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  • 2011
  • Working Paper

Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

By: Faaiza Rashid and Amy C. Edmondson
This paper explicates the challenge of risky trust, which we define as trust that exists between parties vulnerable to high economic, legal, or reputational risks at individual or organizational levels. Drawing from analyses of data collected in a grounded case study... View Details
Keywords: Interpersonal Communication; Leadership; Business Processes; Groups and Teams; Risk and Uncertainty; Trust; Construction Industry; United States
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  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

authors The I's Have It From Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations By Boris Groysberg and Michael Slind Organizational conversation, in our use of the term, applies to the full range of patterns and View Details
Keywords: Re: Boris Groysberg
  • 01 Sep 2008
  • News

Knowledge Integration Rules at Yale

segment called Orientation to Management, a general introduction to concepts, tools, and problem-framing methodologies. In addition, students work on developing interpersonal skills needed to be an effective leader. The next twelve weeks,... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 05 Jul 2016
  • Blog Post

The Softer Side of Business at HBS

decision began to hinge not on which school could teach me finance better or give me a better network (those were table stakes), but rather on which school could help me become a more thoughtful leader – one who would be more in-tune with the View Details
  • February 2012
  • Article

Walking the Talk in Multiparty Bargaining: An Experimental Investigation

By: Kathleen L. McGinn, Katherine L. Milkman and Markus Noth
We study the framing effects of communication on payoffs in multiparty bargaining. Communication has been shown to be more truthful and revealing than predicted in equilibrium. Because talk is preference revealing, it may effectively frame bargaining around a logic of... View Details
Keywords: Competition; Negotiation Process; Fairness; Negotiation Types; Interpersonal Communication; Game Theory; Cooperation
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  • 13 Apr 2010
  • First Look

First Look: April 13

knowledge spillovers and capital market externalities exert a stronger impact on multinational firms while labor market pooling has a weaker effect. These findings remain robust when we examine entry decisions and explore the process of... View Details
Keywords: Martha Lagace
  • 16 Oct 2007
  • First Look

First Look: October 16, 2007

distribution of sales and profits across products. By enabling an analysis of the book acquisition, development, and marketing process from the perspective of the publisher, author, and agent, serves as a vehicle for contrasting different... View Details
Keywords: Sean Silverthorne
  • 18 Jun 2013
  • First Look

First Look: June 18

influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
  • 19 Jan 2023
  • Blog Post

11 Ways to Reengage Employees in the New Year

team members individually to talk about their professional and personal development goals. With more information about their team, managers can deepen interpersonal connections and recommend specific conferences, projects, courses, and... View Details
Keywords: All Industries
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

Create processes and controls. The innovation process is inherently uncertain, so companies must develop new ways of tracking progress in these units. Rewarding a manager who "sticks to plan"... View Details
Keywords: by Sean Silverthorne
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

importance of measuring the quality of the contribution that individuals make to a team. Tom Dolembo pointed out that "Teamwork isn't about falling backwards into a mattress, it is about a specific skill Unless teaming is approached as a View Details
Keywords: by James Heskett
  • Web

Leadership Execution and Action Planning (LEAP) - Course Catalog

objectives: To enable students to get things done successfully. To understand the risks, trade-offs, and constraints leaders face when tasked with achieving results under conditions where they have limited skills, time, and resources available. To develop the... View Details
  • 12 Jun 2012
  • First Look

First Look: June 12

seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details
Keywords: Sean Silverthorne
  • 23 Apr 2013
  • First Look

First Look: April 23

responsibility, HBS has long tried to promote better business standards. Anteby's rich account reveals the surprising role of silence in HBS's process of codifying morals and values. As he describes, specifics are often left unspoken; for... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

Consequences of Mandatory Corporate Sustainability Reporting By: Ioannou, Ioannis, and George Serafeim Abstract—A key aspect of the governance process inside organizations and markets is the measurement and disclosure of important metrics... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

Human Decision Processes Seeker Beware: The Interpersonal Costs of Ignoring Advice By: Blunden, Hayley, Jennifer M. Logg, Alison Wood Brooks, Leslie John, and Francesca Gino Abstract—Prior advice research... View Details
Keywords: Dina Gerdeman
  • Profile

Andres Sarmiento

Why was earning your MBA at Harvard Business School important to you? Working at American Airlines' through the bankruptcy process made me reconsider the form of impact that I intended to have. My career until that point had consisted in... View Details
Keywords: Entrepreneurship; Technology; Services
  • Web

Online Harassment | About

that a reasonable person would expect to, and does, result in “harmful interpersonal aggression” by third parties that “humiliate[s], degrade[s], demean[s], intimidate[s], or threaten[s] [the targeted] individual”; and is “sufficiently... View Details
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. HBS professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites and offers guidance... View Details
Keywords: by Staff
  • 10 Sep 2024
  • Blog Post

Leading with Creative Problem Solving: Ron Kurtz (MBA 1967)

my job search and application process, and the tools to research companies ahead of interviews. HBS connected me with my first post-graduate job as a research assistant for a highly respected marketing professor where I gained deep exposure to the management and... View Details
Keywords: All Industries