history, detailing how, through her personal attributes, skills, experiences, and organizational practices she has developed into a star analyst. Should Esquivel accept an offer to leave Lehman Brothers for Morgan Stanley? To make this... View Details
Keywords: Experience and Expertise; Decision Choices and Conditions; Resignation and Termination; Job Offer; Franchise Ownership; Performance; Personal Development and Career; Personal Characteristics; Competitive Strategy; Competitive Advantage
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Groysberg, Boris, and Laura Morgan Roberts. "Leading the Josie Esquivel Franchise (A)." Harvard Business School Case 404-054, November 2003. (Revised October 2005.)
  • March 2002
  • Supplement

Sir Richard Greenbury-Events Leading to Succession

By: Joseph L. Bower
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Bower, Joseph L. "Sir Richard Greenbury-Events Leading to Succession." Harvard Business School Video Supplement 302-812, March 2002.
  • 2014
  • Book

Collective Genius: The Art and Practice of Leading Innovation

By: Linda A. Hill, Greg Brandeau, Emily Truelove and Kent Lineback
Why can some organizations innovate time and again, while most cannot? You might think the key to innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help—but there's only... View Details
Keywords: Innovation; Innovation Leadership; Leadership; Organizational Culture; Innovation and Invention
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Hill, Linda A., Greg Brandeau, Emily Truelove, and Kent Lineback. Collective Genius: The Art and Practice of Leading Innovation. Boston: Harvard Business Review Press, 2014.
  • 12 Oct 1999
  • Research & Ideas

Women Leading Business: A New Kind of Conversation

For high-powered executive women, the HBS program Women Leading Business: An Executive Forum offers a unique opportunity to discuss strategy, examine problems, and explore solutions. Below Professor Myra Hart shares her vision of the... View Details
Keywords: Re: Myra M. Hart & Cynthia A. Montgomery
  • June 2023
  • Case

EDWINS: Leading with Passion and Purpose

By: Lynda M. Applegate and Rachel Bricklin
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Applegate, Lynda M., and Rachel Bricklin. "EDWINS: Leading with Passion and Purpose." Harvard Business School Case 823-131, June 2023.
  • February 2022
  • Case

Leading The UK Vaccine Task Force

By: Amy C. Edmondson and Claudia Pienica
This case describes the first six months of the UK Vaccine Taskforce, under the leadership of Kate Bingham. With a career spent in the private sector as a biotech investor, Bingham’s appointment within the government was considered unusual. The overarching brief given... View Details
Keywords: COVID-19; Vaccine; Government; Health Pandemics; Health Care and Treatment; Science; Innovation and Invention; Groups and Teams; Leadership; Decision Making; Government and Politics; Health; Innovation and Management; Governance; Change; Government Administration; Health Industry; Financial Services Industry; Public Administration Industry; Europe; United Kingdom
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Edmondson, Amy C., and Claudia Pienica. "Leading The UK Vaccine Task Force." Harvard Business School Case 622-079, February 2022.
  • November 2017
  • Supplement

Rakesh Sarna on Leading Taj Hotels

By: Krishna G. Palepu
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Palepu, Krishna G. "Rakesh Sarna on Leading Taj Hotels." Harvard Business School Multimedia/Video Supplement 118-702, November 2017.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Hong Kong.)
  • September 2007
  • Case

Still Leading (B4): Lee Iacocca—Driving Impact

By: Rosabeth Moss Kanter and Lance P. Pierce
Lee Iacocca, a successful CEO of an auto company, devoted himself after retirement to several social causes. Describes issues in the transition. View Details
Keywords: Transition; Transformation; Retirement; Work-Life Balance; Problems and Challenges; Civil Society or Community; Auto Industry
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Kanter, Rosabeth Moss, and Lance P. Pierce. "Still Leading (B4): Lee Iacocca—Driving Impact." Harvard Business School Case 308-046, September 2007.
  • June 1996
  • Background Note

Summary of Leading from the Front

By: Lynn S. Paine
Keywords: Leadership Style
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Paine, Lynn S. "Summary of Leading from the Front." Harvard Business School Background Note 396-409, June 1996.
  • March 2002
  • Article

Leading Organizational Learning in Health Care

By: J. S. Carroll and A. C. Edmondson
Keywords: Leadership; Organizations; Learning; Health Care and Treatment; Health Industry
Citation
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Carroll, J. S., and A. C. Edmondson. "Leading Organizational Learning in Health Care." Quality & Safety in Health Care 11, no. 1 (March 2002): 51–56.
  • August 2019 (Revised December 2022)
  • Case

Endeavor in 2019: Leading Through Inflections

By: Lynda M. Applegate
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Applegate, Lynda M. "Endeavor in 2019: Leading Through Inflections." Harvard Business School Case 820-031, August 2019. (Revised December 2022.)
  • 22 Jan 2008
  • Research & Ideas

New Challenges in Leading Professional Services

Lees argue, is a new approach to leading PSFs. The book's "integrated leadership model" is built on 4 management activities: setting direction, gaining commitment to the direction, execution, and setting a personal example. We... View Details
Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services
  • Oct 2020
  • Other Presentation

How to Lead in a Crisis

By: Amy C. Edmondson
Humility, transparency and urgency are the keys to successfully steering an organization—big or small—through the challenges that come your way. Leadership expert Amy C. Edmondson provides clear advice and examples to help any leader rise to the occasion. View Details
Keywords: Psychological Safety; COVID-19; Leadership; Crisis Management
Citation
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Edmondson, Amy C. "How to Lead in a Crisis." In The Way We Work Series. TED Talks, October 2020.
  • May 2015
  • Teaching Note

Toby Johnson (A): Leading After School

By: Boris Groysberg and Matthew G. Preble
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Groysberg, Boris, and Matthew G. Preble. "Toby Johnson (A): Leading After School." Harvard Business School Teaching Note 415-072, May 2015.
  • July 18, 2012
  • Article

Leading Change: Two Stories, Four Lessons

By: Nancy F. Koehn
Citation
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Koehn, Nancy F. "Leading Change: Two Stories, Four Lessons." Leadership Forum (July 18, 2012).
  • 20 Dec 2011
  • Keynote Speech

How Expats Should Lead in China

By: Lynn S. Paine
Keywords: Leadership; China
Citation
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Paine, Lynn S. "How Expats Should Lead in China." Harvard Business Review Video Broadcasts, December 20, 2011.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Boston.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New York City.)
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