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- All HBS Web (189)
- Faculty Publications (70)
Show Results For
- All HBS Web (189)
- Faculty Publications (70)
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across customer... View Details
Keywords: Dina Gerdeman
- 12 Oct 1999
- Research & Ideas
Building Bridges: New Dimensions in Negotiation
price. They may understand the importance of interpersonal interaction, of setting the atmosphere, and of thinking through offers and counteroffers. But their narrow focus on a battle of bargaining positions at the table can blind them to... View Details
Keywords: by Anita M. Harris
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
archetypal American town increased trust in government and support for government services. In Study 2, Boston residents who interacted with a website that visualized both service requests (e.g., potholes) and efforts by the city... View Details
Keywords: Sean Silverthorne
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is safe for View Details
- 16 Jun 2009
- First Look
First Look: June 16
on these teams. As non-native English speakers attempted to counter the apprehension they felt when having to speak English, and native English speakers fought against feeling excluded and devalued, a cycle of negative emotion ensued and disrupted View Details
Keywords: Martha Lagace
- Web
Harvard Business School
Diversity through Expressing and Concealing Social Identity Differences in Interpersonal Interactions * This list includes all known Black doctoral degree recipients as of 2018. HBS Faculty Members Research... View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
gradyreese Always on, always connected isn’t always better when it comes to solving problems at work. In fact, teams get better results when they collaborate only intermittently, according to recent research. Insights on work collaboration highlight the study, How... View Details
Keywords: by Roberta Holland
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Human Decision Processes Seeker Beware: The Interpersonal Costs of Ignoring Advice By: Blunden, Hayley, Jennifer M. Logg, Alison Wood Brooks, Leslie John, and Francesca Gino Abstract—Prior advice research has focused on understanding when... View Details
Keywords: Dina Gerdeman
- Web
Design: At, Into, & Beyond - Race, Gender & Equity
Interaction Design is the rendering of intent. What we intentionally design can delight someone. It can also frustrate them. We can change our rendering, with the intention to create more delight & less frustration. When we do that, we’re... View Details
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
take. Where organizational conversation flourishes, it involves up to four elements. These elements reflect the essential attributes of interpersonal conversation, and likewise they reflect the classic distinguishing features of a... View Details
Keywords: Re: Boris Groysberg
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
attained top positions in corporations or professional services firms. These women thrived, they found, because of three characteristics that are key to resilience: emotional intelligence, authenticity, and agility. The women were adept at reading View Details
Keywords: Sean Silverthorne
- 10 Oct 2000
- Research & Ideas
Cross-Sector Collaboration: Lessons from the International Trachoma Initiative
also be compatible. Bad interpersonal chemistry can quickly kill an alliance. Therefore, a "getting acquainted" period and process is needed to ascertain compatibility and develop a positive relationship. Clark and Pfizer View Details
- 07 Nov 2006
- First Look
First Look: November 7, 2006
most managers feel that they face two undesirable options: Express their true thoughts and alienate their peers or suppress them, avoiding genuine discussion. Most choose the latter. Yet, when interpersonal attributions are suppressed,... View Details
Keywords: Sean Silverthorne
- 04 Mar 2014
- First Look
First Look: March 4
Organizational Psychology and Organizational Behavior Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct By: Edmondson, Amy C., and Zhike Lei Abstract—Psychological safety describes people's... View Details
Keywords: Sean Silverthorne
- 25 Jan 2022
- Blog Post
Feeling Seen: What to Say When Your Employees Are Not OK
verbally recognizing how employees feel, particularly when they are sad, upset, or angry, helps coworkers form a much deeper connection. The team’s paper, Emotional Acknowledgement: How Verbalizing Others’ Emotions Fosters Interpersonal... View Details
Keywords: All Industries
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
Networks Published: September 14, 2009 Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2002
- News
What You Know Depends on Where You Go
interpersonal challenges of cross-cultural interaction and the management and organizational implications for companies operating in differing cultural contexts. Given the diverse areas of exploration among... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
Abstract—Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role... View Details
Keywords: Sean Silverthorne
- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
Catalysts And Nourishers In addition to studying the effect of progress, the researchers analyzed the workday diaries to determine the factors that facilitated progress: catalysts (events that helped a project move forward) and "nourishers" (interpersonal... View Details
Keywords: by Carmen Nobel
- 10 May 2011
- First Look
First Look: May 10
interpersonal consequences of dodge attempts: When listeners were guided to detect dodges, they rated speakers more negatively (Study 2), and listeners rated speakers who answered a similar question in a fluent manner more positively than... View Details
Keywords: Sean Silverthorne