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      • Faculty Publications  (184)

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      • October 2010 (Revised July 2012)
      • Case

      Global Expansion at Sanford C. Bernstein

      By: Linda A. Hill and Dana Teppert
      Sanford C. Bernstein, a premier sell-side research firm, is expanding globally and has recently opened an office in Hong Kong. Global Director of Research Robert van Brugge must consider how best to organize the firm's research department to enhance cross-sector and... View Details
      Keywords: Change Management; Talent and Talent Management; Globalized Firms and Management; Knowledge Sharing; Leading Change; Organizational Change and Adaptation; Organizational Design; Research; Financial Services Industry; Hong Kong
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      Hill, Linda A., and Dana Teppert. "Global Expansion at Sanford C. Bernstein." Harvard Business School Case 411-051, October 2010. (Revised July 2012.)
      • October 2010 (Revised July 2012)
      • Supplement

      Robin Bienenstock at Sanford C. Bernstein

      By: Linda A. Hill and Dana Teppert
      Robin Bienenstock, a senior sell-side equity research analyst at Sanford C. Bernstein, considers how to build her research franchise given the changing nature of the industry and the firm. A collaborative research paper called "Computer in Your Pocket" was recently... View Details
      Keywords: Employees; Knowledge Dissemination; Knowledge Sharing; Leadership; Groups and Teams; Research; Cooperation; Financial Services Industry
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      Hill, Linda A., and Dana Teppert. "Robin Bienenstock at Sanford C. Bernstein." Harvard Business School Supplement 411-053, October 2010. (Revised July 2012.)
      • October 2010 (Revised July 2012)
      • Supplement

      Toni Sacconaghi at Sanford C. Bernstein

      By: Linda A. Hill and Dana Teppert
      Toni Sacconaghi, a senior sell-side equity research analyst at Sanford C. Bernstein covering U.S. IT hardware companies, thinks about the challenges and opportunities presented by the firm's new office in Hong Kong. Sacconaghi was previously the only analyst covering... View Details
      Keywords: Employees; Knowledge Sharing; Knowledge Use and Leverage; Research; Social and Collaborative Networks; Financial Services Industry; Hong Kong; United States
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      Hill, Linda A., and Dana Teppert. "Toni Sacconaghi at Sanford C. Bernstein." Harvard Business School Supplement 411-052, October 2010. (Revised July 2012.)
      • 2010
      • Working Paper

      Performance Tradeoffs in Team Knowledge Sourcing

      By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
      This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details
      Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India
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      Staats, Bradley R., Melissa Valentine, and Amy C. Edmondson. "Performance Tradeoffs in Team Knowledge Sourcing." Harvard Business School Working Paper, No. 11-031, September 2010. (Revised December 2010, May 2011, and October 2011.)
      • 2011
      • Working Paper

      Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

      By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
      Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing... View Details
      Keywords: Communication; Employees; Knowledge Sharing; Knowledge Use and Leverage; Management Practices and Processes; Operations; Business Processes; Performance Improvement
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      Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
      • 2010
      • Book

      The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance

      By: Marshall Fisher and Ananth Raman
      Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain... View Details
      Keywords: Profit; Knowledge Use and Leverage; Logistics; Supply Chain Management; Mathematical Methods; Retail Industry
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      Fisher, Marshall, and Ananth Raman. The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance. Harvard Business Press, 2010.
      • January 2010 (Revised August 2010)
      • Background Note

      Advanced Leadership Note: An Institutional Perspective and Framework for Managing and Leading

      By: Rosabeth M. Kanter and Rakesh Khurana
      Large-scale societal issues increasingly appear on the agenda of business leaders, including poverty, health, education, business-government relations, and the degradation of the environment. These problems are not entirely new, but the forces of globalization and the... View Details
      Keywords: Change Management; Framework; Global Range; Leadership; Business and Stakeholder Relations; Social Enterprise; Social Issues; Complexity
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      Kanter, Rosabeth M., and Rakesh Khurana. "Advanced Leadership Note: An Institutional Perspective and Framework for Managing and Leading." Harvard Business School Background Note 410-076, January 2010. (Revised August 2010.)
      • 2010
      • Chapter

