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  • 20 Dec 2018
  • Research & Ideas

Most Popular Stories and Research Papers of 2018

Gone Too Far When Ethan Bernstein used wearable technology to track workers around their open office, he discovered many were trying to avoid collaboration rather than engage in it. How to Get People Addicted to a Good Habit Reshmaan... View Details
Keywords: by Sean Silverthorne
  • Article

Your Sales Training Is Probably Lackluster. Here's How to Fix It

By: Frank V. Cespedes and Yuchun Lee
U.S. companies spend over $70 billion annually on training and an average of $1,459 per salesperson—almost 20% more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales... View Details
Keywords: Salesforce Management; Training
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    How Google Sold Its Engineers on Management

    High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
    • 10 Nov 2009
    • First Look

    First Look: Nov. 10

    no. 11 (November 2009) Article: http://hbr.harvardbusiness.org/2009/11/what-would-peter-say/ar/1 Teach Workers About the Perils of Debt Authors:Annamaria Lusardi and Peter Tufano Publication:Harvard Business Review 87, no. 11 (November... View Details
    Keywords: Martha Lagace
    • November 2009
    • Article

    What Would Peter Say?

    By: Rosabeth Moss Kanter
    Heeding the wisdom of Peter Drucker might have helped us avoid - and will help us solve - numerous challenges, from restoring trust in business to tackling climate change. He issued early warnings about excessive executive pay, the auto industry's failure to adapt and... View Details
    Keywords: Judgments; Employee Relationship Management; Leadership; Goals and Objectives; Management Practices and Processes; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations
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    • 02 Jan 2007
    • Research & Ideas

    Most Popular Articles of 2006

    to best negotiate in an uncertain environment? Michael Wheeler advises looking to military science for winning strategies. Career Advancement without Experience Lacking experience, contract workers find it difficult to advance to a job... View Details
    Keywords: by Sean Silverthorne
    • 19 Apr 2016
    • Blog Post

    First Minutes are Critical in New-Employee Orientation

    HBS Career & Professional Development (CPD) is sharing Working Knowledge articles to further educate our recruiting partners about best practices in human resources. Employee orientation programs ought to be less about the company and... View Details
    Keywords: All Industries
    • 17 Aug 2021
    • Blog Post

    Applying the MBA Skillset to Global Health Challenges: Summer Fellow Vasilis Theodorou (MBA 2022)

    are working around the world to develop skills and knowledge while having significant responsibility and high impact. What are you working on this summer? I am working at Clinton Health Access Initiative, Inc (CHAI), a global health... View Details
    • Forthcoming
    • Article

    Transitioning Into Retirement: The Interplay of Self and Life Structure

    By: Marcy Crary, Douglas T. (Tim) Hall, Kathy E. Kram, Teresa M. Amabile and Lotte Bailyn
    This paper explores the psychological, social, and behavioral ways in which professionals end their corporate careers and reorient themselves and their lives in the transition from employment to retirement. Framed within life course theory, specifically the adult... View Details
    Keywords: Retirement; Behavior; Transition; Identity
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    • July – August 2011
    • Article

    Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

    By: I. M. Nembhard and A. L. Tucker
    Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
    Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
    Related
    • 30 Jun 2008
    • Research & Ideas

    Rethinking Retirement Planning

    place an undue burden on workers who don't have the interest, time, or expertise to manage their finances. A pioneer in translating finance and mathematics into practical, Wall Street-ready models, Merton was awarded the 1997 Nobel... View Details
    Keywords: by Julia Hanna; Banking; Financial Services
    • 02 Aug 2013
    • Working Paper Summaries

    J. Richard Hackman (1940-2013)

    Keywords: by Ruth Wageman & Teresa M. Amabile
    • May 2007
    • Article

    Inner Work Life: Understanding the Subtext of Business Performance

    By: Teresa M. Amabile and Steven J. Kramer
    Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of... View Details
    Keywords: Employees; Performance; Motivation and Incentives; Perception; Practice
    Related
    • 14 Jun 2023
    • Research & Ideas

    Four Steps to Building the Psychological Safety That High-Performing Teams Need

    During the pandemic, leaders had to be nimble, candid, and transparent; employees were expected to respond in kind. Psychological safety was essential, whether for hospital workers candidly reporting (and learning from) errors or for... View Details
    Keywords: by Kara Baskin
    • 17 Feb 2009
    • Research & Ideas

    What’s Good about Quiet Rule-Breaking

    defined as those deemed acceptable by a given society or group. The moral labeling is therefore a collective process. A worker and a supervisor cannot together deem a practice moral; instead a larger collective needs to agree to the... View Details
    Keywords: by Martha Lagace
    • 05 May 2009
    • First Look

    First Look: May 5, 2009

    http://www.hbs.edu/research/pdf/09-127.pdf Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance Author:Heidi K. Gardner Abstract Why do some teams fail to use their members' View Details
    Keywords: Martha Lagace
    • 05 Feb 2024
    • Research & Ideas

    The Middle Manager of the Future: More Coaching, Less Commanding

    changes in the economy than it does about firms allowing themselves to return to days of bloated, ineffective managerial ranks. Managers are handling a more complex set of technologically driven tasks that require substantial skill in directing processes while... View Details
    Keywords: by Ben Rand
    • 22 Sep 2009
    • First Look

    First Look: September 22

    sales per worker does not support the higher returns for entrepreneurship rationale. Our evidence suggests that entrepreneurship is higher when fixed costs are lower and when there are more entrepreneurial people. Download the paper:... View Details
    Keywords: Martha Lagace
    • 19 Jan 2021
    • Blog Post

    2+2 Where Are They Now Spotlight: Marc Duranteau (MBA 2019)

    Thales in the civil radar division. I am leading the Bid & Project Management Office that helps run operations and improve competitiveness. It allows me to interact with a wide range of people (from the entry-level workers to General... View Details
    • 22 Nov 2023
    • Research & Ideas

    Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

    nuances of its limits. Since ChatGPT debuted a year ago, automation hopes and fears—previously limited to factory floors and supermarket checkout lines—have shaken the ranks of highly-educated knowledge View Details
    Keywords: by Rachel Layne; Information Technology; Technology