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Publications

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  • All HBS Web  (875)
    • News  (209)
    • Research  (368)
    • Multimedia  (2)
  • Faculty Publications  (95)

Show Results For

  • All HBS Web  (875)
    • News  (209)
    • Research  (368)
    • Multimedia  (2)
  • Faculty Publications  (95)
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  • 04 Oct 2021
  • What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

leaders, and cooperation between the police and neighborhoods in the control of crime. Still, he found himself facing questions from the public about the improper behavior of members of the force. He concluded that one reason was that too many of the wrong recruits had... View Details
Keywords: by James Heskett
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their promises" (Jim Conlow); (5)... View Details
Keywords: by James Heskett
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

James Lemoine, an assistant professor in the Organization and Human Resources Department of the School of Management at the University at Buffalo, have written extensively on VUCA, and argue, “If VUCA is seen as general, unavoidable, and unsolvable, View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

the fundamentals of business. But what does it mean to excel in these areas? There are myriad tools and techniques available to help executives master these practices. To improve execution, for example, leaders can employ TQM, Kaizen, or... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • 03 Apr 2012
  • First Look

First Look: April 3

clinical leadership responsibilities. The purpose of this article is twofold: first, to make the case for the need to refocus residency education around the development of outstanding "frontline" clinical leaders and, second, to... View Details
Keywords: Carmen Nobel
  • 17 Jun 2014
  • First Look

First Look: June 17

dilemmas-challenging decisions that feature tradeoffs between competing and seemingly incompatible values. Moral insight consists of discovering solutions that move beyond selecting one conflicting ethical option over another. Moral... View Details
Keywords: Sean Silverthorne
  • 28 Aug 2012
  • First Look

First Look: August 28

of developing its third set of 10‐year goals, with the aim of producing a plan that will ensure the viability of the company 50 years from now. With this end in mind, Dow's leaders understand their obligation to continue investing in the... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

inside The future of the restaurant industry is especially of concern to us. We collectively share 35 years of restaurant and food industry experience, navigating our way through as waitstaff and bartenders, as managers and senior leaders... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

$50 billion to the company, with no assurances American taxpayers will recoup any of that investment. How should business leaders learn from this latest turning point? HBS faculty weigh in. Daniel Snow, Assistant Professor Of Business... View Details
Keywords: by Staff; Auto
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

By: Deller, Carolyn, and Tatiana Sandino Abstract—Using retail chain data, we study the effects of a tournament incentive plan based primarily on objective performance, but incorporating managerial discretion in the selection of winners.... View Details
Keywords: Dina Gerdeman
  • 17 Aug 2021
  • Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

Last month, US Senate Majority Leader Charles Schumer and senators Cory Booker and Ron Wyden introduced draft legislation to legalize cannabis federally. Some commentators say that by expunging federal, nonviolent marijuana offenses from... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
  • 12 Sep 2022
  • Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

colleagues studied how experts judged contest entries and found that the greater an evaluator’s expertise, the more likely they were to nix less feasible proposals in favor of safer bets. “Who we select to do our evaluations and to pick... View Details
Keywords: by Rachel Layne; Aerospace
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

change,” he says. “Firms typically don’t want to do that because once you change it, it’s very difficult to change it back. Also, experimenting with a select group of employees is deemed as unfair.” Past performance doesn’t guarantee... View Details
Keywords: by Michael Blanding
  • 06 Aug 2021
  • Book

Steve Jobs and the Rise of the Celebrity CEO

and services inextricably linked to bosses with outsized personalities. Think Jeff Bezos of Amazon, Steve Jobs of Apple, and Elon Musk of Tesla. All these leaders have one thing in common: charisma—and in fact, today it’s a quality that... View Details
Keywords: by Dina Gerdeman
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

openly discriminatory practices, contemporary legal arguments for colorblindness have become increasingly geared toward combating race-conscious policies," they write. "If racial minority status confers an advantage in hiring and school admissions and in the View Details
Keywords: by Carmen Nobel
  • 07 Jul 2015
  • First Look

First Look: July 7, 2015

Partnership's efforts to improve local public education. As the case opens in May 2014, the Partnership's leaders must decide whether to continue to try to improve public education and, if so, how. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 03 Sep 2013
  • First Look

First Look: September 3

capitalization of firms in their coverage portfolio. Our results hold after Regulation Fair Disclosure, suggesting that these relationships are not based on selective disclosure. Overall, the evidence shows both the importance and... View Details
Keywords: Sean Silverthorne
  • 04 Dec 2019
  • Book

Creating the Experimentation Organization

User research suggested that the checkout process could be improved. Hypothesis: Displaying the checkout date when selecting the number of children improves the user experience (by adding clarity). Result: Treatment had a significant... View Details
Keywords: by Michael Blanding
  • 27 Oct 2020
  • Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

department to help them decide, but researchers varied the number of women. The team told some participants that one-quarter of interns would be offered full-time jobs, while others heard that everyone would be hired. When women knew they would need to compete for a... View Details
Keywords: by Danielle Kost
  • 20 May 2014
  • First Look

First Look: May 20

relationship between the diffusion of advanced internet technology and the geographic concentration of invention, as measured by patents. First, we show that patenting became more concentrated from the early 1990s to the early 2000s and, similarly, that counties that... View Details
Keywords: Sean Silverthorne
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