      Unlocking the Slices of Genius in Your Organization: Leading for Innovation

      By: Linda A. Hill, Maurizio Travaglini, Greg Brandeau and Emily Stecker
      There is a widespread consensus that innovation is fast becoming the principal source of differentiation and competitive advantage in today's knowledge-intensive economy. But until we reframe our understanding of what innovation and leadership are all about, we fear... View Details
      Keywords: Innovation and Invention; Leadership; Practice; Competitive Advantage
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      Hill, Linda A., Maurizio Travaglini, Greg Brandeau, and Emily Stecker. "Unlocking the Slices of Genius in Your Organization: Leading for Innovation." Chap. 21 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.
      • September 2009
      • Module Note

      Leading Teams Note

      By: Jeffrey T. Polzer
      This note, which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams... View Details
      Keywords: Interpersonal Communication; Experience and Expertise; Decision Choices and Conditions; Knowledge Sharing; Leadership; Business Processes; Groups and Teams
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      Polzer, Jeffrey T. "Leading Teams Note." Harvard Business School Module Note 410-051, September 2009.
      • 2009
      • Working Paper

      Varied Experience, Team Familiarity, and Learning: The Mediating Role of Psychological Safety

      By: Bradley R. Staats, Francesca Gino and Gary P. Pisano
      Prior work examining the relationship of varied experience (i.e., the concurrent completion of multiple tasks) and learning by groups finds inconsistent results. We hypothesize that team familiarity, i.e, individuals' prior shared work experience, may help explain this... View Details
      Keywords: Experience and Expertise; Learning; Performance Effectiveness; Groups and Teams; Social Psychology; Familiarity
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      Staats, Bradley R., Francesca Gino, and Gary P. Pisano. "Varied Experience, Team Familiarity, and Learning: The Mediating Role of Psychological Safety." Harvard Business School Working Paper, No. 10-016, August 2009. (Revised May 2010, previously titled "Repetition of Interaction and Learning: An Experimental Analysis.")
      • May 2009
      • Case

      Montgomery County Business Roundtable for Education

      By: Allen S. Grossman and Geoff Eckman Marietta
      Montgomery County Business Roundtable for Education (MCBRE) was a business-public education partnership with Montgomery County Public Schools (MCPS) that promoted cross-sector knowledge sharing and academic excellence. Its suite of core student programs, such as “720,”... View Details
      Keywords: Business Ventures; Knowledge Sharing; Leadership; Partners and Partnerships; Education; Business and Community Relations; Education Industry; United States
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      Grossman, Allen S., and Geoff Eckman Marietta. "Montgomery County Business Roundtable for Education." Harvard Business School Case 309-105, May 2009.
      • April 2009 (Revised November 2012)
      • Case

      Sermo, Inc.

      By: Thomas R. Eisenmann and Lars Peter Christian Nielsen
      Sermo operates the leading online professional network for physicians in the United States. Doctors use Sermo free of charge to post surveys regarding diagnostic and treatment concerns and to discuss these concerns, as well as challenges with managing their practices.... View Details
      Keywords: Entrepreneurship; Health Care and Treatment; Knowledge Sharing; Two-Sided Platforms; Conflict and Resolution; Social and Collaborative Networks; United States
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      Eisenmann, Thomas R., and Lars Peter Christian Nielsen. "Sermo, Inc." Harvard Business School Case 809-142, April 2009. (Revised November 2012.)
      • March 2009
      • Article

      Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis

      By: Juan Alcacer, Michelle Gittelman and Bhaven Sampat
      Prior art patent citations have become a popular measure of patent quality and knowledge flow between firms. Interpreting these measurements is complicated, in some cases, because prior art citations are added by patent examiners as well as by patent applicants. The... View Details
      Keywords: Citations; Patents; Knowledge Sharing; Measurement and Metrics; Quality; United States
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      Alcacer, Juan, Michelle Gittelman, and Bhaven Sampat. "Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis." Research Policy 38, no. 2 (March 2009): 415–427.
      • 2009
      • Other Unpublished Work

