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Show Results For
- All HBS Web
(326)
- People (4)
- News (92)
- Research (184)
- Events (2)
- Multimedia (3)
- Faculty Publications (120)
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- 05 Nov 2013
- First Look
First Look: November 5
New Firm in a Nascent Industry By: Zuzul, Tiona, and Amy C. Edmondson Abstract—This paper explores how entrepreneurs' efforts to legitimate a firm and a nascent industry at the same time affect the internal... View Details
Keywords: Sean Silverthorne
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
Professor Michael Luca set to find out exactly by how much, and identify winners and losers in the process. "I have always been interested in how companies form their reputations, not only restaurants and hotels but also schools and... View Details
- 27 Mar 2012
- First Look
First Look: March 27
Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details
Keywords: Carmen Nobel
- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
these stores had women store managers. Grocery stores offer fertile ground for research overall: The US grocery industry employed more than 4 million workers in 2019, and the retail trades employed more than 15 percent of the country’s... View Details
- 08 Nov 2016
- First Look
November 8, 2016
contrasts the tradition-bound Old World wine industry with the market-oriented New World producers in the battle for the Chinese wine market in 2015. China’s wine consumption growth presented a large and fast-growing export target that... View Details
Keywords: Sean Silverthorne
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
information systems. "We had so many people in the company who wanted to help but who weren't trained to help," Neeleman told the New York Times. "We had an emergency control center full of people who didn't know what to do. I had flight attendants... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
“What we want from a company today is not the same as 10 years ago. But the principles are the same.” The elements of trust A handful of companies stand out as rare examples of building an unwavering sense of trust, Sucher and Gupta say. The Ritz-Carlton View Details
Keywords: by Lane Lambert
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
big and diverse. Today, however, American investors are buying distressed mortgages in Japan, industrial buildings in Mexico, and developing shopping centers in Eastern Europe. Globalization has hit the real estate View Details
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
documented that networks are very common in craft industries (such as construction and book publishing), industrial districts (German textiles, Italian consumer goods, and engineering components/machines),... View Details
Keywords: by Martha Lagace
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
Administration at Harvard Business School. “Used well, it changes the basis of competition in industry after industry.” The problem is that, in many cases, big data is not used well. Companies are better at collecting data–about their... View Details
Keywords: by Dina Gerdeman
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
offered free hotel rooms located near medical facilities to healthcare workers, while Serta Simmons donated 100,000 mattresses to hospitals as they frantically worked to increase the number of ICU beds during a surge in cases. Shift... View Details
Keywords: by Jill Avery and Richard Edelman
- 08 Apr 2019
- Sharpening Your Skills
The Life of Luxury and How to Sell It
Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand Using guile, brilliant branding, and more than a few falsehoods, Helena Rubinstein lifted cosmetics from an accessory item for prostitutes to a great luxury product. A Luxury View Details
- 20 Feb 2019
- Research & Ideas
Rocket-tunity: Can Private Firms Turn a Profit in Space?
As entrepreneurial rocket companies come closer to shooting the first space tourist into the void, perhaps even this year, another reality is dawning: The business of space is no different than new industries everywhere else. It’s tough... View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Farronato warns. In an industry with razor-thin margins, a few outdated but prominently displayed reviews could sink a restaurant for good. “One or two reviews can destroy their life,” she says. Plus, reviews aren’t representative of all... View Details
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
daily diary entries from employees working on creative projects—everything from making a new high-strength fabric to developing a database for a global hotel chain—they were able to chart how and why team leaders have enormous impact,... View Details
Keywords: by Martha Lagace
- 11 Nov 2014
- First Look
First Look: November 11
transformation and connection are spreading across even the most traditional industrial segments and creating a staggering array of business opportunities and threats. The digitization of tasks and processes has become essential to... View Details
Keywords: Sean Silverthorne
- 06 Oct 2003
- Research & Ideas
The Problem with Hedge Funds
squad launched into an arm-waving cheer, `Chilton, Chilton, he's our man; if he can't short it, nobody can!"' This is an account of the Morgan Stanley hedge fund conference held at the Breakers Hotel in Palm Beach in January 2002.... View Details
Keywords: by D. Quinn Mills
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
industries over others, including wishing to avoid sectors where there was extensive government interference. Oral history can shed light on hypersensitive topics, such as corruption, which are rarely formally documented. While the... View Details
Keywords: Dina Gerdeman
- 13 Nov 2012
- First Look
First Look: November 13
analyses of data covering 69 two-digit SIC industries at two points in time, 1991 and 1999. In both years, approximately half of advertisers of all sizes operated an in-house agency. Across industries, we find that the likelihood of... View Details
Keywords: Sean Silverthorne
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a... View Details