      Bridge Building in Venture Capital-Backed Acquisitions

      By: Paul A. Gompers and Yuhai Xuan
      We study the role of common venture capital investors in alleviating asymmetric information between public acquirers and private venture capital-backed targets. We find that acquisition announcement returns are more positive for acquisitions in which both the target... View Details
      Keywords: Mergers and Acquisitions; Venture Capital; Private Equity; Knowledge Sharing; Market Transactions
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      Gompers, Paul A., and Yuhai Xuan. "Bridge Building in Venture Capital-Backed Acquisitions." 2009.
      • September 2008
      • Class Lecture

      Leading Change and Organizational Renewal

      By: Michael L. Tushman and Charles O'Reilley
      Executives who return from campus-based executive programs ready to make changes often find employees resistant to new ideas. The Leading Change and Organizational Renewal multimedia resource was created to ease transitions and empower the teacher as leader. This... View Details
      Keywords: Restructuring; Learning; Framework; Knowledge Use and Leverage; Leading Change; Management Practices and Processes
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      "Leading Change and Organizational Renewal." Harvard Business School Class Lecture 409-707, September 2008.
      • August 2008
      • Article

      Ethnic Scientific Communities and International Technology Diffusion

      By: William R. Kerr
      This study explores the importance of knowledge transfer for international technology diffusion by examining ethnic scientific and entrepreneurial communities in the US and their ties to their home countries. US ethnic research communities are quantified by applying an... View Details
      Keywords: Information Technology; Ethnicity; Production; Integration; Knowledge Sharing; Patents; Employment; Performance Productivity; Entrepreneurship; Change; Developing Countries and Economies; Immigration; China; United States
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      Kerr, William R. "Ethnic Scientific Communities and International Technology Diffusion." Review of Economics and Statistics 90, no. 3 (August 2008): 518–537.
      • April 2008
      • Exercise

      Exercise: Customer-Operator Letter Writing

      By: Frances X. Frei
      The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class.... View Details
      Keywords: Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Knowledge Sharing; Knowledge Use and Leverage; Performance Improvement
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      Frei, Frances X. "Exercise: Customer-Operator Letter Writing." Harvard Business School Exercise 608-126, April 2008.
      • February 2008
      • Article

      Attracting Skeptical Buyers: Negotiating for Intellectual Property Rights

      By: James J. Anton and Dennis A. Yao
      Expropriable disclosures of knowledge to prospective buyers may be necessary to facilitate the sale of intellectual property (IP). In principle, confidentiality agreements can protect disclosures by granting the seller rights to sue for unauthorized use. In practice,... View Details
      Keywords: Corporate Disclosure; Intellectual Property; Knowledge Sharing; Lawsuits and Litigation; Rights; Agreements and Arrangements; Competition
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      Anton, James J., and Dennis A. Yao. "Attracting Skeptical Buyers: Negotiating for Intellectual Property Rights." International Economic Review 49, no. 1 (February 2008): 319–348. (Harvard users click here for full text.)
      • January 2008
      • Supplement

      Joe Bachelder: Reflections

      By: Brian Hall and James K. Sebenius
      After Charles Suarez's failed compensation negotiations with Victor, Suarez's attorney, Joe Batchelder, joined class discussions of the case in a course taught by Professor Brian Hall. Professor James Sebenius also interviewed Joe Bachelder at length on this case and... View Details
      Keywords: Courts and Trials; Attorney and Client Relationships; Negotiation Deal; Executive Compensation; Knowledge Sharing; Talent and Talent Management; Perspective; Organizations
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      Hall, Brian, and James K. Sebenius. "Joe Bachelder: Reflections." Harvard Business School Supplement 908-030, January 2008.
      • 2008
      • Simulation

      Everest Leadership and Team Simulation

      By: Michael A. Roberto and Amy C. Edmondson
      This item is currently not available for purchase on this site. To order, please contact Customer Service - (800) 545-7685 or (617) 783-7600. **REVISED AUGUST 2009!** This web-based simulation uses the dramatic context of a Mount Everest expedition to reinforce student... View Details
      Keywords: Cooperation; Decision Choices and Conditions; Groups and Teams; Knowledge Sharing; Leadership
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      Roberto, Michael A., and Amy C. Edmondson. "Everest Leadership and Team Simulation." Simulation and Teaching Note. Boston: Harvard Business School Publishing, 2008. Electronic. (Product number 2650.)
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